Support Forum

So, when I first got Firefox, I was able to update to the latest version by clicking on "Firefox" scroll down on the top left corner of the screen, then clicking on "Help", and then clicking on "About Firefox".

Ever since update 14.0 something, my steps of updating Firefox mentioned above wouldn't work anymore. For example, after I click on "About Firefox" to update, the popped up window says:

Restart to Update (clickable) You are currently on the release update channel.

So, I click on restart to update, but it did NOT update nor did anything. Therefore, I have to manually keep downloading the new version by going to the Mozilla Firefox website, and then download the client, etc which is annoying.

Also, once I update my Mozilla Firefox by manually downloading from the website again, it does NOT fix the update feature mentioned earlier.

So, my question is: Does anybody know why this update feature mentioned above does not work for me anymore?

Thanks. I look forward to your replies.

Was using Firefox 14 with Flash v.11disabled all Real Player plug-ins, disabled protected mode for Flash and Youtube was working correctly. Then Firefox upgraded me to 16.0.2, and Youtube doesn't work. When I click on a Youtube video, it doesn't give me any error message, just a blank screen.

Downgraded to Flash v.10, still doesn't work. But Youtube works OK with IE and Chrome.

Since upgrading to Windows 8 Pro (with a downloaded upgrade, not a "clean" instal, so all my apps and settings were retained) I get the following error message when starting my customised version of Firefox with several pinned tabs, or when flash content loads in an uncustomised version in another user account, or when that version is closed if no flash content is loaded :-

(Title) - FlashPlayerPlugin_11_5_502_110.exe - Application Error

(Content) - "The instruction at 0x71a30000 referenced memory at 0x71a30000. The memory could not be written. Click on OK to terminate the program"

This also happened with the 11.4.402 version prior to today's update.

I have tried running the browser with add-ons disabled, and uninstalled/re-installed Firefox, but the problem remained. Can anyone tell me what the problem is and how to fix it?

I use Firefox 16.0.2 and Flash 11.5 502 plugin keeps crashing. I switch to Chrome or IE and don't have any problems. If I uninstall Flash plugin then Firefox works fine - any suggestions as to what I can do? This has been happening for approximately two weeks and I keep awaiting for an update of Firefox assuming you know of the problem. I run AVG Free anti-malware , Zone Alarm firewall and Trusteer Rapport.

right-click on a link, and left click on "open link in new tab". nothing happens. no new tab is created. right-click on a link, and left click on "open link in new window". nothing happens. no new window is opened. behaviour observed with firefox 16.0 (upgraded from 15.1) on windows xp sp3

firefox 16.0 behaves as you would expect with slackware 14.0

is there a fix for this regression

After the upgrade to 16.0.1 some Youtube videos just won't play. They work perfectly in Chrome. A couple examples: http://www.youtube.com/watch?v=rQpldNJXuP0 http://www.youtube.com/watch?v=-e-BRki7gwU Most of the videos works perfectly, so i can't tell what the problem is.

It also occurs in any folder that I have in my Bookmarks Toolbar. Restarting in safe mode resolves the problem, but it returns after restarting normally. I also went through all of my Extensions and Plug-Ins disabling them individually and restarting after each, but I ended up with none of them enabled and the problem still exists.

Warning: If you upgrade to Firefox 17 and use Google's old search -

https://www.google.com/webhp?complete=0&hl=en

the autocomplete (drop-down box of you personal search terms) is disabled and per Google is not a Google issue

Again if you use https://www.google.com/webhp?complete=0&hl=en

your typed search history contained in the drop-down box is eliminated with Firefox 17, and once again Google has verified that it is not a Google issue.

Hopefully Firefox fixes this issue because tens of millions of people who use Google's old Search Engine -

https://www.google.com/webhp?complete=0&hl=en

use it because it retains your typed search history while eliminating google's suggestions, making searches fast and precise and effective and efficient without google's clutter of suggestions, yet Firefox 17 disables it altogether

I just upgraded Firefox on 10/20/2012 on two different Windows OS: Vista (service pack ??) and Windows XP service pack 5.1. I also write TiddlyWiki's. However, when clicking "save changes", I now get this note:

"It's not possible to save changes. Possible reasons include: - your browser doesn't support saving (Firefox, Internet Explorer, Safari and Opera all work if properly configured) - the pathname to your TiddlyWiki file contains illegal characters - the TiddlyWiki HTML file has been moved or renamed"

I didn't have to do anything to configure the earlier version of Firefox. What do I have to do now ... or is there a bug in 16.1? Thanks for your help.

I have Fixefox 16.0.2 Win7 x64 . but the same problem on Ubuntu I can't copy translate from right panel in google translator, but in other browers is fine. Ctrl-c,ctrl-v and context menu didn't help me.

Every time I go to a website this bar appears at the bottom giving me search suggestions according to the website I am on. It is called Topic Torch and this appears when I click on the source. It says DOM source of selections and this is the bar in the box.

Note sure when it stopped working exactly but all drag and drop features no longer work... images, URLs, tabs... you name it. I was on FF 16 and upgraded to 16.0.2 with no help. Safe mode... same behavior. Disable every single add-on and plug-in... same thing again. using default theme.

What's left to try?

I'm running Windows XP SP3.

I installed the Anti-virus program AVG not too long ago. When I open up Firefox (I have the default homepage, the one with a search bar under the Firefox symbol) and search with the search bar, It uses AVG Secure Search. I would like it to search with Google. I tried installing and then uninstalling AVG Secure Search, that didn't work. I even tried uninstalling AVG itself, but when I clicked uninstall nothing happens. But I'd like to solve my searching problem first. Please help me!

Videos that won't play, do work on other browsers like IE and Chrome so I'm assuming this is a Firefox issue

I have tried re-installing over and over again the flashplayer, i even tried rolling back to 11.3 but youtube still won't work in most videos it shows an error message saying "an error has happened please try again later"

I've tried some solutions posted before such as copying files from adobe's folder to firefox's plugins folder. but it didn't help either

I'm using windows 7 x64 firefox 16.0.1 Adobe flash player installed is (supposedly)11.4 but on adobe's check flash player version page, it won't show me the version instead a blank rectangle appears...(chrome and IE, do show it, however..stating that 11.4 is indeed the version installed)

Firefox: 16.0.1 Flash player: 11.4

- Running in safemode - Latest video drivers

When on a youtube video, I can move the mouse around the buttons and it will take about 3 seconds for the mouse to travel between the buttons. The same happens on the BBC News website.

All other flash videos seem to function correctly.

Watching youtube/BBC news in IE works fine. Currently, FF is unusable for these websites.

This also happens in safe mode.

Somehow Price Peep got on my computer. I have searched my computer for "Price" and "Peep" and deleted any remnants of "Price Peep", but it doesn't go away. I think that it may be attached to Mozilla Firefox somehow.

I'm using Firefox 16.0.1. Currently the tabs for the Firefox windows are on the toolbar line just below the "File/Edit/.../Tools/Help" tool bar. Using the Customize function, how do I set up Firefox so that tabs for the Firefox windows are on the bottom line of the tool bars?

Javascript : void (0) when trying to add an image within a Wordpress control panel.

I have javascript enabled and turned off pop up blocker. I'm using Firefox 16.0.2 on WinXP Pro. I've tried clearing everything and starting Firefox in safe mode, but it still doesn't work.

I've almost completely removed search.babylon, but cannot get the last bits of it to leave. Search.babylon remains the default search engine of the about:home page for firefox, and no mater how many times I reset the babylon entries in about:config, they just go back babylon afterwards.

I know that there are a lot of people having problems with Babylon, and lots of answers. I've tried every suggestion I could find, without success.

The things I've tried:

1. Babylon toolbar was never in my firefox extensions, so there's nothing to remove there. 2. I've uninstalled Babylon via the windows control panel. 3. I searched the entire C drive for any file containing the word babylon and deleted both the files and the containing folders. 4. I've removed search.babylon from my "manage search engines" list. 5. I've reset my home page. 6. I've reset every result containing "babylon" in about:config about a dozen times. 7. In the web developer scratchpad I executed "javascript:{localStorage["search-engine"]="{\"name\":\"Google\",\"searchUrl\":\"http://www.google.com/search?q=_searchTerms_&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a\"}";void(0);}" 8. Thoughout this process I've restarted firefox countless times.

Nevertheless, whenever I open a new tab or page, and try and use the search on about:home (the default mozilla home page, with the firefox logo in the center and "Downloads, bookmarks, history, addons, sync, settings" at the bottom), I'm taken to search.babylon.com