Support Forum

Hi

When I sign in in Facebook with my own account, the page ill load in no style mode. But the strange point is hat If I sign in with my friend account everything will be OK.

Another thing when I sign in with my own account firefox will show me a untrusted message!

Where is the problem exactly?

When I open the add-ons screen for Firefox 10, I get a faded out message that Trend-Micro NSC Firefox extension is incompatible with Firefox 10. I've contacted Trend Micro about updates and they said that it would be a few weeks before they release an updated version. Why do you release and force updates when important extensions are not ready?

I have multiples tabs opened in 2 browser windows. Every time I exited Firefox by choosing File - Exit so that the tabs can be opened when Firefox is launched.

This works fine on version 9. After the upgrade (since 10.0.1), the first tab in 2nd window is missing. It can still be opened by choosing tab groups, but not visible on tab bar. Furthermore, the "Open a new tab" button appear at left of tabs instead of right side, which is in between the missing tab and the rest of the tabs.

When I load Mozilla Firefox I get a pop up window in the right hand side of the screen that asks me to install Google Chrome. How can I stop this from appearing. I have Google as my home page, and also have Chrome installed on my comp.

I have an Add-on that just showed uninvited and it has no remove button. It is called FBPhotoZoom, but I am not sure if it is the actual add-on. When I searched this, there was a FB Photo Zoom, that I installed and uninstalled with no problems, but this one remained.

The Add-on says FBPhotoZoom 1.3 By Install Daddy FB Photo Zoom, Small change - BIG difference

There is only an Enable/Disable button

I have a "Secure Connection Failed" problem accessing a HTTPS site. It is of this type:

Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate containing a unique serial number.

(Error code: sec_error_reused_issuer_and_serial)

When I try to download ad ons I get an error message that says Sorry, you need a Mozilla-based browser (such as Firefox) to install a search plugin. I have already downloaded and have firefox as my default browser, what am I doing wrong?

I can log in and out of Facebook. The heading at the top of the home page loads, and so does the thin blue frame in which the content should be displayed. The page however stays blank. The same happens if I connect to a friend's profile. I also cannot search of display my profile wall of whatever.

My very old version of Microsoft Internet Explorer works perfectly, although it displays a warning about being outdated.

Google's Crome browser have the same problem as Firefox i.e. a blank screen.

I tried deleting cookies and cach. I tried reïnstalling Firefox. I even removed it completely, with al personal settings and stuff (and thus lost tweaks which I have been using for years) I the reïnstalled it... to no avail. I have tried using an old version (9.0.1) but it also just displays a blank screen.

If I DISable Javascript in Firefox my Facebook homepage loads, but the none of the buttons (eg "see more" , "display al nn comment" work. "See more" does not do anything and "disply all nn comments" displays a blank page.

I have recently upgraded Firefox to the latest version 10.0.2. After that I could not enter any website address and press the enter key and get to the website, nor could I select a website from the dropdown list of previously visited websites. The only way I could get there was by pressing the arrow on the right side of the address box (Reload current page). Once I disabled the AVG extension, everything worked normally. As soon as I enabled the AVG extension, it stopped working again.

Firefox defaults to google when typing a search query on the address lines. How can I remove google and replace it with Ixquick. I removed google from the manage search engine list, but it still works on the address line.

For some reason in my Firefox Add-On list something called Z 4.6.8.5 has shown up. I didn't add this to my list. There is no delete button for removal, only a button to"enable". Does anyone know what this is and how I can remove it?

FireFox does not actually download the download it says it is downloading or says is downloaded.

After the download (any: img / other files) I am not able to access the file from the Downloads Window. This seems to be a logical thing because the download in windows explorer (in the actual download folder of my choice) is not there. FireFox says the download is finished while there is nothing really downloaded.

I've reinstalled the total FireFox 10.0.2. That is first a deinstall while not saving any settings. Then reinstall. I am using extensions : Firebug 1.9.1 and Web Developer 1.1.9

Also did I follow the "Help - info steps - for reinitializing the default download location" (maybe it could have been that, but that didn't solve my problem. That is the same as the 1st reply below. https://support.mozilla.org/en-US/kb/unable+to+download+or+save+files Doesnt do the job for me.

Other browsers also don't give me this problem. (IE, Opera, Chrome, Safari) So I don't think it's a Windows 7 thing. Though FireFox is my default browser and I hope I will use it as my default browser in the future.

Last two days I've taken these steps again. (as mentioned in the 1st reply answer) Again no better result. Deïnstalled - Without saving settings. Then deleting the folders that still exist named Mozilla (in the program dir and in within the appsdata dir. Local and Roaming) Reïnstalled. Run in Save mode. Firewall check . None of the above solved the problem.

The isssue is not file specific. All downloaded files or programs give the same problem. Still the Download window shows a file downloaded. When I then double click the file nothing happens. If I rightclick it the shortcut menu shows a grayed out first option that says "Open". And as mentioned before the file doesn't exist in the folder that I saved it to.

I think it must be a Firefox specific issue because my other browsers don't have a similar problem. I can download and save with them. But Firefox is always been my favorite default browser. If it has something to do with Firewall or Virusscan setting my guess is that the same problem should exist in other browsers as well. Which is not.

I hope someone out there has another thing for me to try solve this problem. Thanks

I'm trying to pair my 2 computers so that the bookmarks etc. will be the same, but every time I enter the code from my new computer onto my computer with the account, it says "Please try again."

I've followed the instructions, I have been entering the code right and I've tried multiple times.

What could be the issue? Am I missing something? I tried the recovery key method too but Manage Account option isn't even under my Sync tab.

Win 7/ Firefox 10.0.2/ I am having flash player problems. Almost every site tell me I need the latest to view, download here, etc. Using the FF Check your plug-ins site it tells me that the above, needs updating. I click on update, go through the motions, Adobe Reader 10.1.2 site, deselect McAfee, click yes I want to save it to downloads. I double click on the download. And I wait. Finally, I go through the whole thing again after 15-45 minutes. When I click on install it, I get a pop-up saying only a single instance of this can run. Do I have to uninstall all adobe programs from my computer to get it to update? What else does anyone suggest?

Warning: nsIJSON.decode is deprecated. Please use JSON.parse instead. Symptom. Whn I open a new tab, the creen lights up wtih my saved screens, but none of them will load.

When I type a word on the address bar and enter, the word appears to be searched with "search-results.com" but I would like to change it to Google search instead. How do I do this as I couldn't find any options to customize this in 10.0.2 Very annoying !!!

The script/fonts in my email boxes and some folders is unstable:

1. Topic headings in all four boxes only shows the top of letters; the text is unreadable.

2. Newly composed emails are frozen in font size 24; other font sizes are rejected.

3. Incoming email texts, notably mass-distributed communications, often appear in size 24.

I wish to have my old standards re-established: Ariel in font size 12. Thank you for your guidance and directions.