Support Forum

This problem occurs on two different (one 32 bit, one 64 bit) machines running Firefox 19.0.2 under Windows 8 Pro. Firefox is the default browser on both machines. Firefox is set to open URL's in a new tab. I have disabled all extensions and add-ins and the problem persists.

[EDIT: Have now upgraded 64bit machine to Firefox 20.0.1 with no change in symptoms.]

ONLY IF Firefox IS CURRENTLY RUNNING, clicking on a URL shortcut will sometimes fail to open the URL in Firefox (or any other browser, for that matter). If Firefox is exited, then clicking on the same shortcut will always launch a new instance of Firefox and open the URL. This problem is intermittent -- about 10% to 20% of the time -- at other times clicking on the same shortcut will cause Firefox to open the URL as expected. However, once a running Firefox instance has ignored a click on the shortcut, no matter how many times the shortcut is clicked, Firefox will not respond until that instance of Firefox is exited.

I bring up Firefox after it crashes, which happens quite often, and all the tabs and windows I was working on are lost, even though I had the options set to "save my windows and tabs from last time." The tabs that are brought up seem to be the same ones I had opened when I first selected that options setting. So the session manager does not keep up-to-date, just kind of randomly selects a session from some time in the past and always brings up that exact session, regardless of where I actually was before my crash (or if I have to kill the Firefox process because Firefox froze).

By the way, some time ago Firefox had the option to, when reloading Firefox after a crash, to choose which tabs to bring up after a crash, in case certain ones were creating the problem, so we could remove those tabs before reloading. What happened to that feature?

Hi,

I am currently facing a problem with a Chat program using jsp (Java Server Pages) where the chat console works perfect except for one little thing. The chat window does not automatically scroll down to the last reply in the chat window.

the code used to scroll down to the last items (based on Netscape) is the following:

if (navigator.appName.indexOf("Netscape") != -1) {
  isOther = (navigator.appVersion.substring(0,1) == "3");
  isNS4 = (navigator.appVersion.substring(0,1) == "4");
  isNS6 = (navigator.appVersion.substring(0,1) == "5");
} else if (navigator.appName.indexOf("Microsoft Internet Explorer") != -1) {
  isIE = true;
} else if (navigator.appName.indexOf("Opera") != -1) {
  isOpera = true;
} else {
  isOther = true;
}
if (navigator.platform.indexOf("Mac") != -1)
    isMac = true;
if (isOther)
    alert("Sorry but you will have to upgrade your browser to NS4+ or IE4+ for this to work properly.");
function setScrollProperties() {
    if (isMac) {
        scrollStart = 0;
        scrollEnd =  answerFrame.document.height - scrollStart;
    } else {
        scrollStart = 0;
        scrollEnd =  answerFrame.document.height - scrollStart;
    }
}
function doScroll() {
    documentYposition += scrollAmount;
    window.scrollTo(0,documentYposition);
    if (documentYposition < scrollEnd) {
        setTimeout('doScroll()',slowScrollInterval);
    }else if (moreScrolling){
        moreScrolling = false;
        scrolling = false;
        startScroll();
    }else{
        scrolling = false;
    }

I cannot see what goes wrong in here and the manufacturer does not know how to fix this either. Irritatingly this scrolling function is working normally in IE, Chrome and some other browsers.

I sure hope you can help me, as this is a very irritating problem that needs to be solved.

Best regards, Corné Snoek

I have FF 19.0.2 (FF 18.x had problems too), I log into Gmail, try to Compose an email, and the attachment (regardless of type or size) won't attach. Gmail gives me an error of "Retry, Remove, Help"

I have the most version of Flash, a few weeks ago with FF18.x everything was working fine, with FF18.x the above problem started. Safe Mode with FF doesn't fix it, in creating a new profile FF was updated to 19.x, that didn't fix it. When Win7 Pro loads normally, I turned off my antivirus software (Kaspersky), and my antimaleware software, cleared all my cache in FF, nothing worked.

Attachments work with IE v8.0 without a problem. Attachments also work on my WinXP Pro (old computer) with older version FF. On my netbook, which has an OEM version of Win7 and FF 10.0, attachments do work.

IF I start Win7 in Safe Mode, then the attachment works. So something in windows is causing the problem. I have not updated Win7 Pro in months, so it's nothing I recently changed, because nothing has changed w/the OS.

I'm at a loss as to what to trouble shoot at this point.

This will mean I will remove firefox from my pc. other people also have the same problem.I need to have more control and let me override the standards and go to the webpage if I deem it acceptable.

I am sharing a 3D application for family trees that require shared users to install one of the mentioned plug ins. I will be sharing on a website. I expect most invitees will be using Windows but also would like Mac users to have access. The developing company has not been extremely helpful in answering my question.

I have downloaded latest versions of Flash Player, Firefox and have a new Toshiba computer. Games on king.com play okay on Google Chrome, but not on Firefox with frequent "freezing", crashing and overplay.

I have a problem with QuickTime plug-in 7.7.1 for Firefox on Mac OS 10.7.5. I am unable to drag the playhead to some arbitrary point in the middle of a quicktime video. The plugin prevents the playhead from moving to any point beyond the prefix of the video that has been downloaded until then.

I have no problem dragging the playhead to any point on Safari or on an iphone.

If I disable the plug-in opting instead to start QuickTime in a separate window, Firefox either (1) downloads the entire video before invoking QuickTime, or (2) starts the QuickTime video playback right away but, if the playhead is dragged to the middle of the video, the video/audio freezes but the timer continues to tick away. Whether 1 or 2 happens seems to be somewhat non-deterministic.