Support Forum

i bookmark a lot of my google docs. when i'm using my android phone i expect that when opening those docs i get prompted with the choice to open them with the google drive app. but that just doesn't happen when i'm using firefox for android. instead, the mobile version of the google doc is opened. that's ok, but i would much rather open it with the google drive app. the same things goes for when i want to open, say, a link to a youtube video; i don't seem to get redirected to the youtube app on my phone to open it.

p.s. in case this is of any relevance: i have installed the phony add-on and set it to the android (phone) agent. that's the only way i've been able to open the mobile versions of some of these sites. otherwise, i used to get the desktop version.

Touchpad scroll does not work in drop down menus. When I try, the menu just closes. This feature works perfectly fine in Internet Explorer 9. I have tried several different drivers from Synaptics with no difference.

On some pages in my application I put up a mask and a loading dialog when changing page. This dialog has a GIF as a background image as a loading/waiting indicator. This GIF plays one or two frames and stops when the pages begins its redirection to the target page.

Page change initiated using javascript: location.href ...

FF 19 MAC OSX

Booted up computer this morning. Auto update of Firefox to 19. No previous tabs available. Eventually restored previous tabs but some of Add-ons didn't work even tho no message to say so. SEO-Book toolbar was there after update but later disappeared. Tried downloading SE-Book toolbar again still did not appear in View / Toolbars tab. Did not appear on screen. The video download prog I had in the Tools tab no longer there. Got rid of download helper as it didn't work anyway.

When trying to setup sync for Firefox Nightly start menu, metro UI, app the spinner goes indefinitely with the message "Waiting on other device." My other PC simply adds the new PC trying to sync without any problems. It's also not taking my information using the recovery key, the fields just reset after entering everything. (Also, should I even have to setup sync twice for the same installation, once for desktop and once for start menu?)

Is this a know issue? Are there any known fixes?

This problem occurs on two different (one 32 bit, one 64 bit) machines running Firefox 19.0.2 under Windows 8 Pro. Firefox is the default browser on both machines. Firefox is set to open URL's in a new tab. I have disabled all extensions and add-ins and the problem persists.

[EDIT: Have now upgraded 64bit machine to Firefox 20.0.1 with no change in symptoms.]

ONLY IF Firefox IS CURRENTLY RUNNING, clicking on a URL shortcut will sometimes fail to open the URL in Firefox (or any other browser, for that matter). If Firefox is exited, then clicking on the same shortcut will always launch a new instance of Firefox and open the URL. This problem is intermittent -- about 10% to 20% of the time -- at other times clicking on the same shortcut will cause Firefox to open the URL as expected. However, once a running Firefox instance has ignored a click on the shortcut, no matter how many times the shortcut is clicked, Firefox will not respond until that instance of Firefox is exited.

I'm using Firefox 19 Beta (fully updated) on Mac OS 10.8.2 (also fully updated). I recently reinstalled the OS, and before I had, I was using the same version of Firefox. Before the reinstall, Firefox was using notification center for all notifications. I used to have Growl installed, but uninstalled it after Firefox added Notification Center support. Now, after the reinstall, Firefox is not showing up under my list of Notification Center applications. Does anyone have any idea how to get Firefox to show up in Notification Center? I have googled around with no success.

Thanks for your help!

Hi, I am experiencing an issue with Firefox when in edit mode using the open source VLE moodle. When I try to move items on the page it no longer works. To cut a long sorry story short I finally traced this to a firefox upgrade in mid January. The issue first appeared in firefox around mid January, then Palemoon which I also have installed presumably when the same upgrade worked reached Palemoon. If I try this on another browser such as IE or Chrome there is no problem. Through a bit of investigation and a post on the moodle forum I found that the issue could be fixed by turning off the touchscreen service 'tablet pc input service' in services.

I like Firefox, and the ethos behind and would like to keep using it, but at the same time don’t want to have to go into services and disable my touchscreen every time I want to edit in moodle. Is there anything that I can change in firefox settings to fix this or is it a bug that needs to be fixed?

Thanks in advance.

When Access Protection is enabled under the category "Common Standard Protection", Rule: Prevent common programs from running files from the Temp Directory is enabled. the updates fail.

This rule provides some protection against possible malware execution. However when this rule is enabled FireFox updates fail. We have set exclusions for "updater.exe" but the problem seems to be when FF restarts and the update fails. Is there anyway of finding out what is happening at that point?? as in what FF is doing? The old FF closes and it seems to spawn a fresh "firefox.exe". But the OLD version is still current.

I would like to know if this update process can be identified and with the possibility of excluding what is being blocked so keep the extra security that this rule gives.

When the rule is disabled, FF updates without issue.

I'm running Firefox 18.0.1 in Mac 10.8.2, but I've had this problem in other versions too. I need FF to run in 32-bit mode, because I often use Google Voice, which requires that. I've already gone to the information window for the application and checked the box that says "Open in 32-bit mode." Seems like that should solve the problem. But it doesn't. Every time I open FF and log in to Gmail, I get a message saying it uses plug-ins that can only run in 32-bit mode, and asking if I want to restart in 32-bit mode. If I just want to check my email it's fine, but if I want to use Google Voice I have to restart the browser. That's annoying, given that there already is a setting for starting in 32-bit mode, and that I've already selected it. Is that setting non-functional, or is there some way to make it actually work?

I have FF 19.0.2 (FF 18.x had problems too), I log into Gmail, try to Compose an email, and the attachment (regardless of type or size) won't attach. Gmail gives me an error of "Retry, Remove, Help"

I have the most version of Flash, a few weeks ago with FF18.x everything was working fine, with FF18.x the above problem started. Safe Mode with FF doesn't fix it, in creating a new profile FF was updated to 19.x, that didn't fix it. When Win7 Pro loads normally, I turned off my antivirus software (Kaspersky), and my antimaleware software, cleared all my cache in FF, nothing worked.

Attachments work with IE v8.0 without a problem. Attachments also work on my WinXP Pro (old computer) with older version FF. On my netbook, which has an OEM version of Win7 and FF 10.0, attachments do work.

IF I start Win7 in Safe Mode, then the attachment works. So something in windows is causing the problem. I have not updated Win7 Pro in months, so it's nothing I recently changed, because nothing has changed w/the OS.

I'm at a loss as to what to trouble shoot at this point.

Hi, I am trying to implement logout functionality for Basic authentication for our internal application with the below script.

 function clearCache(){
  var ua= window.navigator.userAgent;
  if(ua.indexOf("MSIE") > 0){
  document.execCommand("ClearAuthenticationCache");
  return true;
  }else{
  $.ajax({
    url: '<%=request.getContextPath()%>/pages/PeleLogout.jsp',
    username: ' ',
    password: ' ',
    statusCode: { 401: function() { //alert('Logged Out') 
    } 
    }
    });
    return true;
  }
  }

This function is working properly when deployed in my local tomcat server, but it is not working after deploying in WebSphere6.1 server..

Hello Sir I try to make automation software, Sir i want to use latest Gecko in my c# on visual studio, Sir, From where i download latest gecko with XULrunner and how to add DOM in my project because. because with old version I added DOM separately, Sir if i get latest gecko and xulruneer with dom, in spite of these there is big issue, how to make my software work faster than others at peak hours,

sunil

I've noticed my open tabs do not sync automatically like it does when I move from desktop to my Android device. Example scenario to explain this better:

I'm on my desktop Firefox with several open tabs. Then I pick up my Android device (4.2 Jelly Bean) and open Firefox Android, and I go to open new tab and chose the "Sync" menu, unfortunately the tabs it shows from my desktop device are not up to date at all.

In fact the only way I've found to sync up these tabs is to go on my Android device under Sync -> Firefox Sync -> Menu Button -> Sync Now. Then my tabs update perfect, but shouldn't this just happen automatically, or at least from a "Sync Now" button right in Firefox Android? Am I completely missing something obvious?

Thanks!!

I bring up Firefox after it crashes, which happens quite often, and all the tabs and windows I was working on are lost, even though I had the options set to "save my windows and tabs from last time." The tabs that are brought up seem to be the same ones I had opened when I first selected that options setting. So the session manager does not keep up-to-date, just kind of randomly selects a session from some time in the past and always brings up that exact session, regardless of where I actually was before my crash (or if I have to kill the Firefox process because Firefox froze).

By the way, some time ago Firefox had the option to, when reloading Firefox after a crash, to choose which tabs to bring up after a crash, in case certain ones were creating the problem, so we could remove those tabs before reloading. What happened to that feature?

I have been using Firefox for many years now. Firefox 19.0 on a Mac OS X 10.6.8 Lately when I open and view some web pages an Icon with 'MSN Entertainment -.mp4' appears. Some sessions leave as many as 15 to 20 of these Icons. I can not open them with any thing. Did I do something wrong or what. I can't seem to find out the answer. They do not appear when we use Safari

Seems like this started with Firefox 19 on my desktop. If I'm running Pandora in one tab with no problems and I open a tab to the Adobe Actionscript online help reference, such as

http://help.adobe.com/en_US/FlashPlatform/reference/actionscript/3/flash/display/DisplayObject.html#event:addedToStage

or move around through the reference pages to get to the above page, then almost every time the music from Pandora in another tab will start breaking up until I leave the offending reference page or close the help tab. Then Pandora will resume working correctly.

I've got the following plugins: NoScript, FireBug, DownloadHelper, and I've allowed scripts for the adobe.com website for NoScript.

I've never had a problem before with these 2 tabs being open side-by-side. I've only noticed it after upgrading yesterday to Firefox 19.