Support Forum

Running auto updated Firefox 17.0.1 on Windows 7. I used to be able to stream Netflix just fine until late in the evening, 11/30/2012. I tried to stream a movie and Netflix showed a window saying it couldn't due to a problem using Silverlight, code 2103. Netflix suggested I remove and reload Silverlight. I did, twice. I also updated Firefox yesterday, just in case. Still, no joy. I can stream Netflix just fine with Internet Explorer. What gives?

Hello, I've encountered some problems with java plugin( SE 7.0.90.5 10.9.2.5) and mozilla plugin check site. I'm always checking whether my plugins are up to date, so today I did this check and plugin check told me, that java plugin was "outdated". But, it turns out, there is no new version of java plugin. Ok, maybe glitch or something like that, so I reintall plugin- plugin check still shows the same message - "outdated". I swtiched to safe mode in Firefox, tried to delete pluginreg.dat file from profile directory, even reinstalled Firefox itself. Nothing helped. Maybe someone could help me out with this one. Would be great to know what caused this error.

P.S. I'm using Firefox 17.0.1 on Windows 7 64bit. Plugins I'm currently using:

• Java Platform SE 7.0.90.5 10.9.2.5
• Shockwave Flash 11.5 r502
• VLC media player Web Plugin 2.0.2
• Adobe PDF Plug-In For Firefox and Netscape 11.0.0
• Silverlight 5.1.10411.0

Recently, FF has started opening my last tabs when I start a fresh session. I have already checked to make sure that none of the applicable settings are enabled, such as under Options->General: When FF starts "SHOW MY HOMEPAGE" is selected. But for some reason, it opens my last session. The only way I've been able to get it to stop doing this is by having it delete my browsing history after I close the session. I don't want this since I often use my history to re-find information I need for class research. I have made certain that all my settings are the same from before FF started doing this. It only started doing this after the computer was turned off for a long weekend.

I've already searched through the Mozilla help pages and all I can find is how to restore the previous session or similar. I don't want to restore my previous session, I want it to stop restoring my previous session without having to delete my browsing history each time.

Dear Sirs.

I ask the help of you to remove the software v9 Firefox browser. I've tried various actions in an attempt to remove it, but without success. I'm seriously considering uninstalling Mozilla Firefox and use another browser. But I think there is a solution and I am appealing to you to get this help.

Thank you.

Fabio Guilhon

Added Face smooch with Youtube downloader by mistake. Uninstalled both but face smooch will not go away. Reloaded face smooch, per website, and it still wont go away. Its not on CC Cleaner either.

 SOLVED!  THANKS

I tried to disable javascript and it facebook worked. The problem is no button was clickable, I can't post anything, in short, I can't do anything. I have to force close firefox whenever this happens. According to my firefox, I have the latest version. I also tried uninstalling and installing it again, I tried disabling the plugins or run it in safemode but nothing seems to solve it. This problem just happened after I deleted some compressed old files from my C drive.

I have Norton Security Suite provided by Comcast. Norton Toolbar does not work with Firefox 17.0.1 on my Win 7 machine. I have been through all the questions on this subject and done all the steps and still, when I click "Add Ons", it says the toolbar is incompatible. It does work with IE but I prefer to use Firefox.

Missing "reset firefox" option in troubleshooting information page, Firefox portable 17.0.1. I have problems of excess resources used by Firefox unexplained. I tried to use the reset option but can not find on page "Troubleshooting Information". Much appreciate your attention. thanks

Flash Player is on the bad list for version 17.0 firefox. Therefor it can't be installed. I get missing plugin screen or simply nothing when I click on videos on websites. Is there another plugin that can take Flash Player's place?

Whenever I search using the address bar it keeps going to Yahoo. I already updated the configuration "keyword.URL" to "https://www.google.com/search?q=" but it doesn't work.

I have tried uninstalling FF and it still happens with a fresh install.

Please help me fix this. TIA.

There is no "Tabs on Top" option.

Tab Mix Plus will move it to bottom of view-port, but not below address bar at top of view-port.

Extremely awkward; makes navigation difficult and harder to locate tabs, being more distant from view-port.

I cannot open a new tab by clicking the + sign in Firefox. This feature works in Chrome and IE. I have uninstalled and reinstalled Firefox. I have done all the available updates. I have done a reboot 2x. Ctrl T will not open a new tab either; however, I can do a search for something and right click to open in a new tab. I use the tabs frequently and really miss them.

HELP!!!

Just updated to the new firefox on my new computer, this whole tab page feature is not even showing up. I do empty cache occasionally, but the little blank dotted boxes that are supposed to be on a new page are non-existant. Please help!

How do I get Firefox to check add-on compatibility first, then ask me if I want to continue the Firefox update? The update process currently only tells me that an add-on has been disable after applying the Firefox update. The Options > Advanced > Update tab switch, "Warn me if this will disable any of my add-ons", does not seem to work.

I have used Firefox for years and have always used Tabs instead of opening new windows. I have always been able to click the little "X" on the right side of the tab to close it. I am finding now that I cannot close the current tab by doing this. I have to click on another open tab and then click on the other tab I wanted to close.

I have looked through the Options many times trying to see if there is a setting I need to change, but have not found anything.

Is it possible in this version of Firefox (v17.0.1) to close the current tab?

When trying to open Firefox browser, I get a message Firefox is already running... You can stop the process or restart the computer. This is a recent problem and I can't think of any changes that may have occurred to change the functioning of the two programs.