Support Forum

Hi

Some of YouTube videos (not all of them) are not working for me. the videos isn't running, its just a blank box.

I have Firefox 16.0.2 I also have Flash 11.4 (was 11.3 and both didn't work out well) I also downgrade to 10.2 and it did not help ether. I also run Firefox on the Safe mode with all Addons/Extensions Disabled and that did not help too. I also installed the latest Realplayer. I tried disable/enable Hardware Accelerator.

each time I try a solution I hit the Ctrl+F5.

my current theme is Default.

I just tried to Reset Firefox to its factory settings , and that did NOT solve the problem.

All of the videos that are not working on Firefox are working on IE9 on the same PC at the same time without problems.

Since upgrading to Windows 8 Pro (with a downloaded upgrade, not a "clean" instal, so all my apps and settings were retained) I get the following error message when starting my customised version of Firefox with several pinned tabs, or when flash content loads in an uncustomised version in another user account, or when that version is closed if no flash content is loaded :-

(Title) - FlashPlayerPlugin_11_5_502_110.exe - Application Error

(Content) - "The instruction at 0x71a30000 referenced memory at 0x71a30000. The memory could not be written. Click on OK to terminate the program"

This also happened with the 11.4.402 version prior to today's update.

I have tried running the browser with add-ons disabled, and uninstalled/re-installed Firefox, but the problem remained. Can anyone tell me what the problem is and how to fix it?

i've FF 16.0.2 on 2 PCs - one will not show images in certain sites (IMDb, justdial.com) but they will be shown in IE. FF in other PC will not play videos (youtube) but will show images. i have Win 7 HPx64. i tried downgrading flash player from 11.3 to 10 with no resolution. 'load images automatically' is checked in options-->content. i have VLC web plugin 2.0.2.0.

On firefox 16.0.2 on a macbook pro OS X 10.8.2. Smart Suggestor Ads appear on top of my google search results. I did not install the Smart Suggestor add-on & I can't find it anywhere on my computer. I suspect this is something else. How do I get rid of it? Thanks for any help.

After a minor automatic update (16.0.1 --> 16.0.2), firefox is now completely unusable.

Any time I attempt to load a page, it only shows a blank tab labeled 'new tab'. The url bar for this page will be blank if I try to open it from a link or bookmakrk. The url bar for this page will be exactly what I typed if I manually typed a url. Right-clicking the blank pages does nothing: no context menu. The 'troubleshooting information' page DID load properly though; it's the only page I've been able to display at all so far.

Restarting firefox did not fix the issue. Restarting firefox in safe mode with addons disabled did NOT fix the issue -- so please don't waste time trying to tell me it's the addons. Changing network proxy settings did not fix the issue. There are no connection problems: IE can load pages just fine from the same computer.

I love mah firefox... but now it's dead... please help!

The spell-checking dictionaries on my computer now include: French (reform); French (classic); French (classic/reform); and French (modern). I have no clue how they got there, but spell-checking tries to default to French (reform). I don't see a way to delete them. Can anyone help?

Thanks, Ed LeRoy

I'm unable to properly download files using the default Firefox download manager. The relevant extensions are:

 1. Download Status
 2. Download Statusbar
 3. DownThemAll (although since this doesn't interfere with the default, I don't see what this might have to do. Included for completeness).

Now to the problem: Firefox shows weird behaviour whenever downloading a file:

 1. The download completes, and it keeps scanning the file with an antivirus for indefinite periods (it never ended so far) even with tiny text files.
 2. During this period of antivirus checking, if I download another file, the old one gets magically deleted.

I'll disable relevant add-ons, and post back the results.

Hi,

Recently an icon has appeared on my Add-on Bar (a blue circle with a white 'i' (like an information i)) and it leads to this website:

http://petzichen.de.gg/?ref=quicklaunch

It doesn't open anything. The main title is PEOPLEPOINT and it appears to be a German website and I have no idea where it came from, probably from something I downloaded I guess.

Anyway, this thing is in all my versions of Firefox and I want rid of it.

Any help gratefully appreciated.

Cheers, Keith

I want a new window to open with the thumbnails of my preferred websites.

I have set up the "Home Page" option with "about:newtab" and i'm pretty sure it was working until a few days ago.

I already searched the knowledge base and checked the parameters in "about:config" suggested in other topics (http://support.mozilla.org/en-US/questions/931476) and they are properly set.

My machine I have an old 2008 macbook with 2 system boots: Leopard and Snow Leopard. I'm pretty sure this setting was working fine on both and now it isn't on the Leopard boot. I know this OS isn't supported anymore, but I set the "about:newtab" AFTER the last update which notified the system wasn't supported anymore.

Since then, i haven't installed any extension or theme: the browser is a stock install with the last update possible.