Support Forum

Since the update to V.21 my mouse wheel no longer scrolls pages within the BBC website. www.bbc.co.uk

It was working fine, Firefox updated then it stopped scrolling.

• Unrelated* request username and password reminder fails to send email. Had to create another account.

Is the latest Java 7 update 17 safe to enable now? I noticed after updating, it was still disabled, but no longer blocked in red by Firefox. My assumption is that it's safe, since not "in the red" currently. However, I'd like to be sure before I re-enable it. Thanks!

Currently loving Firefox 19.0 on WinXP SP3

hello

i would like to disable download history only, i tried the "clear history when firefox exits" option checking the download history only, but it didn't work. the download window is clear, but everything is there in the download history. is there a way to disable download history only, leaving the others intact?

thanks rgds jp

Mozilla home page ---> search bar ---> goes to Yahoo search engine.

I have searched & looked up other user's problems with this:

https://support.mozilla.org/en-US/questions/933375?esab=a&as=aaq

I have tried all of the steps (about: conifg, renaming/deleting spigot file, reset)

And nothing works.

I'm running Win xp. Please help me.

One hour ago I was happily watching youtube videos under Linux using Firefox 20.0 and flash 11.2. I just updated firefox and it is now blocking my flash and prompting me to update. The problem is I can't update because 11.2 is the LAST flash plugin for firefox, there won't be any other version.

Is there a way to prevent firefox from disabling my plugin?

My desktop is running Windows 8, which recently crashed. Since then, every time I start up, Firefox 17.1 (which is in the startuo folder) does not load, but brings up an error window saying (Couldn't load XPCOM). Dismissing the window then allows me to start Firefox myself. I have uninstalled Firefox (but not the personal stuff), downloaded a new copy of Firefox 17.1 and re-installed.... same thing happens.

Just to clarify ..... this only happens once, following the initial boot up of the desktop. I dismiss the error window and all is well after that.

Any bright ideas please?

What is XPCOM referring to? A missing dll file? can I find this file elsewhere and move it to the correct location?

Many regards.

I keep getting an error message saying "It looks like you have a flash blocker browser settings or extension. Please enable flash to hear sound" error message come up when I try to play music in Soundcloud. I have just installed Firefox on my laptop and upgraded to the latest Flash player. I then tried down grading to Flash 10.3 but this didn't help. I have been watching programs in iplayer and had no problems there. Please help!

As of late, my Firefox browser has been freezing my entire computer. It keeps saying that it is "not responding", my mouse turns into that blue circular loading screen, I can't exit anything, I can't even open task manager, I have to take the battery out just for my computer to turn off.

I scanned everything with Norton; didn't detect anything. I even did the Norton Power Eraser, still nothing. I set Firefox to run the program as an administrator and I thought it was fixed but it wasn't.

I even update my plug-ins and for some reason, your website keeps telling me I need to update the same ones, so I can't even rely on that.

I noticed that it does happen when I'm on a Youtube page. Like when I've paused a video.

It opens fast, it browses fast, it goes to certain websites fast. It's this annoyance that has really bothered me and has considered me switching to Google Chrome.

If you don't want me to, then tell me how to fix this issue.

Summary:

Firefox is using too much space on my Android phone and this is causing problems on my phone such as "Low on space" errors. Android applications are unable to receive security updates due to Firefox's high space utilization, which is a security problem.

Why does Firefox use so much space and how can I prevent or resolve this problem?

Details:

I am running Firefox 18.0 on Android 2.3.4. I moved Firefox to my 8GB SD Card. This problem happens in Firefox 19 & Firefox 20 as well.

Firefox is using a huge amount of space. It is the largest application on my phone by a long shot. It seems that Firefox will grow without bounds until it triggers a "Low on space" warning on the Android device. When this "Low on space" warning is reached, Firefox becomes unstable, and I am unable to install other Android applications. Often applications are unable to update themselves due to Firefox's high space utilization, and cannot receive security updates which is a security problem.

Please see the following screenshot which shows that Firefox is using about 30MB worth of space, and is about twice as large as the next largest App, Google Maps.

https://www.dropbox.com/sh/7di3oh1p98bh68v/AoxNuqMKd4/2013.01.20-16.17.40.jpeg

If I go to "Settings: Applications: Storage Use: Firefox", Android tells me that Firefox is using the following amount of space:

   Storage:
   Total: 29.60Mb
   Application: 1.85MB
   Data: 27.76MB

   Cache: 0.00B

When Firefox is freshly installed, the "Total:" use is closer to 3MB. But within a few days, this number grows to 30MB.

Why does Firefox use so much space and how can I prevent or resolve this problem?

Running auto updated Firefox 17.0.1 on Windows 7. I used to be able to stream Netflix just fine until late in the evening, 11/30/2012. I tried to stream a movie and Netflix showed a window saying it couldn't due to a problem using Silverlight, code 2103. Netflix suggested I remove and reload Silverlight. I did, twice. I also updated Firefox yesterday, just in case. Still, no joy. I can stream Netflix just fine with Internet Explorer. What gives?

Da ich der englischen Sprache nicht gerade sehr mächtig bin und bis Firefox 18.0.0 stets alle Tabs, Befehle, Dropdowns u.a. auf Deutsch vorhanden waren, ist dies sehr ärgerlich. Ich dachte zunächst, dass es sich nur um einen Fehler dieses speziellen Updates handeln würde, doch mit dem neuesten Update 19.0.0 hat sich an den englischsprachigen Einstellungen nichts geändert.

Wie also kann ich Firefox wieder auf Deutsch umstellen, ohne es komplett neu installieren zu müssen??

I just got notice this morning about this new version of Firefox but I'm hesitant to install until I know that my Norton toolbar will work. Can you provide some information? Thanks!

Ever since my Hotmail account was upgraded to Outlook, the file attachment button doesn't work. The arrow doesn't even turn into a hand - it's as if Firefox doesn't even see it. It works fine in IE, but I prefer to use Firefox. I have seen various people offering solutions such as getting the latest version of Silverlight or disabling it, removing Adblocker and installing Webmail Adblocker instead. I have tried all these options and nothing works.

Surely this is an issue with Firefox that needs to be resolved. Until then I would like a work around solution.

Everytime I start firefox on my Mac after I installed the latest update, each session starts with a problem-window stating: Excuses voor het ongemak. Firefox ondervindt problemen bij het herstellen van uw vensters en tabbladen. dit wordt meestal veroorzaakt door een onlangs geopende pagina.

The pages that I used are different pages everytime. I am using Firefox for about 6 years already, never had problems...

I have tried evertything: re-installing, check plugins, cool-start, close tabs, change opening preference website, erase cookies and history etc etc. Hours and hours...but the problem is repeating and it is annoying.

Will there be a new release with bugfixes?

Every time i try and get on to a bbc website i get redirected to hola even with links from webpages. I also had an rss link from the bbc news on the site bar in firefox this also takes me to hola, how do i stop this ?