Support Forum

2 Feb 2013 Concerns: Firefox 18.0.1 often freezes, at random times, since about 31 Jan 2013 I am using Mozilla Firefox 18.0.1, Windows Vista, PC, Desktop. My Mozilla Firefox freezes since about 31 Jan 2013 at random times quite often, when I do see TV or videos, also with YouTube videos. It freezes especially when I do start TV or a Video, sometimes also it freezes when the video is running for some time. I do use Firefox mostly only for TV and videos, so else I do not see. Some days earlier (26 January 2013), I had installed the upgrade of the new Norton Internet Security 2013. The two Norton add-ons on for Firefox, I have both deactivated. I can get out of the freezing, when I do click to end the Internet connection. After I have waited for about 5 seconds, the Mozilla Firefox browser can be moved again with the cursor. After I click to close the Firefox, and wait for about 5 seconds, the freezing also does end. I did do two Windows restores, one to 1 week ago and the next to 2 weeks ago. After the restore, when I started Mozilla Firefox, it was at first Firefox 17. But to my very bad luck, Firefox started immediately to update to Firefox 18.0.1 I had seen this updating on Help – About Firefox. There were good times, when people could choose themselves which version of Firefox they wanted. After the restore, I had also downloaded the latest Adobe Flashplayer version (about version 11.5), but the freezes have remained the same. Is there a possility to prevent the automatic update of Firefox? So that I could choose which version of Firefox, I do want. When there is a serious bug in Firefox, I could nevertheless use Firefox instead of changing to the Internet Explorer. I know I myself am responsible to prevent hackers from entering my computer. I have read that 80% of users in Germany do not have any Internet Security against hackers at all. My Internet Explorer until now does not freeze.

when I try to log in to Mozilla Add-Ons I get a page that says:

Oops! We had an error.

I have cleared cookies and cache. When I try to sign in to post a question on the Mozilla Add-on Forum I get the message: The specified username is currently inactive. If you have problems activating your account, please contact a board administrator. But nowhere can I find how to contact a board administrator. HELP!

I want to be able to access my Bookmarks from the start menu as I was able to access my favorites when I used IE. Is there any way to do this? It doesn't work to use the XMarks and synchronize the two - as I have been using Chrome for a long time - and my Bookmarks are complete within it.

I have already tried coping and pasting. I am so frustrated with this - I am ready to change back and I would hate to do this considering how much I like y'alls browser!

Thanks for your help. Terry Lynne :)

I am not the only one having this problem why is Mozilla not doing something about it? I am about fed up & may have to change to a different browser! Firefox was the best browser I've ever had but not anymore! Wish I could go back to the old version--it worked just fine! The new version is when I started having this trouble! Time for Mozilla to step up & get a fix or you will be losing more than me I think! I've disabled real arcade & most other add-ons. That didn't help either.

My remote monitoring for my security ( My-Q see) worked fine until I updated to 20.0. Now Firefox pops up asking me to install web plug in kit. when I do, it still does not work even after restart.

I just updated my browser to version 21.0 and in doing so 'lost' some of my most frequently used search engines. A look into the searchplugins folder revealed that all previously listed OpenSearch Description files are gone except those of the search engines I'm missing. Trying to reinstall some of them, I realize most of the missing search engines are for sites that themselves do not provide them like http://www.wikimindmap.org and http://www.goodreads.com so I must have gotten them form third-party sides but in previews versions they just worked fine.

When I go to certain sites, Adobe Flash plugin opens numerous ads and it maxes out my CPU. How can I prevent A F plugin from working when I go to these sites? I looked at the list of plugins below and would like to remove most of them. How do I do that?

This refers to the Plugins section and the updating option. In two previous versions of Firefox the plugins check tells me I need to update to a specific version of Adobe Reader, despite the fact I have laready done so. Does this mean Firefox is vulnerable, or Reader? Is it a problem or just a software glitch. Bearing in mind the complexity of Reader (which I need for work related reasons) I hope this doesn't indicate a serious issue rather than a transient one.

I was lissening to online radio. Firefox needed to update. After the latest update the windows media player plugin dissapeared from the add-on list, while still being installed correct. I reinstalled it, but that didn't work. I replaced/deleted some files in firefox as suggested for similiar problems, but that didn't work either. Now I can't play wmp files anymore on firefox.

I hope u can help me solve this problem.

Since the migration from Hotmail to Outlook, I can no longer access my Contacts (now People) using Firefox. There is no problem when using Internet Explorer.

I have v21.0 Firefox, and have cleared cache and cookies.

What can I do next (apart from not using Firefox)?

I can't open anything in my Downloads list. I've tried resetting firefox and I've also tried everything in your article "What to do if you can't download or save files" but nothing helps. I tried to upgrade to the latest firefox to see if this helps but once I've hit the Download button, 1 minute later it appears in my downloads list and... same issue... I can't open it to run it! It's like it's crashed, because no amount of clicking on a download will activate anything. It seems like the Downloads list is dead! Also, (and I think this is linked), I cannot save web pages. I go though the motions and it looks like it's doing the right thing but the pages don't save - they just disappear into the ether! I'm on Windows Vista and have been downloading things happily for years, but suddenly this problem has occured and I've run out of ideas now... Please help!

the "signup part" and "connecting with friends" part which are bellow the email or phone and password box they appeared at the top of this page.and i cant see the Facebook logo.what can i do?

No rhyme or reason to this but since the last upgrade, about 50% of the time when I click DOWNLOAD (anything, image, video, a new application I want to install), rather than opening the second pop up to let me rename a file or BROWSE and CHOOSE a specific folder or create a new one as destination, the download process just rolls on and saves to the generic downloads area. Anyone know why?

I loaded a new mozilla firefox after haveing trouble with the old one, after i loaded the new one the menu bar is all black and none of my old bookmarks are there? It is like the display background is black and the options (file edit view history bookmarks tools and help) are also black.

Was just reading a page then FF crashed. Signature says "EMPTY: no crashing thread identified; corrupt dump" Assuming OOM means out of memory, but dump says 158M available, must be too little for whatever background request was being made. Don't know how to tell how much it wanted. Don't know where to look for messages.

I have a large number of saved passwords that i would like to sort into alphabetical order. At the moment, for example, at the top of the list are yourhealthportal.com.au b2c.csair.com and singpet.com. n the Bookmarks menu it is possible to drag and drop items to a different position in the list. Can something like this be done with passwords?

Here is my five reports. Tell me what the problem is so that it can be fixed.

a3013193-2d9b-4419-96de-a2d5bed1858f 5/10/2013 6:05 PM
e6b4edb8-06d9-47c0-ab10-0fc0d8780440 5/7/2013 9:31 PM
c4dfeb9b-fd72-4fa0-bc55-90e1ba61d59b 4/13/2013 3:03 PM
68b4cb72-9ba8-444c-b46b-3d876113fd76 4/5/2013 5:12 PM
51d25333-ecf7-45c8-95d8-de6dcfbf9996 4/3/2013 6:43 PM
7d95f6cb-8e41-4209-8635-e31b5dd44ad6 4/3/2013 3:19 PM