Support Forum

I belong to a membership site that is coaching me on e-mail marketing. I want to cut and paste different bits of information and ad links etc. to emails that I am sending out through the site. For some reason, Firefox will not allow me to cut and paste when I am in this particular site?? I can cut and paste in Microsoft Word and other programs with no problem. But when I'm on this particular site it's no deal. This is very frustrating. What can I do to resolve the problem.

The text formatting toolbar in Yahoo mail has disappeared in Firefox19&20 on OS. Also hyperlinks are not working. All seems to be OK on Windows Firefox as well as in Safari!! I am running Windows7 on Parallels on the same Mac so this is really confusing. Getting tired of going to Safari for e-mail writing. Wife has same set-up and all is well !! I have tried safe mode and have tried resetting .

I have even updated to 20 and the problem persists!  HELP!!

I upgraded to Mountain Lion (10.8.3). Firefox 20 now floods my system log with CGContextSaveGState and CGContextTranslateCTM errors. And when I say floods, I mean floods! I'm getting three messages every second. It does not matter what website I got to. I can open even a local file and it does this.

The performance of FF and my overall system is somewhat degraded. However, I cannot use FF as long as it floods my logs.

Hi,

I am currently facing a problem with a Chat program using jsp (Java Server Pages) where the chat console works perfect except for one little thing. The chat window does not automatically scroll down to the last reply in the chat window.

the code used to scroll down to the last items (based on Netscape) is the following:

if (navigator.appName.indexOf("Netscape") != -1) {
  isOther = (navigator.appVersion.substring(0,1) == "3");
  isNS4 = (navigator.appVersion.substring(0,1) == "4");
  isNS6 = (navigator.appVersion.substring(0,1) == "5");
} else if (navigator.appName.indexOf("Microsoft Internet Explorer") != -1) {
  isIE = true;
} else if (navigator.appName.indexOf("Opera") != -1) {
  isOpera = true;
} else {
  isOther = true;
}
if (navigator.platform.indexOf("Mac") != -1)
    isMac = true;
if (isOther)
    alert("Sorry but you will have to upgrade your browser to NS4+ or IE4+ for this to work properly.");
function setScrollProperties() {
    if (isMac) {
        scrollStart = 0;
        scrollEnd =  answerFrame.document.height - scrollStart;
    } else {
        scrollStart = 0;
        scrollEnd =  answerFrame.document.height - scrollStart;
    }
}
function doScroll() {
    documentYposition += scrollAmount;
    window.scrollTo(0,documentYposition);
    if (documentYposition < scrollEnd) {
        setTimeout('doScroll()',slowScrollInterval);
    }else if (moreScrolling){
        moreScrolling = false;
        scrolling = false;
        startScroll();
    }else{
        scrolling = false;
    }

I cannot see what goes wrong in here and the manufacturer does not know how to fix this either. Irritatingly this scrolling function is working normally in IE, Chrome and some other browsers.

I sure hope you can help me, as this is a very irritating problem that needs to be solved.

Best regards, Corné Snoek

We are using Calendar OpenFaces control See the widgets http://openfaces.org/demo/datechooser/DateChooser.jsf

We are using jsf 1.2 So with FireFox 20.0 all our data chooser widgets are not responding Its OK with Firefox 19 Everything is OK in Chrome borwser

I have a problem with QuickTime plug-in 7.7.1 for Firefox on Mac OS 10.7.5. I am unable to drag the playhead to some arbitrary point in the middle of a quicktime video. The plugin prevents the playhead from moving to any point beyond the prefix of the video that has been downloaded until then.

I have no problem dragging the playhead to any point on Safari or on an iphone.

If I disable the plug-in opting instead to start QuickTime in a separate window, Firefox either (1) downloads the entire video before invoking QuickTime, or (2) starts the QuickTime video playback right away but, if the playhead is dragged to the middle of the video, the video/audio freezes but the timer continues to tick away. Whether 1 or 2 happens seems to be somewhat non-deterministic.

Print-outs using Firefox done on my Brother printer model MFC-J825DW come out with text missing and with margins way off and with articles beginning at the bottom of the page. When try printing out the same article with other web browsers, there are no lay-out problems, but the printer prints much lighter. How can I change the settings on Firefox so that these issues go away?

Automate login process of our specific sites in firefox :

 There are two modes available in firefox : 
(1) simple(General) Mode : In this mode firefox will open as normal.
(2) Automate mode : which is password protected and verify password online/offline 
                             - In this mode we can set our specific sites URL with username and password and firefox 
                               will automatically login to desired site which we select from the list.
                             - This functionality will help a lot to developer as well as frequently users on different
                               applications. 
                             - These can be done same as web Test automation (for ex. Selenium webdriver api).

Thanks, Rajni Ghodasara.

We are using a software application that has Firefox as the default browser. We are using scanners and the Firefox settings have to be changed every time we scan a document. How do you manage the settings or change the default settings in Firefox, they are taking precedent over the scanner default settings.

Please advise me as to what can be done to get back my audio/sounds on my computer. I have no sound at all. I have checked all connections of the sound speakers. They are all okay and connected. Please help me get back this audio/sound on my computer. This all happened this afternoon, 02/22/2013/ I would appreciate some kind of notice via e-mail, as I was required to give it, before I went on this question site. Thank you for your consideration and assistance in getting back my audio/sound on my computer. I have also, closed the computer down and booted it up after a short time off. I was on the computer in a normal way, as I have always done. Then all of a sudden there was no audio or sound on the computer. Thank you very much for your assistance in this matter. I remain, Robert J Kamuca

I am on Mac. Up to Firefox 18 I used this plug-on: http://code.google.com/p/firefox-mac-pdf/ I had to change though the maximum version number inside the xpi file so that it is still usable, but I have found this plugin way superior to anything else. Since Firefox 18 I cannot use it -- even though I set the max version number above 100:) When I try to install my tweaked version, Firefox just reports that it is not compatible without any further information.

Unfortunately, the new built-in viewer is not a good solution for me as it has all kind of font rendering problems, especially when it comes to printing (I am mostly reading and printing math).

Any help would be much appreciated or, sadly, I will need to forget about using Firefox. I wasted quite a few sheets of papers printing gibberish as I keep forgetting that printing just does not work from the browser.

Thanks,

 Csaba

when the android phone is turned off, and then back on again, any desk top icon or bookmark of an web page with a manifest will not work when in airplane mode. You must at least make an attempt to turn on wifi, even an unsuccessful attempt to find a wifi connection will do. Then when you use the book mark or the desktop icon, it will work. I have a series of phones which only have internect connection - no phone company tower connection SAMSUNG-SGH-1997 firmware version 2.2.1 kernel verions 2.6.32.9 FROYO.UCKH1. Contact wih android support only got suggestion to use the google chrome browser, which incidentally does not work on 2.2.1

Was experiencing numerous crashes on existing Firefox (v-18.0). Upgraded to 19.0 and still had same issues. Next performed a clean install altogether to v-19.0. So far that problem seems to have been resolved...however...

Issues now being experienced:

1. - Lost all ability to simply use the click and drag method to insert a 'live' url link and embed it into an email transmission (AOL webmail). When copying and pasting url, only link text is made available and I cannot modify hyperlink to make it behave like an actual link.

I've discovered that the only way I can even hope to retrieve a live link now is to use the "Email Link" add-on and allow it to launch in MS Outlook Express (default -- no option available for AOL), then copy and paste it from that venue into my composed AOL email. Only way to embed as a hyperlink. Once done I have to delete the created MS Outlook Express page, then can send my email transmission via AOL as I've done before. CRAZY!

2. - Also, when clicking and dragging a shortcut for an actual webpage to my desktop for a later quick launch, the shortcut icon is not recognizing it as a Firefox webpage. Rather a generic icon is presented -- and I have to manually go in to firefox.exe to retrieve icon graphic and reset it to that shortcut (if I decide to). And that's for each individual shortcut created...you have to do this separately for all you may have created on your desktop. The shortcut does work as it should, regardless, but I have never had to do this before and there is no "properties" option available to make an overall default change. Yet another CRAZY!

What happened while I wasn't looking?

I am running XP SP3...and have NEVER had these issues until now -- this is ALL new!

Anyone else have any experience with this...or solutions/work-arounds you've discovered?

Thank you!

When I click on a magnet link, the Launch Application dialog/window appears, but when I click OK, it's as if its not there at all, as if I clicked outside the dialog so it goes in the background, requiring me to switch to that dialog again and only then does it respond to the click (OK or Cancel, whichever). This is on Firefox 19/Windows 7 x64, didnt use to happen before.

On an intranet site I want to prevent that Referrer information arrives at external https sites. Before log-in the site should check if this setting is set to false. If not it should give a warning, deny access and give instructions how to change the setting.

I use separate Firefox Profiles for different purposes, each with it's own set of bookmarks. On XMarks, it is relatively simple to have different profiles, but can the same thing be done in Firefox sync? One account, multiple profiles.

Since Firefox 18 i think when direct link to video or audio file in supported format is clicked the browser generates html5 page with video/audio tag and tries to play it instead of opening it as configured. Unfortunately the build in player lacks both in features and formats support when compared to some plugins and is not suitable as drop-in replacement for them. Is there a way to disable the new behavior and open links normally?

I know that disabling formats in about:config (media.format.enabled) solves the problem, but it also breaks pages, that intentionally use audio/video tags.

On Firefox 19 or 20beta when using firefox with multiple monitors in OSX 10.8.3 upon closing Firefox opens in the main monitor regardless of the previous monitor selected.

I've tried switching from 19 to 20beta and back, clearing the .rdf file referenced in other threads, turning off hardware acceleration, completely uninstalling and reinstalling firefox, and anything else I could think of to no avail.

I am sharing a 3D application for family trees that require shared users to install one of the mentioned plug ins. I will be sharing on a website. I expect most invitees will be using Windows but also would like Mac users to have access. The developing company has not been extremely helpful in answering my question.

This will mean I will remove firefox from my pc. other people also have the same problem.I need to have more control and let me override the standards and go to the webpage if I deem it acceptable.