Support Forum

Ever since my Hotmail account was upgraded to Outlook, the file attachment button doesn't work. The arrow doesn't even turn into a hand - it's as if Firefox doesn't even see it. It works fine in IE, but I prefer to use Firefox. I have seen various people offering solutions such as getting the latest version of Silverlight or disabling it, removing Adblocker and installing Webmail Adblocker instead. I have tried all these options and nothing works.

Surely this is an issue with Firefox that needs to be resolved. Until then I would like a work around solution.

i reinstalled firefox to my desktop the previous one used to show my homepage google when i opened a new tab in my home page .but it doesnot open my homepage google now it is blank with some rectangular blocks

Until today, I had no trouble opening Adobe Acrobat files with Adobe Reader 9.5. (I need to use an old version of Adobe Reader, because I use a program called Macro Express that does not recognize later versions.) Starting this morning, when I click on an Acrobat file, I am asked which program I want to open it with. Even when I click "Do this automatically...", it doesn't do so. It asks me every time. I went into Tools, Applications, and changed all of the pdf related issues to open with Adobe Reader 9.5. This also doesn't work.

I am using Firefox (20) in an environment where I am required to use a proxy to access any external websites, and the proxy has recently been changed in such a manner that it now intercepts HTTPS requests and seems to reissue the certificates from a new identity.

This means that every page I visit that uses HTTPS shows the 'untrusted connection' warning page. I can, of course, add exceptions - but I don't want to have to do this for every secure page (and every subdomain, including those only used for serving up images or stylesheets, etc).

Is there any way to.. disable the warning page? Add an exception for "*"? Add the identity that the certificates are being reissued under to my trusted list (I don't have access to the certificate file)?

Neither Chrome or IE exhibit this behaviour under the same conditions.

NB: Troubleshooting info attached is from a different computer.

Since the update to V.21 my mouse wheel no longer scrolls pages within the BBC website. www.bbc.co.uk

It was working fine, Firefox updated then it stopped scrolling.

• Unrelated* request username and password reminder fails to send email. Had to create another account.

I want English as default language (FireFox for Mac) Preferences / Content / Choose a language It is set to English Yet on Googling it appears to be Polish

How do I change that ?

Facebook does not open at all. All I could see is a blank page with the address (https://fa...) displayed in the tab. I updated from 18 to 19 but the problem persists. Please help me.

Hi, Just a few hours ago, firefox has updated itself to the new version, 20.0. After restarting, it seems all working fine. But when I did right clicking to view the context menu (and copy image location), I saw a long list, with options like "Pause", "Play", "Mute" and so on.

Here is a shot: http://2imgs.com/2i/i/515c6224/79903d27bae38742936c6eea68084f43/d1af1c36e5.f.png

Da ich der englischen Sprache nicht gerade sehr mächtig bin und bis Firefox 18.0.0 stets alle Tabs, Befehle, Dropdowns u.a. auf Deutsch vorhanden waren, ist dies sehr ärgerlich. Ich dachte zunächst, dass es sich nur um einen Fehler dieses speziellen Updates handeln würde, doch mit dem neuesten Update 19.0.0 hat sich an den englischsprachigen Einstellungen nichts geändert.

Wie also kann ich Firefox wieder auf Deutsch umstellen, ohne es komplett neu installieren zu müssen??

Hello,

I really dislike the "new" 20.bla-bla-bla version of FF because of the download window that appear in library window (wtfFF) and the colorful file system icons in it. SO I want to get back my "old" 19.0.2... Is this possible in therms of the structurаl differences mentioned above in the v.20?

I know about the site where I can find the exact version I need for downgrade with, but can I just run the setup without saving any data... just like when upgrading?

Please answer my question and let me know how to downgrade 20 to 19.0.2...

Thank you very much!!!

A few weeks ago Facebook started acting strange in Firefox. I can't post or share anything. Basically I'm limited to liking. It's like the buttons just don't work. I've tried clearing my cache and deleting my cookies but the problem still persists. Any help would be appreciated.

Basically whenever I open a new tab 'Delta ALWAYS comes up' as the default search! :(

I have reset Firefox. I have reset to blank and to Mozilla as default. I don't understand your instructions about malware (but is it???) resetting and too nervous in messing up my laptop to try ! :(

I now detest Delta Search and want it totally removed forever.

Nothing gets rid of it.

Only started about a month ago-ish. I run Win 7 Professional. Intel 3rd Gen Intel Core i7-3740QM Processor 32 mg ram Nvidia Quadro K3000M video card

I can't uninstall firefox.. If i go to control panel or helper.exe i get this message:

"Your computer must be restarted to complete a previous upgrade from firefox. Do you want to restart now?"

picture: http://img17.imageshack.us/img17/1850/messagebi.png (It's dutch)

Even if i restart my computer then i still get the same message.. And if i want to install the newest firefox i also get that message.

I just want to re-install firefox because i can't upgrade.. So i just want a clean firefox again.

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i have done everything listed here so many times and nothing is fixing this. Made sure cookies were enabled, cleared cache and cookies, made sure Gmail was approved in security settings, and then as a last ditch effort, I disabled all add-ons for Firefox and still no Gmail... I was so desperate that I even re-installed ff-19 and still cannot get into my email account. What is going on here? Any help or small nudge in the correct direction would be much appreciated!

Ik kan internet niet gebruiken omdat search snap.do de plaats heeft ingenomen van de startpagina firefox, deze blokkeert daardoor mogelijkheid toegang te krijgen met firefox tot het internet. fritsschrijvers@hetnet.nl

Yesterday I noticed that my mouse wheel no longer scrolls from anywhere on a web page. On some pages it works well but not on others. It's almost as if it hits a blind spot and will no longer scroll. If I move the pointer onto the scroll bar, or near the margin, it usually works there. If I move to a different web page it may work differently. It seems as if the formatting of the page determines whether or not it will scroll. It was not like this two days ago. It's frustrating when you move the wheel and expect the page to scroll and it doesn't. If I restart FF in safe mode the mouse wheel scrolls properly.

This refers to the Plugins section and the updating option. In two previous versions of Firefox the plugins check tells me I need to update to a specific version of Adobe Reader, despite the fact I have laready done so. Does this mean Firefox is vulnerable, or Reader? Is it a problem or just a software glitch. Bearing in mind the complexity of Reader (which I need for work related reasons) I hope this doesn't indicate a serious issue rather than a transient one.