Support Forum

i have tried the downgrade to ver 10 of flash. no problem in firefox but now my other programs that use flash will not run. error messages say that i am not up to the correct version. i uploaded waterfox and have had no problems using the latest flash. can you take the waterfox program segments and move them to firefox?

mark

I was regularly using Foxit PDF reader plugin to view pdf files inside Firefox browser before the pdfjs plugin came through. After that I have disabled the pdfjs plugin (through about:config) and tried many ways to get back to viewing pdfs in the browser using the Foxit plugin but nothing works. I have reinstalled Firefox, reinstalled the Foxit pdf plugin.

When I go to Options > Options > Applications, I cannot see the "Portable Document Format" option on the left column. There is Adobe Acrobat Forms and XML and there is "Foxit Reader Document" (presumably PDF) and "Foxit Reader FDF Document" - I want to change those opening actions to Foxit inside Firefox, but there is no such option either - so Firefox can just download the file and then open in the external Foxit reader, but not inside it.

Any help to resolve this is appreciated. FF 21, Win 7.

For the past few weeks, my audio would cut off for my computer completely after watching a few flash videos. The only temporary solution to that is going to my Task Manager and ending the Flash process. That brings back my audio until it ends up cutting off again after a while. Even only having some non-video Flash process open can cause the audio to drop out. Also, the same thing happens after watching an HTML5 video, though the sound cuts off after only watching a video once and refreshing. When that happens, I have to restart the entire browser to get the audio back. I've noticed that the same thing happened for Ogg Vorbis video and audio on Wikipedia for the past few months.

I've tried Resetting and putting Firefox in Safe Mode in order to try and figure out if any plugin is causing these problems, but nope, still not working.

When checking other browsers, the same thing happens in IE10, but everything works fine in Google Chrome. No problems at all in Google Chrome.

Can somebody help me with this?

I'm having difficulty with text showing improperly on pages. It's a random occurrence, on different websites, at different times. And it's not even all of the text on that page; it's only certain sentences or certain sections.

Some web pages don't fit the screen width and Firefox user (me) has to scroll horizontally, which is very annoying: https://www.dropbox.com/s/kjyubp6f3z104ku/ScreenShot021.jpg Opera user, on the other hand, just clicks on the "Fit to width" button and everything looks great again: https://www.dropbox.com/s/hfsgl45f4d7uzgw/ScreenShot023.jpg

Is there a way to force web page text to wrap?

Hi,

I copied fonts from my old desk top to the new laptop, using Windows7. Windows recognizes the new fonts, as I assigned them as my defaults.

But Firefox doesn't show the new fonts as options to select as defaults. How do I get FF to recognize the new fonts?

Thank you

Hi All,

I have followed the instruction on backing up / restoring firefox profile.

But when i do copy everything from the old profile into the new profile whilst firefox is closed and when i do open firefox. Nothing changes, i don't see my bookmarks or anything else. I have tried to delete the new profile and creating another new one but that doesn't help, also tried the troubleshooting information and reset firefox but still no help

Is there something that i am missing?

My firefox doesn't recognize .docx or .xlsx files. They both come up as the same thing -- a Chrome HTML document. Since it isn't recognized, neither Word nor Excel are drop down options as programs to use to open the file. I have to manually browse and find either Word or Excel each time. If I keep opening excel docs, its ok because the Chrome file "remembers" excel, but if I then open a .docx file, I have to go in a search for Word again. When I go to options to change how an application is opened, its the same thing. I can't find a way to make firefox recognize .docx and .xlsx files as anything but a webpage let alone 2 different types of files. Can I manually add those as features? I tried using add-ons but that didn't work either.

I LOCATED THE PROFILE THAT TRANSFERRED FROM THE OLD XP COMPUTER. I'M NOT COMPUTER LITERATE SO I DON'T RELATE THAT THE FILE HAS NOT PUT THE DATA INTO BOOKMARKS AND PASSWORDS. I DID THIS A FEW WEEKS AGO AND FIREFOX PICKED UP AND DISPLAYED THE INFO WHEN IT FELT LIKE IT! DELL HAD TO DO AN OPERATING SOFTWARE RELOAD AND I'M STARTING ALL OVER AGAIN.

HOW DOES THE DATA GET PICKED UP AND LOADED INTO FIREFOX TO USE IT. WENT FROM XP TO WINDOWS 7/SP1

I may have 4 different Firefox pages open with several tab on each....I got a new computer and now when I shut down at night it doesnt save my tabs.....so I can continue where I left off the day before?

When I went to watch Netflix today the watch instantly page did not show right and I couldn't watch anything. However, the selecting DVD side of things showed correctly, it is just the watch instantly that doesn't work. I get a list of everything that is normally on the page, but no link to the videos (there are pictures, but nothing else). I called their support line and their page looked correct to him, so he walked me though some tricks to get my page correct. We cleared the cookies and tried different browsers, restarted my computer and checked my version of Java. It all looked good or didn't fix it. He ran out of tricks to try. He suggested that I contact you to help me. I followed all of the trick on your link about pages don't look right, and they didn't work either. Now I am at a loss and would really like to get this solved. Thanks

I use windows 7 on a Lenovo thinkpad, everything is up to date as far as I can tell. Sophos antivirus.

Every couple of weeks, I get a large popup window that is titled "Software update" with the firefox logo beside it. The message says "It is strongly recommended that you apply this update for Firefox as soon as possible."

The only other thing it says is a link "view more information about this update" and the options to click next, or cancel. No matter what I click, nothing happens, so I always just close the window.

I wish I could attach the image b/c I took a screenshot of it.

What the heck is this and how do I make it stop?

When opening sites such as twitter and some other sites the screen goes fuzzy with horizontal black lines. When this happens you can't read the anything on the screen. Other browsers have no problems such as this.

Here's a pic for you

http://www.freeimagehosting.net/ovm1c

I am trying tot default back to firefox search engine...My Firefox got updated and switched back to crappy AVG search engine I despise...Just need help switching it back I hate AVG's crappy search engine it really sucks

When I go to this site http://www.fcbarcelona.es/ , Mozilla automatically switch that site to English version even though I went to Spanish version, I never had that problem, that site is on my bookmarks and it was always Spanish version, but recently started to switch to english. I don t have this problem when I go to this site using google chrome. Can you tell me why is this happeninig?

I accidently hit a combination of keys (either shift or Ctrl) and my screen now has a black box around it with SCREEN SIZE options!

How can I revert to normal and what keys did I hit to make this happen in the first place?

Thank you!

Pages come up normally, then after scrolling the text becomes 'garbled' and unreadable, as if the colors making up the letters aren't aligned properly. Sometimes small colored boxes appear in the text. Highlighting the text seems to revert it to readability. IE doesn't do this on my Win 7 computer.