Support Forum

I had a similar problem previously, and was able to find a setting under 'tools' that allowed me to set it back to 'blank page' but I can no longer seem to find that setting and this incredibar.com thing is really obnoxious. I can't find a cookie or any sort of data stored anywhere that will allow me to remove this ad-on.

Firefox 12 is very slow to load pages and if two tabs are opening it lags. I've tried everything (e.g virus, defrag, I've created a new profile in "run", etc). I've had my router/line etc all checked and after 2 weeks of cleaning/testing etc its all pointing to Firefox as the problem. Please help as it's driving me nuts.

When I right click on an image and choose 'copy image' and then try to paste it into my editing software, all i get is a string of text that is the location of the image as if I had chosen 'copy image location' instead. what gives?

My homepage in Firefox has been hijacked by www.findamo.com. Re-setting the homepage does not work. Avast, CCcleaner, Spybot and DDSKill cannot detect it as malware. It is caused by a plugin called bPortectorForWindows. It puts many java scripts on the system. The executable and dll are found in the C:\Documents And Settings\All Users\Application Data\bProtectorForWindows folder. The exe file can be removed but the dll and .settings file cannot be removed as you are informed that they are being used by another user. An entry is also found in Scheduled tasks which runs every minute called bprotect which executes se.exe from the system32 folder of Windows. The exe file can be removed and the scheduled task can be removed. After re-starting the system everything except the scheduled task has been re-created and the home page remains as www.findamo.com. I have tried stopping each running service and deleting bprotect.dll and bprotect.settings but to no avail. I have even tried to install Recovery Console from the XP CD to allow me to delete these files but I get a blue screen crash saying that either a virus is present on the HDD or it is corrupt. Running CHKDSK /F proves that the HDD is not corrupted. All plugins have been removed but the problem persists. IE8 had the same problem but it has an option to stop software from changing the desired homepage and this solved the problem for IE8 once this option was set.

It did update Active X but won't let me install flashplayer even after I suspended firewall and anti virus. It says the following http://gatadobe.com/flashplayer/completion/aih/?exitcode=-1

Then the icon disappears from my desktop.

After upgrading from Firefox 11 to 12 I'm having serious problems with Firefox over-caching pages.

For example if you: Go to a URL where you can enter comments. If after comments are entered you are sent back to the same URL Firefox is showing the old page (without your new comments). You have to do a refresh to see the new page (with the new comment)

Even if the page has PHP headers: header('Cache-Control: no-cache, no-store, must-revalidate'); header('Pragma: no-cache'); header('Expires: 0');

Firefox ignores this too.

After I upgraded to Firefox 12.0, RealPlayer stopped downloading videos. Firefox isn't even listed on the RealPlayer preferences area. I prefer Firefox, but don't know what to do.

When I am signed into hotmail using firefox browser, I am unable to open emails or write a new email. I am running firefox 12.0 on windows 7 . I do not have this problem with hotmail using Google Chrome or Microsoft Internet Explorer. Any help would be appreciated. I have already uninstalled and re-installed Firefox 12.0 once and this did not solve the problem.

Hi there!

Here's the situation, I have only recently installed Java SE platform with Java JDK, JavaFX SDK and JRE for a freshly installed version of Windows 64-bit.

In the past I have used Firefox 3.6.x. But this time I installed the latest and greatest Firefox 12. But there is only one problem with it, it cannot run Java applets. Why?

I notice that when I go to Firefox button, Addons, Extensions, there is no extension named Java, like Java Console. Why is this? Does it mean that there is no Java plug-in installed for Firefox? How do I know the Java plug-in is installed?

How do I proceed with this problem? Please advise! I really don't feel like re-installing the Java all over again and all of it's components and having to re-configure everything from scratch. I feel this is an issue with Firefox not communicating with the already installed JRE.

I cannot get rid of the Yahoo Toolbar in Firefox 12. It does not show up under extensions or add-ons.

I have eliminated all Yahoo programs (Toolbar, IM, and some updating program) in the control panel Add/Remove Programs.

I have restarted the Firefox in safe mode. There are still no Yahoo Add-ons or Extensions that show up.

I then went Help | Troubleshooting Information | Show Folder

I clicked on Show Folder.

There's a folder called "Yahoo! Inc". When I open Yahoo Inc., there's another folder called ytoolbar. I have deleted Yahoo! Inc both when Firefox was open and when it was closed. As soon as I restart Firefox, the Yahoo Inc. folder is recreated.

I am unable to remove the Yahoo Inc. folder permanently.

This is one invasive program.

How do I get rid of it?

How do I get Firefox 12 to work with Norton 360. As advised, I've updated Norton using Liveupdate until it says no more updates available, restarted computer THEN tried to locate the Norton addon in Firefox to enable it. However, no Norton addons are listed. Help appreciated.thx

I get only a blank screen in Firefox when I click on a PDF web link. I have tried most solutions here: http://helpx.adobe.com/acrobat/kb/cant-view-pdf-web.html Some of the suggested solutions I cannot try. For example, in Adobe Reader Preferences the "view in browser" check mark is greyed out, I cannot deselect it. If I disable the plug-in I can download the PDF when I click a link. Safari has no problems displaying PDFs. Mac OSX Lion, Firefox 12.0

Against my better judgment I upgraded to Firefox 12. Immediately all the bookmarks were gone. Every time I started Firefox, I got a "New Tab" with nothing else. No bookmarks. No remembering of the previous tabs. I did a restore and thought I had fixed it since everything came back, however once I shut down Firefox and started it again it was back to the blank Firefox with nothing and "New Tab". I was previously on Firefox 10 and very reluctantly ever upgrade, but I had updated another computer to version 12 with no issues so I said "what the heck, worked once should work again." Wrong. Unfortunately this is my main computer. Please help.

The other day I was having some videos that should have come up in Windows Media Player start coming up in QuickTime. I changed some settings, and they ended up working. HOWEVER, now I find that some sites that have embedded video don't show the video - there is a blank space where the video would usually be (and where the video IS when I open the site in Chrome). I'm afraid that I screwed something up and have tried re-setting things back to QuickTime, but nothing I've tried has fixed this. An example of a site where this is happening is here: http://www.entrepreneuressacademy.com/ I'd left that open in a tab "to watch later", but when I got around to it (I hadn't realized that it was just a 30-second clip), the video wasn't there in FireFox. I've tried re-setting options, closing and re-starting FireFox, etc., but this (and other) embedded videos are suddenly just not there (again, in FireFox, they're fine in Chrome, etc.). Also - embedded YouTube videos seem to work just fine ... it's other sorts of embedded videos (which USED to show up in FireFox) are now just blank spaces.

bold textIn the past few days I started getting an error when ever I tried to play a video. I'd get "an error has occurred, please try again later". I did, but I get the same error on all videos, regardless of location or topic.

To fix and troubleshoot, I tried disabling Real Player extension - no joy. I tried Safe Mode - no joy. I UNINSTALLED and REINSTALLED all of my Adobe apps with the most current versions (Reader, Air, Shockwave, Player,etc.) - no joy.

The only changes that have taken in place anywhere near the start of this issue are 25 Windows updates over the past 72 hours or so. All called "Security" or ":NET Framework" updates.

I am running Win 7 HP X64 on a HP Envy i7 laptop. Unless Youtube has done something to cause this, it almost has to be those Windows updates. Any solution? And why can't you make FF 12.0 compatible with Deng bookmarks and Real Player? All these FF update that turn off my favorite add-ons and and extensions are NOT welcomed! Can't you work out these issuye BEFORE you visit them on your users? Try working with these other providers, BEFORE publication. Bad form!

I installed some freeware on my computer this morning and now I have an unwanted toolbar from mysearchresults.com. It's up on top by the window tabs and I can't find anywhere to remove it. It does not show up in my uninstall programs list in the control panel. Any suggestions?