Support Forum

Since today, Firefox starts automatically as a silent process consuming 30% of my cpu time and some 7 MB of memory usage. This happens on startup or while no visible Firefox is running. Killing the process causes the Firefox to restart, again silently, within a few seconds.

Opening a Firefox window for web browsing causes another Firefox process to start (parallel to the other one).

A file system search (search companion) for firefox.exe gives the following result: firefox.exe.hdmp firefox.exe.mdmp firefox.exe.hdmp firefox.exe.mdmp firefox.exe.hdmp firefox.exe.mdmp firefox.exe.hdmp firefox.exe.mdmp firefox.exe.hdmp firefox.exe.mdmp FIREFOX.EXE-28641590.pf firefox.exe

I recently installed a program GrooveDown v0.89 (just in case that would be useful information)

Every time when I start Firefox (FF) I receive a message about opening an application/octet-stream. Asking whether I want to open it or save it. If I don't respond (which is what I do) a few moment later I receive a message about not being able te save a file. If I respond to this with [OK] both messages disapear and I can go on using FF. Screendumps of these messages can be seen here: https://dl.dropboxusercontent.com/u/2395780/ifr.jpg

These messages don't limit FF. Or make it impossible to work with FF. They are just annoying. How can I prevent these messages from still appearing?

Thank you so much for your assistance Kind regards....

when the android phone is turned off, and then back on again, any desk top icon or bookmark of an web page with a manifest will not work when in airplane mode. You must at least make an attempt to turn on wifi, even an unsuccessful attempt to find a wifi connection will do. Then when you use the book mark or the desktop icon, it will work. I have a series of phones which only have internect connection - no phone company tower connection SAMSUNG-SGH-1997 firmware version 2.2.1 kernel verions 2.6.32.9 FROYO.UCKH1. Contact wih android support only got suggestion to use the google chrome browser, which incidentally does not work on 2.2.1

Print-outs using Firefox done on my Brother printer model MFC-J825DW come out with text missing and with margins way off and with articles beginning at the bottom of the page. When try printing out the same article with other web browsers, there are no lay-out problems, but the printer prints much lighter. How can I change the settings on Firefox so that these issues go away?

EDIT: I have solved this problem on my end. It turns out that my mouse manufacturer had a 'helper' program that was screwing up the horizontal-tilt support. Quitting it solved the problem. To others having the same problem, I suggest checking your own mouse's helper utilities.

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I am given to understand that previous versions of Firefox supported horizontal scrolling when used with a scrollwheel mouse that supported tilt messages. However, I've been unable to get it to work on Firefox 20.0.1. I've tried disabling smooth scrolling, hardware acceleration, restarting in safe mode, but it doesn't seem to make a difference.

(The troubleshooting information below represents the usual configuration of my browser, without disabling any extensions.)

On the other hand, other applications seem to handle mousewheel tilts just fine; I've tried it with applications as simple as Notepad on Windows and they scroll horizontally in response to mousewheel tilts. I'm stumped; did Mozilla remove tilt support in later versions of Firefox?

I am having a problem with a xul drag and drop function designed for selenium rc and selenium IDE. It works in Firefox 10 ESR but does not work in Firefox 17 ESR.

the code used for the draganddrop function is added below:

Selenium.prototype.doXulDragAndDropToObject = function(locatorStartElement, locatorEndElement) { var startElement = this.page().findElement(locatorStartElement); if (startElement.wrappedJSObject) {

   startElement = startElement.wrappedJSObject;

}

var endElement = this.page().findElement(locatorEndElement); if (endElement.wrappedJSObject) {

   endElement = endElement.wrappedJSObject;

}

var dropValue;

var startTreerow = getAncestorsByTagName(startElement, 'treerow')[0]; var treeCells = startTreerow.children; for(var i=0; i<treeCells.length; i++) {

   var val = treeCells[i].getAttribute('value');
   if(val) {
       dropValue = JSON.parse(val);
   }

}

if(dropValue) {

   endElement.drop(dropValue);

} }

The is the error message I received when the draganddrop fails in FireFox 17 ESR:

[error] Unexpected Exception: message -> An attempt was made to use an object that is not, or is no longer, usable, code -> 11, INDEX_SIZE_ERR -> 1, DOMSTRING_SIZE_ERR -> 2, HIERARCHY_REQUEST_ERR -> 3, WRONG_DOCUMENT_ERR -> 4, INVALID_CHARACTER_ERR -> 5, NO_DATA_ALLOWED_ERR -> 6, NO_MODIFICATION_ALLOWED_ERR -> 7, NOT_FOUND_ERR -> 8, NOT_SUPPORTED_ERR -> 9, INUSE_ATTRIBUTE_ERR -> 10, INVALID_STATE_ERR -> 11, SYNTAX_ERR -> 12, INVALID_MODIFICATION_ERR -> 13, NAMESPACE_ERR -> 14, INVALID_ACCESS_ERR -> 15, VALIDATION_ERR -> 16, TYPE_MISMATCH_ERR -> 17, SECURITY_ERR -> 18, NETWORK_ERR -> 19, ABORT_ERR -> 20, URL_MISMATCH_ERR -> 21, QUOTA_EXCEEDED_ERR -> 22, TIMEOUT_ERR -> 23, INVALID_NODE_TYPE_ERR -> 24, DATA_CLONE_ERR -> 25, result -> 2152923147, name -> InvalidStateError, filename -> chrome://selenium-ide/content/selenium-core/scripts/htmlutils.js, lineNumber -> 1183, columnNumber -> 0, location -> JS frame :: chrome://selenium-ide/content/selenium-core/scripts/htmlutils.js :: :: line 1183, inner -> null, data -> null

firefox selenium-rc selenium-ide

This problem occurs on two different (one 32 bit, one 64 bit) machines running Firefox 19.0.2 under Windows 8 Pro. Firefox is the default browser on both machines. Firefox is set to open URL's in a new tab. I have disabled all extensions and add-ins and the problem persists.

[EDIT: Have now upgraded 64bit machine to Firefox 20.0.1 with no change in symptoms.]

ONLY IF Firefox IS CURRENTLY RUNNING, clicking on a URL shortcut will sometimes fail to open the URL in Firefox (or any other browser, for that matter). If Firefox is exited, then clicking on the same shortcut will always launch a new instance of Firefox and open the URL. This problem is intermittent -- about 10% to 20% of the time -- at other times clicking on the same shortcut will cause Firefox to open the URL as expected. However, once a running Firefox instance has ignored a click on the shortcut, no matter how many times the shortcut is clicked, Firefox will not respond until that instance of Firefox is exited.

We are using a software application that has Firefox as the default browser. We are using scanners and the Firefox settings have to be changed every time we scan a document. How do you manage the settings or change the default settings in Firefox, they are taking precedent over the scanner default settings.

We are using Calendar OpenFaces control See the widgets http://openfaces.org/demo/datechooser/DateChooser.jsf

We are using jsf 1.2 So with FireFox 20.0 all our data chooser widgets are not responding Its OK with Firefox 19 Everything is OK in Chrome borwser

Ladies and Gents,

We are running 32 bit Windows 7 Enterprise. I have a user that is trying to access a database through Mozilla Firefox. When he is prompted to enter his smart card/PIN he recieves the error:

"The page you are attempting to access requires your browser to have a Secure Sockets Layer (SSL) client certificate that the Web server recognizes"

I have checked to make sure that SSL 3.0 is enabled and that the smart card is loaded under security devices.

I have tried exporting his certificated from IE9 (Which works fine with the database) and importing them into Firefox, no success.

The reason the user is trying to access through Firefox is for a more friendly user interface that the site only provides to Firefox.

I upgraded to Mountain Lion (10.8.3). Firefox 20 now floods my system log with CGContextSaveGState and CGContextTranslateCTM errors. And when I say floods, I mean floods! I'm getting three messages every second. It does not matter what website I got to. I can open even a local file and it does this.

The performance of FF and my overall system is somewhat degraded. However, I cannot use FF as long as it floods my logs.

I bring up Firefox after it crashes, which happens quite often, and all the tabs and windows I was working on are lost, even though I had the options set to "save my windows and tabs from last time." The tabs that are brought up seem to be the same ones I had opened when I first selected that options setting. So the session manager does not keep up-to-date, just kind of randomly selects a session from some time in the past and always brings up that exact session, regardless of where I actually was before my crash (or if I have to kill the Firefox process because Firefox froze).

By the way, some time ago Firefox had the option to, when reloading Firefox after a crash, to choose which tabs to bring up after a crash, in case certain ones were creating the problem, so we could remove those tabs before reloading. What happened to that feature?

Hi,

I am currently facing a problem with a Chat program using jsp (Java Server Pages) where the chat console works perfect except for one little thing. The chat window does not automatically scroll down to the last reply in the chat window.

the code used to scroll down to the last items (based on Netscape) is the following:

if (navigator.appName.indexOf("Netscape") != -1) {
  isOther = (navigator.appVersion.substring(0,1) == "3");
  isNS4 = (navigator.appVersion.substring(0,1) == "4");
  isNS6 = (navigator.appVersion.substring(0,1) == "5");
} else if (navigator.appName.indexOf("Microsoft Internet Explorer") != -1) {
  isIE = true;
} else if (navigator.appName.indexOf("Opera") != -1) {
  isOpera = true;
} else {
  isOther = true;
}
if (navigator.platform.indexOf("Mac") != -1)
    isMac = true;
if (isOther)
    alert("Sorry but you will have to upgrade your browser to NS4+ or IE4+ for this to work properly.");
function setScrollProperties() {
    if (isMac) {
        scrollStart = 0;
        scrollEnd =  answerFrame.document.height - scrollStart;
    } else {
        scrollStart = 0;
        scrollEnd =  answerFrame.document.height - scrollStart;
    }
}
function doScroll() {
    documentYposition += scrollAmount;
    window.scrollTo(0,documentYposition);
    if (documentYposition < scrollEnd) {
        setTimeout('doScroll()',slowScrollInterval);
    }else if (moreScrolling){
        moreScrolling = false;
        scrolling = false;
        startScroll();
    }else{
        scrolling = false;
    }

I cannot see what goes wrong in here and the manufacturer does not know how to fix this either. Irritatingly this scrolling function is working normally in IE, Chrome and some other browsers.

I sure hope you can help me, as this is a very irritating problem that needs to be solved.

Best regards, Corné Snoek

I have FF 19.0.2 (FF 18.x had problems too), I log into Gmail, try to Compose an email, and the attachment (regardless of type or size) won't attach. Gmail gives me an error of "Retry, Remove, Help"

I have the most version of Flash, a few weeks ago with FF18.x everything was working fine, with FF18.x the above problem started. Safe Mode with FF doesn't fix it, in creating a new profile FF was updated to 19.x, that didn't fix it. When Win7 Pro loads normally, I turned off my antivirus software (Kaspersky), and my antimaleware software, cleared all my cache in FF, nothing worked.

Attachments work with IE v8.0 without a problem. Attachments also work on my WinXP Pro (old computer) with older version FF. On my netbook, which has an OEM version of Win7 and FF 10.0, attachments do work.

IF I start Win7 in Safe Mode, then the attachment works. So something in windows is causing the problem. I have not updated Win7 Pro in months, so it's nothing I recently changed, because nothing has changed w/the OS.

I'm at a loss as to what to trouble shoot at this point.

This will mean I will remove firefox from my pc. other people also have the same problem.I need to have more control and let me override the standards and go to the webpage if I deem it acceptable.