Support Forum

when i left my job and gave them back my laptop i obviously kept the sync key and thought it would be fine to simply come along and enter the details into my new computer and away i go ... like i did when i got the laptop in the first place.

However when i entered all the information it said it had imported it and there were no links, bookmarks, password, history ... nothing.

Is there a way i can find out why this is happening. it can't have overwritten them as i selected the option to sync what is local and on the server.

any ideas.

The main feature that attracts me in Firefox for Android is the ability to synch my Bookmarks with the desktop browser. It does synch the Bookmarks, however, the folder tree of the Desktop Bookmarks is completely messed up and out of order compare to the desktop browser, which makes it difficult to find what I need. It happens both on my tablet and my phone. And there is no option to edit the bookmarks (move them in the proper position). Why is it happening, and is there any way fix this?

Hi,

I am currently facing a problem with a Chat program using jsp (Java Server Pages) where the chat console works perfect except for one little thing. The chat window does not automatically scroll down to the last reply in the chat window.

the code used to scroll down to the last items (based on Netscape) is the following:

if (navigator.appName.indexOf("Netscape") != -1) {
  isOther = (navigator.appVersion.substring(0,1) == "3");
  isNS4 = (navigator.appVersion.substring(0,1) == "4");
  isNS6 = (navigator.appVersion.substring(0,1) == "5");
} else if (navigator.appName.indexOf("Microsoft Internet Explorer") != -1) {
  isIE = true;
} else if (navigator.appName.indexOf("Opera") != -1) {
  isOpera = true;
} else {
  isOther = true;
}
if (navigator.platform.indexOf("Mac") != -1)
    isMac = true;
if (isOther)
    alert("Sorry but you will have to upgrade your browser to NS4+ or IE4+ for this to work properly.");
function setScrollProperties() {
    if (isMac) {
        scrollStart = 0;
        scrollEnd =  answerFrame.document.height - scrollStart;
    } else {
        scrollStart = 0;
        scrollEnd =  answerFrame.document.height - scrollStart;
    }
}
function doScroll() {
    documentYposition += scrollAmount;
    window.scrollTo(0,documentYposition);
    if (documentYposition < scrollEnd) {
        setTimeout('doScroll()',slowScrollInterval);
    }else if (moreScrolling){
        moreScrolling = false;
        scrolling = false;
        startScroll();
    }else{
        scrolling = false;
    }

I cannot see what goes wrong in here and the manufacturer does not know how to fix this either. Irritatingly this scrolling function is working normally in IE, Chrome and some other browsers.

I sure hope you can help me, as this is a very irritating problem that needs to be solved.

Best regards, Corné Snoek

I have FF 19.0.2 (FF 18.x had problems too), I log into Gmail, try to Compose an email, and the attachment (regardless of type or size) won't attach. Gmail gives me an error of "Retry, Remove, Help"

I have the most version of Flash, a few weeks ago with FF18.x everything was working fine, with FF18.x the above problem started. Safe Mode with FF doesn't fix it, in creating a new profile FF was updated to 19.x, that didn't fix it. When Win7 Pro loads normally, I turned off my antivirus software (Kaspersky), and my antimaleware software, cleared all my cache in FF, nothing worked.

Attachments work with IE v8.0 without a problem. Attachments also work on my WinXP Pro (old computer) with older version FF. On my netbook, which has an OEM version of Win7 and FF 10.0, attachments do work.

IF I start Win7 in Safe Mode, then the attachment works. So something in windows is causing the problem. I have not updated Win7 Pro in months, so it's nothing I recently changed, because nothing has changed w/the OS.

I'm at a loss as to what to trouble shoot at this point.

This will mean I will remove firefox from my pc. other people also have the same problem.I need to have more control and let me override the standards and go to the webpage if I deem it acceptable.

I am sharing a 3D application for family trees that require shared users to install one of the mentioned plug ins. I will be sharing on a website. I expect most invitees will be using Windows but also would like Mac users to have access. The developing company has not been extremely helpful in answering my question.

I use separate Firefox Profiles for different purposes, each with it's own set of bookmarks. On XMarks, it is relatively simple to have different profiles, but can the same thing be done in Firefox sync? One account, multiple profiles.

I have downloaded latest versions of Flash Player, Firefox and have a new Toshiba computer. Games on king.com play okay on Google Chrome, but not on Firefox with frequent "freezing", crashing and overplay.

I have a problem with QuickTime plug-in 7.7.1 for Firefox on Mac OS 10.7.5. I am unable to drag the playhead to some arbitrary point in the middle of a quicktime video. The plugin prevents the playhead from moving to any point beyond the prefix of the video that has been downloaded until then.

I have no problem dragging the playhead to any point on Safari or on an iphone.

If I disable the plug-in opting instead to start QuickTime in a separate window, Firefox either (1) downloads the entire video before invoking QuickTime, or (2) starts the QuickTime video playback right away but, if the playhead is dragged to the middle of the video, the video/audio freezes but the timer continues to tick away. Whether 1 or 2 happens seems to be somewhat non-deterministic.

On Firefox 19 or 20beta when using firefox with multiple monitors in OSX 10.8.3 upon closing Firefox opens in the main monitor regardless of the previous monitor selected.

I've tried switching from 19 to 20beta and back, clearing the .rdf file referenced in other threads, turning off hardware acceleration, completely uninstalling and reinstalling firefox, and anything else I could think of to no avail.

1. when a page is saved as pdf, the captured title is article.php.number. pdf. this absurd since you have to open all of them to identify what you want. 2. using the browser generates too much data that can consume any available storage with time. if the data is cleared, all add−ons and settings are lost. l love Firefox buy these two problems are unbearable. thank you.

When I click on a magnet link, the Launch Application dialog/window appears, but when I click OK, it's as if its not there at all, as if I clicked outside the dialog so it goes in the background, requiring me to switch to that dialog again and only then does it respond to the click (OK or Cancel, whichever). This is on Firefox 19/Windows 7 x64, didnt use to happen before.

Automate login process of our specific sites in firefox :

 There are two modes available in firefox : 
(1) simple(General) Mode : In this mode firefox will open as normal.
(2) Automate mode : which is password protected and verify password online/offline 
                             - In this mode we can set our specific sites URL with username and password and firefox 
                               will automatically login to desired site which we select from the list.
                             - This functionality will help a lot to developer as well as frequently users on different
                               applications. 
                             - These can be done same as web Test automation (for ex. Selenium webdriver api).

Thanks, Rajni Ghodasara.

Hi, I am trying to implement logout functionality for Basic authentication for our internal application with the below script.

 function clearCache(){
  var ua= window.navigator.userAgent;
  if(ua.indexOf("MSIE") > 0){
  document.execCommand("ClearAuthenticationCache");
  return true;
  }else{
  $.ajax({
    url: '<%=request.getContextPath()%>/pages/PeleLogout.jsp',
    username: ' ',
    password: ' ',
    statusCode: { 401: function() { //alert('Logged Out') 
    } 
    }
    });
    return true;
  }
  }

This function is working properly when deployed in my local tomcat server, but it is not working after deploying in WebSphere6.1 server..

Since Firefox 18 i think when direct link to video or audio file in supported format is clicked the browser generates html5 page with video/audio tag and tries to play it instead of opening it as configured. Unfortunately the build in player lacks both in features and formats support when compared to some plugins and is not suitable as drop-in replacement for them. Is there a way to disable the new behavior and open links normally?

I know that disabling formats in about:config (media.format.enabled) solves the problem, but it also breaks pages, that intentionally use audio/video tags.

The text formatting toolbar in Yahoo mail has disappeared in Firefox19&20 on OS. Also hyperlinks are not working. All seems to be OK on Windows Firefox as well as in Safari!! I am running Windows7 on Parallels on the same Mac so this is really confusing. Getting tired of going to Safari for e-mail writing. Wife has same set-up and all is well !! I have tried safe mode and have tried resetting .

I have even updated to 20 and the problem persists!  HELP!!

I set up Firefox Sync on a computer with a large monitor (a TV actuall) and I had to increase the DPI in the Gnome monitor settings in order for text to be readable on the large monitor. Now, using Firefox Sync on a laptop with a much smaller monitor, it appears the DPI settings have been synced for Gmail. Gmail somehow stores this information and Firefox has synced it. Is there a way to avoid this? Perhaps I should ask Google instead?

When Access Protection is enabled under the category "Common Standard Protection", Rule: Prevent common programs from running files from the Temp Directory is enabled. the updates fail.

This rule provides some protection against possible malware execution. However when this rule is enabled FireFox updates fail. We have set exclusions for "updater.exe" but the problem seems to be when FF restarts and the update fails. Is there anyway of finding out what is happening at that point?? as in what FF is doing? The old FF closes and it seems to spawn a fresh "firefox.exe". But the OLD version is still current.

I would like to know if this update process can be identified and with the possibility of excluding what is being blocked so keep the extra security that this rule gives.

When the rule is disabled, FF updates without issue.