Support Forum

Today Firefox updated to its newest version 12.0. Immediately after update, I couldn't load most websites. The web browser would just freeze. I have determined that the culprit is the Adobe Flash Plugin, however; even with the newest version of the plugin, I am still having problems. Any suggestions?

Pandora player does not load for me. I feel like this is a problem with the new flash. I have FF 12 and new flash. I have cleaned cookies/cache/ and flash cache. Also uninstalled/installed flash again still pandora does not work. Any assistance would be great! Also I am very sad to say that pandora works just fine in chrome sigh...

I recently updated to Firefox 12.0 and wanted to take advantage of Norton offering for free their Identity Safe app. I am running Mac OSX 10.7.3 and when it took me to the mac app store, it uploaded the extension in my Firefox ribbon on the top, but when I click on it, it opens in Safari. Is it not compatible yet with Firefox?

I installed the latest flash, as i always do but my webcam doesn't work with it (known problem at adobe) Their fix is to install an older flash version. this worked fine untill today firefox decides to disable it and force me to upgrade flash. Can i please decide myself which version to use thank you very much? this is really annoying, the plug in dissapeared from the list so i can't even enable it if i wanted to...

when i look to the link about crashes,i can open the link , i can see all chrashes ID´s.. after two / three seconds FF12 chrashed...it is the thame procdura if i do this.

Hey folks,

This morning I cannot open any messages or folders in Hotmail. It was working fine last night. Everything looks completely normal (although I have noticed that the ads on the side are no longer loading?) and messages appear in my inbox as normal. However, if I click on any messages in the inbox or try to select a different folder at the left, there are no error messages or popups, all that happens is literally nothing. The message looks like it is selected in the inbox link when I click on it, but it never loads...the browser never even shows that the folder or message is loading. Browser is Firefox 12. It works fine in Internet Explorer (which I loathe).

I tried it on three completely different computers, two running Windows XP Professional with SP3, one with Windows 7 Ultimate 64-bit with SP1, all three running Firefox 12. Hotmail works fine with all of them in IE, but not Firefox. Also tested Firefox 12 on a Puppy Linux 5.28 machine with Hotmail and that surprisingly worked fine.

I've tried clearing the cache and cookies completely and Hotmail will still not work properly...I seem to remember something like this happening before, but I cannot remember how I fixed it...all other sites on all the computers work perfectly, only Hotmail is acting weird and has been doing so for 4 hours or so now.

...anybody have any thoughts?

EDIT - I should also mention I've done no updates, installed no addon plugins, or altered anything in any way since it was last working correctly on any of the computers.

EDIT#2 - I tried running Firefox in Safe Mode with everything disabled...same issue, Hotmail doesn't work.

My homepage has been hijacked by accesd.desjardins.com, It started happening Wednesday evening so I cleared cookies and history etc, ran my AV program and reset my home page. It took quite awhile to get my AV going b/c I was getting error msgs for the longest time but it did get rid of 2 viruses when it finally worked and everything was fine until last night.

I should note that I also tried starting Firefox in safe mode but it didn't do anything at all. My AV is at 81% right now and shows no signs of a virus yet.

No matter what the source, or the type of player a video plays in, since I installed FireFox v12.0, no videos show. The screen goes black, that's it. RealPlayer doesn't work, etc. Help please!

Since having installed Firefox 13 BETA, and still after deleting and installing Firefox 12, no javascript is run on websites. Within preferences all is active and set (and unchanged). I tried to update to aurora but this did not work as well...

Having been using Firefox for a few years now and never had problems with accessing Hotmail. Fairly recently upgraded to Firefox 12 and initially it worked fine with Hotmail.

In the last few days Hotmail has become unuseable. I can log-in as normal, but when faced with the normal view of my Inbox, nothing is useable. I cannot open visible mails when they are clicked on, nor can I access other mail folders, including custom ones. In effect, the page is 'frozen' - page buttons appear to respond when you click on them, but the view remains the same, and nothing can be accessed. If I attempt to compose a new mail only the 'To:' and 'Subject:' fields will accept inputs, the message input area will not.

I have disabled all add-ons, but it changes nothing. I have also attempted to refresh ZoneAlarm's settings for Firefox, and still no change.

I have accessed Hotmail using IE8 (I despise IE but I have to have it on the laptop to get Windows updates - MS will not allow updating using Firefox) which is installed on the same laptop ....... and my Hotmail then all works normally!!!!!! The problem must lie with Firefox 12 ....... surely?

Using Firefox 12, newest flash player 32 bit -- embedded video won't work on Facebook. I have tried another computer with XP SP3, completely removed firefox, flash, started in safe mode with add ons disabled, even created a new profile with no addons at all, and nothing seems to fix the problem. Video plays fine in Internet Explorer. That said, YouTube works fine so I don't think its a flash 'only' problem. (I right clicked on video to make sure flash was playing the video and not html 5.)

I've been try to change my home page for a week and it keeps come to findamos.com each time I restart firefox and when i restart my computer it also takes off my appearance.

Bad Request

Your browser sent a request that this server could not understand.

I get this message every time I try to upload a picture anywhere in the internet. I have cleared cookies, I have dumped my firefox account, I have cleared my cache, I have removed all history, I have re-installed firefox. Still getting this issue and 've been looking for solution for the last 3 hours and no luck

How do I remove ad.yieldmanager.com in firefox 12.0 I already went to tools, options, privacy, use custom settings for history and then exceptions added "ad.yieldmanager.com" to be blocked. Cleaned out all cookies. It still pops up when I log onto Firefox just below my tool bars. I have run Avast Antivirus, Malwarebytes, Spyware Terminator 2012 and these did not help either.

I keep trying to change my default address bar search back to Google, but it resets to another browser each time I close Firefox. I have gone in to the "about:config" page and changed the keyword.url to "http://www.google.com/search?&q=" but once I reopen Firefox, the value for keyword.url is back to "http://search.conduit.com/ResultsExt.aspx?ctid=CT3072253&SearchSource=2&q=" which presents as a Bing search if I search in the address bar.

Any help would be greatly appreciated!

I just updated to firefox 12, but in the home page of firefox(default homepage), it always search using yahoo search engine, how can i convert it to search using google search engine?

I upgraded Firefox recently and have regretted it ever since I experience periodic crashes while browsing online youtube specifically. I red some of the knowledge base here and upgraded my flash and Java as well as all of my other outdated plugins and the crash issues still persists. I use Windows 7 64 bit all my system drivers are currently up to date and I am at an absolute loss as to what is causing it at this point and am 1 crash away from switching to chrome after years of using firefox.

The 'Check to see if your plug ins are up to date' link on the Add-ons Manager page is not working correctly. The link opens on Mozilla Student Reps page. I'm using Firefox 12.0

Après la mise à jour de Firefox en version 12 les menus sont en anglais. Aucune des solutions citées dans les forums ne fonctionne. Merci de m'apporter une solution. Cdlt.