Support Forum

We are using a software application that has Firefox as the default browser. We are using scanners and the Firefox settings have to be changed every time we scan a document. How do you manage the settings or change the default settings in Firefox, they are taking precedent over the scanner default settings.

I bring up Firefox after it crashes, which happens quite often, and all the tabs and windows I was working on are lost, even though I had the options set to "save my windows and tabs from last time." The tabs that are brought up seem to be the same ones I had opened when I first selected that options setting. So the session manager does not keep up-to-date, just kind of randomly selects a session from some time in the past and always brings up that exact session, regardless of where I actually was before my crash (or if I have to kill the Firefox process because Firefox froze).

By the way, some time ago Firefox had the option to, when reloading Firefox after a crash, to choose which tabs to bring up after a crash, in case certain ones were creating the problem, so we could remove those tabs before reloading. What happened to that feature?

Hi,

I am currently facing a problem with a Chat program using jsp (Java Server Pages) where the chat console works perfect except for one little thing. The chat window does not automatically scroll down to the last reply in the chat window.

the code used to scroll down to the last items (based on Netscape) is the following:

if (navigator.appName.indexOf("Netscape") != -1) {
  isOther = (navigator.appVersion.substring(0,1) == "3");
  isNS4 = (navigator.appVersion.substring(0,1) == "4");
  isNS6 = (navigator.appVersion.substring(0,1) == "5");
} else if (navigator.appName.indexOf("Microsoft Internet Explorer") != -1) {
  isIE = true;
} else if (navigator.appName.indexOf("Opera") != -1) {
  isOpera = true;
} else {
  isOther = true;
}
if (navigator.platform.indexOf("Mac") != -1)
    isMac = true;
if (isOther)
    alert("Sorry but you will have to upgrade your browser to NS4+ or IE4+ for this to work properly.");
function setScrollProperties() {
    if (isMac) {
        scrollStart = 0;
        scrollEnd =  answerFrame.document.height - scrollStart;
    } else {
        scrollStart = 0;
        scrollEnd =  answerFrame.document.height - scrollStart;
    }
}
function doScroll() {
    documentYposition += scrollAmount;
    window.scrollTo(0,documentYposition);
    if (documentYposition < scrollEnd) {
        setTimeout('doScroll()',slowScrollInterval);
    }else if (moreScrolling){
        moreScrolling = false;
        scrolling = false;
        startScroll();
    }else{
        scrolling = false;
    }

I cannot see what goes wrong in here and the manufacturer does not know how to fix this either. Irritatingly this scrolling function is working normally in IE, Chrome and some other browsers.

I sure hope you can help me, as this is a very irritating problem that needs to be solved.

Best regards, Corné Snoek

I have FF 19.0.2 (FF 18.x had problems too), I log into Gmail, try to Compose an email, and the attachment (regardless of type or size) won't attach. Gmail gives me an error of "Retry, Remove, Help"

I have the most version of Flash, a few weeks ago with FF18.x everything was working fine, with FF18.x the above problem started. Safe Mode with FF doesn't fix it, in creating a new profile FF was updated to 19.x, that didn't fix it. When Win7 Pro loads normally, I turned off my antivirus software (Kaspersky), and my antimaleware software, cleared all my cache in FF, nothing worked.

Attachments work with IE v8.0 without a problem. Attachments also work on my WinXP Pro (old computer) with older version FF. On my netbook, which has an OEM version of Win7 and FF 10.0, attachments do work.

IF I start Win7 in Safe Mode, then the attachment works. So something in windows is causing the problem. I have not updated Win7 Pro in months, so it's nothing I recently changed, because nothing has changed w/the OS.

I'm at a loss as to what to trouble shoot at this point.

This will mean I will remove firefox from my pc. other people also have the same problem.I need to have more control and let me override the standards and go to the webpage if I deem it acceptable.

I am sharing a 3D application for family trees that require shared users to install one of the mentioned plug ins. I will be sharing on a website. I expect most invitees will be using Windows but also would like Mac users to have access. The developing company has not been extremely helpful in answering my question.

I have downloaded latest versions of Flash Player, Firefox and have a new Toshiba computer. Games on king.com play okay on Google Chrome, but not on Firefox with frequent "freezing", crashing and overplay.

When I click on a magnet link, the Launch Application dialog/window appears, but when I click OK, it's as if its not there at all, as if I clicked outside the dialog so it goes in the background, requiring me to switch to that dialog again and only then does it respond to the click (OK or Cancel, whichever). This is on Firefox 19/Windows 7 x64, didnt use to happen before.

Automate login process of our specific sites in firefox :

 There are two modes available in firefox : 
(1) simple(General) Mode : In this mode firefox will open as normal.
(2) Automate mode : which is password protected and verify password online/offline 
                             - In this mode we can set our specific sites URL with username and password and firefox 
                               will automatically login to desired site which we select from the list.
                             - This functionality will help a lot to developer as well as frequently users on different
                               applications. 
                             - These can be done same as web Test automation (for ex. Selenium webdriver api).

Thanks, Rajni Ghodasara.

Hi, I am trying to implement logout functionality for Basic authentication for our internal application with the below script.

 function clearCache(){
  var ua= window.navigator.userAgent;
  if(ua.indexOf("MSIE") > 0){
  document.execCommand("ClearAuthenticationCache");
  return true;
  }else{
  $.ajax({
    url: '<%=request.getContextPath()%>/pages/PeleLogout.jsp',
    username: ' ',
    password: ' ',
    statusCode: { 401: function() { //alert('Logged Out') 
    } 
    }
    });
    return true;
  }
  }

This function is working properly when deployed in my local tomcat server, but it is not working after deploying in WebSphere6.1 server..

When Access Protection is enabled under the category "Common Standard Protection", Rule: Prevent common programs from running files from the Temp Directory is enabled. the updates fail.

This rule provides some protection against possible malware execution. However when this rule is enabled FireFox updates fail. We have set exclusions for "updater.exe" but the problem seems to be when FF restarts and the update fails. Is there anyway of finding out what is happening at that point?? as in what FF is doing? The old FF closes and it seems to spawn a fresh "firefox.exe". But the OLD version is still current.

I would like to know if this update process can be identified and with the possibility of excluding what is being blocked so keep the extra security that this rule gives.

When the rule is disabled, FF updates without issue.

Hi, I am experiencing an issue with Firefox when in edit mode using the open source VLE moodle. When I try to move items on the page it no longer works. To cut a long sorry story short I finally traced this to a firefox upgrade in mid January. The issue first appeared in firefox around mid January, then Palemoon which I also have installed presumably when the same upgrade worked reached Palemoon. If I try this on another browser such as IE or Chrome there is no problem. Through a bit of investigation and a post on the moodle forum I found that the issue could be fixed by turning off the touchscreen service 'tablet pc input service' in services.

I like Firefox, and the ethos behind and would like to keep using it, but at the same time don’t want to have to go into services and disable my touchscreen every time I want to edit in moodle. Is there anything that I can change in firefox settings to fix this or is it a bug that needs to be fixed?

Thanks in advance.

Touchpad scroll does not work in drop down menus. When I try, the menu just closes. This feature works perfectly fine in Internet Explorer 9. I have tried several different drivers from Synaptics with no difference.