Support Forum

Yesterday I noticed that my mouse wheel no longer scrolls from anywhere on a web page. On some pages it works well but not on others. It's almost as if it hits a blind spot and will no longer scroll. If I move the pointer onto the scroll bar, or near the margin, it usually works there. If I move to a different web page it may work differently. It seems as if the formatting of the page determines whether or not it will scroll. It was not like this two days ago. It's frustrating when you move the wheel and expect the page to scroll and it doesn't. If I restart FF in safe mode the mouse wheel scrolls properly.

This refers to the Plugins section and the updating option. In two previous versions of Firefox the plugins check tells me I need to update to a specific version of Adobe Reader, despite the fact I have laready done so. Does this mean Firefox is vulnerable, or Reader? Is it a problem or just a software glitch. Bearing in mind the complexity of Reader (which I need for work related reasons) I hope this doesn't indicate a serious issue rather than a transient one.

Ever since I updated to firefox 20.0 I've been having a problem with firefox. Every time I start up firefox I get a message saying that this is so embarrassing for trying but failing to restore my previous session and it gives me the option to either close the page and go to the welcome screen, or to restore my previous session. My preferences has the show my home page selected, and every time that I close out of firefox, I close the page by hitting the red x, and then I highlight either the firefox icon or the firefox tab at the top of my screen and select quit. I reset firefox twice and that didn't work either.

I get ugly and sometimes unreadable text. Images have the same kind or error, the anomaly seems like loss of vertical detail in web pages, but it's clearly not just that. http://img10.imageshack.us/img10/2066/mozillafirefoxbuild2013.jpg http://img692.imageshack.us/img692/6729/picasa3912013125242bmp.jpg To me, the issue seems to be with ClearType or more accurately, how Firefox deals with it, as no other program has this kind of problems. These are not related to my persona. I have no issues with text in menus or the program windows, but they do render a bit darker than in other programs.

Recently there had been problems with Yahoo Mail and java, I updated but still unable to use it. The strange thing is that I have a PC (XP) whre it will not work and a laptop (win 7 ) where it does work. Both computers have the latest update of Java and both have the most current version of FF. Anyone have any ideas why one works and the other does not. Maybe it is not java, but I can't think of anything else. Open to suggestions. Thanks

I am running the latest version of Firefox (17.0.1)

I have a number of add-ons all of which are disabled and which I would like to remove. Unfortunately there is no remove button.

I have read the FAQs and community help which tells me that if there is no remove button then the add-ons are there through being added globally by other software. However on of the add-ons that I want to remove is Google Toolbar for Firefox - how could that have been added by another application?

Any suggestions gratefull received.

hello

i would like to disable download history only, i tried the "clear history when firefox exits" option checking the download history only, but it didn't work. the download window is clear, but everything is there in the download history. is there a way to disable download history only, leaving the others intact?

thanks rgds jp

Ever since I upgraded to v20 of Firefox a problem has occurred where I will close Firefox properly (close browser and then quit application as I am on a Mac) but when I open it again I will get a message. This message is "Oh this is embarrassing..." and try to get me to reopen my tabs I had before. This will also happen if I have just one tab open and then close it. I was wondering if there is a way to fix it!

Hello, I have Firefox sync on several devices and they all tell me that Firefox Sync does not work because of server maintenance. But the Status page says the servers are up. From the log files I can see that it is just bookmark synching that fails, tabs, history etc... work fine. Here is an extract from my log:

http://pastebin.com/fVn2fZEw

I already tried reseting my profile (well, making a new one), nothing works.

Hi everyone.

This morning, my Roboform toolbar has vanished! I'm really stuck without it too!!

Having checked these, I'm running Firefox 20.0.1, Roboform 7.8.8.5 and Roboform toolbar for Firefox 7.8.6.5

Help!!

when i start up firefox it loads as normal. I have the main web search bar (top left) and the google search bar (top right) then there is also the mozilla logo and third search bar just below it in the centre of the screen. This was my main bar as i liked the feature of left clicking in it and it instantly displaying my last searches and choosing from them what i wanted to do. Now it has just stopped working, it has none of my last searches stored and whatever i type in it doesn't matter anyway as it just doesn't do anything, it is totally non responsive. help please?

Hi,

I'm securely connected to my (self-hosted) webmail. https://webmail.whatever.com I've tried to access the SpamAssassin Configuration option within it but I get the following.

You have asked Firefox to connect securely to mailboxes.whatever.com, but we can't confirm that your connection is secure. mailboxes.whatever.com uses an invalid security certificate. The certificate is only valid for the following names:

 *.dreamhost.com , dreamhost.com  

(Error code: ssl_error_bad_cert_domain)

I understand why I'm getting the message, but how do I add an exception when the option to do so is not showing as it usually does? I can try and use the non-secure URL for my webmail, but I'd rather not and I might get the same results anyway.

The following does a (very) good job of explaining things, but solutions are not provided for all of the issues/messages. Perhaps that can be changed when we figure this out. http://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

I have a number of documents I want to embed in webpages for easy access. These are PDFs generated with pdftex locally under MikTeX. They use Adobe Minion Pro font. They render flawlessly in Adobe Reader, Sumatra, PDFXchange, and in Chrome (with its built-in viewer). They are also fine in APV PDF Viewer (MuPDF library) and PDF to GO (Documents to Go) on Android . . . you get the idea. But in Firefox they render interspersed with random characters. Example pdf and screen captures available (I don't see a way to post them).

In the meantime I've replaced the PDF.js with the Adobe Plug-in which fixes the issue for me. I'm concerned about others who may visit the site with Firefox as the default setting leaves these documents all but unreadable. Must I alter them to use a different font in order to preserve compatibility with pdf.js? Minion is widely distributed and well regarded (and not cheap) it would require significant adjustment to the formatting as well . . . Please advise.

I've been using the DjVu plugin for years, without issue. It worked fine yesterday. As of this morning, it has vanished from Firefox.

Multiple downloads, installs, uninstalls, restarts and reboots later, and I still have no DjVu in Firefox 21.

It works in IE 10, so it is installed on my Windows 7 64bit system. I don't want to use IE 10 to view the old newspapers that are a primary part of my research. The only way to view them is with DjVu.

Why - what is wrong - where is it? Can't even find the plugin to add from the add-ons page.

Please - someone point me to a fix.

For ore then a week now my sync is not working at all. I use sync to on 2 different PCs and a android phone. Sync is not working on any those devices. i tried resting, removing sync and even uninstalling and then reinstalling firefox with preferences removed. I keep getting the same error: "Syncs encounter an error while syncing: Firefox sync server maintenance is underway, syncing will resume automatically. Sync will automatically retry this action.". Your server status shows that your service is working fine for most users, what does that even means? are having an regional problems? (I'm from Pakistan).

Firefox 18.0

I have some bookmarks pinned to the taskbar. They show the URL of the link, not the name of the bookmark. For example; in my bookmarks dropdown menu I have a bookmark named 'hotmail', but when I pin it to the Firefox icon in the task bar it shows up as https://login.live.com.....

How do I rename it or get it to show the same name as in the dropdown menu?