Support Forum

When Firefox updated to FF 15, it did not show Kaspersky Safe Money extension as being incompatible. However, I cannot get it to work in FF 15 and when I try, it generates 'an unknown software exception 0xc0000417..' error message. Kaspersky itself, lists Safe Money as being fine up to FF 12.x and sure enough when I rolled FF 15 back to FF 12, it did work. It also works fine in IE 8. I have emailed Kaspersky Customer Support to confirm if it is in fact incompatible and if it is, will it soon be made compatible with higher versions of Firefox. Anyone else have this problem? At the rate Firefox seems to update, it is a wonder that any add-ons are able to keep up!

In truth I don't know if this started after updating Firefox. But I do have ask.com coming up as my default search engine now and I hate it. In the past others had trouble with this after an update I have read and done the home:config stuff and ask.com persists. I also did all the other add/delete stuff mentioned in other articles.

I have loved firefox. I have a t-shirt. If someone doesn't use firefox I consider them a weenie. But adding "ask" after an update is toooooo much.

I used and want to continue to use google.

I am still having trouble believing that firefox did this.

my mozilla have started to crash since this morning,I have try to uninstall it and install it again but the problem still not been fixed,mozilla also crash in safe mode,I have download the latest version of mozilla,can anybody fix this crash problem?

I am running Firefox 15.0.1 on Windows 7 64-bit I have Java plugin version SE7 U7, which I reinstalled and confirmed is current. However, when the Java plugin (Java(TM) Platform SE 7 U7 10.7.2.11) is disabled, then I get message when checking my plugins, "For your safety, Firefox has disabled your outdated version of Java. Please upgrade to the latest version". When I re-enable this plugin, the error message is not present. Thus it is misleading as the correct version is installed but disabled.

hello dear friends i hvae a important problem width fire fox , when i want to open a website like addons.mozilla.org or support.mozilla.org or mail.google.com or other websites that have ssl connection i get the untrusted connection error please help me that how i can fix this problem for the trusted websites :(

This Connection is Untrusted

         You have asked Firefox to connect

securely to www.mozilla.org, but we can't confirm that your connection is secure.

         Normally, when you try to connect securely,

sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.

This happens for every site I go to http https edu/com/net/org. I add exceptions and I can get around on a site for a few hour, then I have to re-add exceptions even for mozilla.org

Mozilla 15.0.1 gets stuck. You click on links and nothing happens. No wheels spinning, nothing. I open Firefox in a new window, the same thing. I can fix it only by starting task manager and closing all Firefox windows. [When I launch Internet Explorer, it has no problems.] Thanks for your help!

I restarted my computer this morning, as it was running a bit slugglish. The restart initiated both a Firefox update and a Flash update to the latest versions. I've uninstalled Flash several times with the Flash uninstaller. I've even down-graded to 10.3. Same result. Firefox simply isn't recognizing the install and I'm unable to view any Flash content. On any page that requires it, the 'Install Missing Plugin' button appears. Whether it's 10.3 or the latest 11.4, it doesn't exist in the Add-ons manager. I've installed the latest real Player as well, in case it had something to do with the issue. No apparent connection. No issues with the installations themselves have been experienced - everything proceeds as expected.

Any ideas?

I did a search and none of the solutions seem to help. - I checked plugins.update.notifyUser and it was set to true. I changed it to false and it worked one time. Then the next time it's back to true - I ran the error console code to update blocklist.xml - I disabled all my plugins and extensions

none have helped yet.

Netflix movies play using Safari, but not Firefox. Using Firefox 15.0.1, Mac OS 10.7.5, and Sliverlight 5.1.10411.0, when I try to play a Netflix movie, it ask me to download Silverlight again. After doing so, it still does not play movie and asks for Silverlight download again.

Any time I open a new tab, their names all stay at "Connecting..." If I do the option to refresh all tabs at once, it fixes it, but then soon it goes back to the issue again. When I tried Safe Mode, however, I noticed it wasn't doing it. But I have once disabled every single add-on/extension I had, and the problem STILL persisted. Cleared cache, still nothing.

Also, before anyone says it (I've seen it in a lot of questions regarding this), I do not have, nor have I ever even used, TabRenamizer.

Also, here is a screen shot to look at as well: http://i.imgur.com/Y4Luc.png

I noticed that I have 2 different versions of Firefox 15.0.0 and 15.0.1 in my Control Panel in Window Vista. Before I do anything, I need to know why do I have 2 Firefox in my system and how did it happened. Is it safe for me to uninstall the old versions? If so, how? I am a beginner, not expert on computer.

Thank you, Sue

i've tried to install the flash player plugin over firefox 15, but it is impossible. It doesn't matter if I make a manual installation or directly click on aditional plugins. when I reboot firefox, I keep receiving the message that i need to install flash player I've also tried several things, such as reboot firefox without complements, check the NPSWF32_11.dll in Windows\System32\Macromed\Flash or editing the mms.cfg. installing and uninstalling flash player. worst thing of all is that flash is working fine in IE8 and chrome

This message recently started appearing when I select fullscreen in Facebook and Flickr. It is large and very annoying. It does not appear when I use Safari so I suspect it is generated by Firefox. How do I turn this "feature" off? I am currently using Firefox 15.01

I recently removed : downloadandSa from my desktop via ccleaner. I didnt think it didnt anything and it just looked suspicious.

Now however I notive that in the top left corner of firefox I have the F from my flashblock appearing.. when i hover over it it says its' http://downloadandsave-a.akamaihd.net/

Browsing a bit learned that akamaihd is a bunch of stuff that supports the internets workflow in videos/chats/forums etc.. is this correct?

Is this dowloadandsa a part of firefox? How do i get it back if i need it?

Opening new tabs and clicking the home button both lead to a page which tells me the address isn't valid.

Looking at about:about, I see that about:newtab and about:home are not present

I have already reset firefox, and have no extensions installed. The problem does not go away in safe mode.