Support Forum

EDIT: I have solved this problem on my end. It turns out that my mouse manufacturer had a 'helper' program that was screwing up the horizontal-tilt support. Quitting it solved the problem. To others having the same problem, I suggest checking your own mouse's helper utilities.

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I am given to understand that previous versions of Firefox supported horizontal scrolling when used with a scrollwheel mouse that supported tilt messages. However, I've been unable to get it to work on Firefox 20.0.1. I've tried disabling smooth scrolling, hardware acceleration, restarting in safe mode, but it doesn't seem to make a difference.

(The troubleshooting information below represents the usual configuration of my browser, without disabling any extensions.)

On the other hand, other applications seem to handle mousewheel tilts just fine; I've tried it with applications as simple as Notepad on Windows and they scroll horizontally in response to mousewheel tilts. I'm stumped; did Mozilla remove tilt support in later versions of Firefox?

My firefox on my android phone crashed which seems to caused all my bookmarks to gone missing!

Is there something i can do to maybe recover them?

This happened on Firefox BETA. (in case this is relevant or important information.)

edit: my browsing history is gone too. strange. it looks like it resetted everything after the crash?

I've noticed my open tabs do not sync automatically like it does when I move from desktop to my Android device. Example scenario to explain this better:

I'm on my desktop Firefox with several open tabs. Then I pick up my Android device (4.2 Jelly Bean) and open Firefox Android, and I go to open new tab and chose the "Sync" menu, unfortunately the tabs it shows from my desktop device are not up to date at all.

In fact the only way I've found to sync up these tabs is to go on my Android device under Sync -> Firefox Sync -> Menu Button -> Sync Now. Then my tabs update perfect, but shouldn't this just happen automatically, or at least from a "Sync Now" button right in Firefox Android? Am I completely missing something obvious?

Thanks!!

I am having a problem with a xul drag and drop function designed for selenium rc and selenium IDE. It works in Firefox 10 ESR but does not work in Firefox 17 ESR.

the code used for the draganddrop function is added below:

Selenium.prototype.doXulDragAndDropToObject = function(locatorStartElement, locatorEndElement) { var startElement = this.page().findElement(locatorStartElement); if (startElement.wrappedJSObject) {

   startElement = startElement.wrappedJSObject;

}

var endElement = this.page().findElement(locatorEndElement); if (endElement.wrappedJSObject) {

   endElement = endElement.wrappedJSObject;

}

var dropValue;

var startTreerow = getAncestorsByTagName(startElement, 'treerow')[0]; var treeCells = startTreerow.children; for(var i=0; i<treeCells.length; i++) {

   var val = treeCells[i].getAttribute('value');
   if(val) {
       dropValue = JSON.parse(val);
   }

}

if(dropValue) {

   endElement.drop(dropValue);

} }

The is the error message I received when the draganddrop fails in FireFox 17 ESR:

[error] Unexpected Exception: message -> An attempt was made to use an object that is not, or is no longer, usable, code -> 11, INDEX_SIZE_ERR -> 1, DOMSTRING_SIZE_ERR -> 2, HIERARCHY_REQUEST_ERR -> 3, WRONG_DOCUMENT_ERR -> 4, INVALID_CHARACTER_ERR -> 5, NO_DATA_ALLOWED_ERR -> 6, NO_MODIFICATION_ALLOWED_ERR -> 7, NOT_FOUND_ERR -> 8, NOT_SUPPORTED_ERR -> 9, INUSE_ATTRIBUTE_ERR -> 10, INVALID_STATE_ERR -> 11, SYNTAX_ERR -> 12, INVALID_MODIFICATION_ERR -> 13, NAMESPACE_ERR -> 14, INVALID_ACCESS_ERR -> 15, VALIDATION_ERR -> 16, TYPE_MISMATCH_ERR -> 17, SECURITY_ERR -> 18, NETWORK_ERR -> 19, ABORT_ERR -> 20, URL_MISMATCH_ERR -> 21, QUOTA_EXCEEDED_ERR -> 22, TIMEOUT_ERR -> 23, INVALID_NODE_TYPE_ERR -> 24, DATA_CLONE_ERR -> 25, result -> 2152923147, name -> InvalidStateError, filename -> chrome://selenium-ide/content/selenium-core/scripts/htmlutils.js, lineNumber -> 1183, columnNumber -> 0, location -> JS frame :: chrome://selenium-ide/content/selenium-core/scripts/htmlutils.js :: :: line 1183, inner -> null, data -> null

firefox selenium-rc selenium-ide

Firefox hides When opened in AndroVM Player.

Android Details:

                    AndroVM for VirtualBox (Tablet version with phone caps)
                   version 4.1.1
                   Virtual Box version : 4.2.8
                   AndroVM Player version: Win32-20130208

My PC hardware details are

                  Windows 7 32bit SP1
                  4GB RAM 
                  Intel HD Graphics
                  HP Compaq 8100 Elite model: AY031AV

Apologies if this is a stupid question. It seems to be the case that websites designed for mobiles (e.g. http://m.guardian.co.uk/), have a default text size setting which ignores the equivalent setting in Firefox Android. Consequently, in some websites like the one mentioned above, the text is unnecessarily large, making the reading process rather labour intensive. I know I could revert to the desktop site, but I'm more likely to revert back to the default android browser (which has no problem adjusting the text on these sites), which would be shame, as apart from this problem, I am loving the Firefox experience.

I am on Samsung Galaxy S2, Android 4.0.4.

Cheers

when the android phone is turned off, and then back on again, any desk top icon or bookmark of an web page with a manifest will not work when in airplane mode. You must at least make an attempt to turn on wifi, even an unsuccessful attempt to find a wifi connection will do. Then when you use the book mark or the desktop icon, it will work. I have a series of phones which only have internect connection - no phone company tower connection SAMSUNG-SGH-1997 firmware version 2.2.1 kernel verions 2.6.32.9 FROYO.UCKH1. Contact wih android support only got suggestion to use the google chrome browser, which incidentally does not work on 2.2.1

Dozens of open tabs lost! Synced them, reinstalled Windows and Firefox, set up Sync, looked up "tabs on other devices" in history -> Only a third or so listed.

Usually, when I reinstall Windows, I manually backup my Firefox bookmarks and open tabs, but because Sync has worked perfectly for me in the past, I didn't do it this time. I backed up all my other files and settings and whatnot from the rest of my system, then in Firefox I hit the Sync button (put in on the GUI so I see if it's syncing or done) for the last time, waited until the green rotating dot was gone, closed Firefox, shut down the system, formatted the drive and reinstalled Windows and Firefox. After setting up Sync I waited a while to make sure everything is on my system. Then I wanted to have all the tabs and windows open as I had on the old system, so I went to the history and "tabs on other devices". I could already see from the small size of the list, that tabs were missing. I went through all of them, opened them and sorted them into windows. -> Maybe about two thirds of the tabs I had open on my old system are gone! Not just new tabs that might not have been synced (although the button showed sync was complete), but also old tabs (from weeks ago) that must have been synced before. Actually maybe especially or even only the old ones are lost. And the lost tabs are not just from one of the open windows, but from several.

What can I do to recover my lost tabs? They contain important websites that I didn't bookmark yet, articles that I wanted to read, windows with dozens of tabs on a topic that I did some research for and stuff like that.

What does the green circle mean? Does it indicate that the sync is complete (to the Firefox servers) or just that the changes have been saved locally and set up for some next scheduled sync with the Firefox servers?

Further info: I always run the newest stable release of Firefox (v19 on both systems). Old system was Windows 8 Enterprise Evaluation, new system is Windows 8 Pro. My used Sync quota is about 10 MB. I had 4 Firefox windows open with different amount of tabs in each of them, from 10 to maybe 80 with an overall amount of 150-200. Most of them weren't loaded. Firefox start is set to "load last session" and tabs are set to "load when selected". Memory usage 500 MB - 1 GB.

I have tried every fix I've read about online, and nothing helps this problem: Firefox has suddenly stopped opening links from external applications. I am using version 20 on a Mac.

-Firefox says it's my default browser. -I've already tried to "go into Safari and change the default browser" trick. No dice. -I've tried reinstalling/upgrading Firefox to the latest version. It's still doing it. -Additionally, I can't trash my old Firefox version because it says "XUL is still in use." No, throwing the old Firefox in the trash does not help, so please don't post that stock reply that I see getting posted ("just trash your old Firefox") because it doesn't work.

Anything else to try?

i bookmark a lot of my google docs. when i'm using my android phone i expect that when opening those docs i get prompted with the choice to open them with the google drive app. but that just doesn't happen when i'm using firefox for android. instead, the mobile version of the google doc is opened. that's ok, but i would much rather open it with the google drive app. the same things goes for when i want to open, say, a link to a youtube video; i don't seem to get redirected to the youtube app on my phone to open it.

p.s. in case this is of any relevance: i have installed the phony add-on and set it to the android (phone) agent. that's the only way i've been able to open the mobile versions of some of these sites. otherwise, i used to get the desktop version.

Touchpad scroll does not work in drop down menus. When I try, the menu just closes. This feature works perfectly fine in Internet Explorer 9. I have tried several different drivers from Synaptics with no difference.

When trying to setup sync for Firefox Nightly start menu, metro UI, app the spinner goes indefinitely with the message "Waiting on other device." My other PC simply adds the new PC trying to sync without any problems. It's also not taking my information using the recovery key, the fields just reset after entering everything. (Also, should I even have to setup sync twice for the same installation, once for desktop and once for start menu?)

Is this a know issue? Are there any known fixes?

This problem occurs on two different (one 32 bit, one 64 bit) machines running Firefox 19.0.2 under Windows 8 Pro. Firefox is the default browser on both machines. Firefox is set to open URL's in a new tab. I have disabled all extensions and add-ins and the problem persists.

[EDIT: Have now upgraded 64bit machine to Firefox 20.0.1 with no change in symptoms.]

ONLY IF Firefox IS CURRENTLY RUNNING, clicking on a URL shortcut will sometimes fail to open the URL in Firefox (or any other browser, for that matter). If Firefox is exited, then clicking on the same shortcut will always launch a new instance of Firefox and open the URL. This problem is intermittent -- about 10% to 20% of the time -- at other times clicking on the same shortcut will cause Firefox to open the URL as expected. However, once a running Firefox instance has ignored a click on the shortcut, no matter how many times the shortcut is clicked, Firefox will not respond until that instance of Firefox is exited.

I'm using Firefox 19 Beta (fully updated) on Mac OS 10.8.2 (also fully updated). I recently reinstalled the OS, and before I had, I was using the same version of Firefox. Before the reinstall, Firefox was using notification center for all notifications. I used to have Growl installed, but uninstalled it after Firefox added Notification Center support. Now, after the reinstall, Firefox is not showing up under my list of Notification Center applications. Does anyone have any idea how to get Firefox to show up in Notification Center? I have googled around with no success.

Thanks for your help!

Hi, I am experiencing an issue with Firefox when in edit mode using the open source VLE moodle. When I try to move items on the page it no longer works. To cut a long sorry story short I finally traced this to a firefox upgrade in mid January. The issue first appeared in firefox around mid January, then Palemoon which I also have installed presumably when the same upgrade worked reached Palemoon. If I try this on another browser such as IE or Chrome there is no problem. Through a bit of investigation and a post on the moodle forum I found that the issue could be fixed by turning off the touchscreen service 'tablet pc input service' in services.

I like Firefox, and the ethos behind and would like to keep using it, but at the same time don’t want to have to go into services and disable my touchscreen every time I want to edit in moodle. Is there anything that I can change in firefox settings to fix this or is it a bug that needs to be fixed?

Thanks in advance.

When Access Protection is enabled under the category "Common Standard Protection", Rule: Prevent common programs from running files from the Temp Directory is enabled. the updates fail.

This rule provides some protection against possible malware execution. However when this rule is enabled FireFox updates fail. We have set exclusions for "updater.exe" but the problem seems to be when FF restarts and the update fails. Is there anyway of finding out what is happening at that point?? as in what FF is doing? The old FF closes and it seems to spawn a fresh "firefox.exe". But the OLD version is still current.

I would like to know if this update process can be identified and with the possibility of excluding what is being blocked so keep the extra security that this rule gives.

When the rule is disabled, FF updates without issue.

I'm running Firefox 18.0.1 in Mac 10.8.2, but I've had this problem in other versions too. I need FF to run in 32-bit mode, because I often use Google Voice, which requires that. I've already gone to the information window for the application and checked the box that says "Open in 32-bit mode." Seems like that should solve the problem. But it doesn't. Every time I open FF and log in to Gmail, I get a message saying it uses plug-ins that can only run in 32-bit mode, and asking if I want to restart in 32-bit mode. If I just want to check my email it's fine, but if I want to use Google Voice I have to restart the browser. That's annoying, given that there already is a setting for starting in 32-bit mode, and that I've already selected it. Is that setting non-functional, or is there some way to make it actually work?