Support Forum

Im running firefox on 3 computers with my macbood being the primary computer to which the two other sync to.

Recently I upgraded to ff15 but all of the add-ons have vanished from my other two computers. My macbook still has them all but the other two do not. Why aren't they syncing to the othet two computers and why did they get deleted???

This is new issue as this morning t was running fine then I refreshed home page and browser got into a loop of attempts to keep loading (desktop version of page) and then redirecting back to mobile version. Over and over. I clear cache and cookies and the Loop stops (temporarily) but the redirects to the mobile page seems to now be the default response to the www.washingtonpost.com site for this browser. Works fine in safari and chrome. So...i upgraded to ff14 (whihc I had been waitng on and same deal thing still occurs.

I am using Mountain Lion and have Adobe reader 10.1.4 installed. When I click on a site to download a pdf file, I get a blank screen and no download (worked fine before mountain lion) I went to the preferences/applications screen and pdf isn't listed in the app list. How can I get to appear there so that I can assign an action to use reader to open it.

With the problem of Default Browser Firefox 13.0.1 and not being able to access my yahoo E mail account on this browser. I have read and tried to the suggestions fro FAQ and the Community to no avail. I will uninstall the Firefox browser until your group has any further suggestions to resolve this issue. Will installing firefox 12 resolve issue? Richard Meyers

I have spent days trying to get Netflix to work on Firefox, and hate Safari, but it works there.. Spent an hour with applecare looking at my computer, and they said that it must be firefox.. I have installed and unenstalled silverlightplugin, (it doesn't show as a plugin on Firefox plugin list, but it is installed in hard drive) I keep getting the message, "Just one minute more to watch movie, download silverlight plugin, I am on a MacBook pro, and am ready to give up Firefox if this cannot be fixed. I have talked to Microsoft, and they don't support macs except for their download that I am all too familiar with!!

I currently have Firefox browser version 12.0 but it says it is the latest version. However I can download version 15.

So why can't I upgrade? or do I have to download version 15 and somehow copy my bookmarks across?

Using MAC OS 10.2.8 and FireFox 2.0.0.20. Never any issues until 3 days ago. Went to my files hosting site and I wasn't automatically logged in. Went to log in and I am unable to type in my name and password in the fields. Mouse stays the arrow. Have cleared all cookies and emptied the cache per trouble shooting advice. Other than this it is working fine.

after i upgraded to ff 14, i found that the "open new tab" button moved to the left of the tabs. how do i move the button back to the right of tabs? i've tried the customize, but it won't stay on the right when i hit done.

Whenever I click on the button on the Firefox toolbar and then start scrolling down, as soon as I want to go into a folder or press a button the drop down menu flickers out and then I have to go back to the toolbar and start again.

Any future answerer please keep in mind that I am talking about the browser itself, not a web site.

I have the latest version of Firefox for Mac and this only started happening a few days ago. Pleas help.

I often need to file pdf documents on legal electronic filing sites. Never had any problem with my PC, now with Mac I can log onto the site, click the corrct folder, but all the documents (word and pdf) are gray and none can be selected. I found a "fix" for one ECF site (I have 4 I need to be able to file on) which requires me to go to Applications and select JNLP file. But JNLP file does not show up in the list of Applications. But I know I have Java on my computer. What can I do? Help!! If I cannot file legal documents I cannot even keep this Mac.

Downloaded the update and dragged it into the applications folder. It states that I cannot update because of something labeled libalerts.dylib. Also, when I open the browser it doesn't go to the Firefox home page as usual.

I updated to Firefox 14.0.1 and gmail will not open. Have been trying for several hours since the update. Other google sites work fine and I am able to open gmail with Safari, which makes me believe it is a firefox update issue.

When I type into the awesome bar it suggests sites from my history. However it only shows their icons, no url/text. Here's a skitch of the problem: https://skitch.com/kiyanwang/e1m1j/firefox

any ideas how i fix this?

I immediately noticed a significant performance regression after upgrading from 14.0.1 to 15. I've seen various comments on input.mozilla.org but it's now a week after release and the latest firefox planning meeting made no mention of it (https://wiki.mozilla.org/Firefox/Planning/2012-09-05) so I thought I would try here.

The first thing I noticed was slow and jerky scrolling of a web page (the same one I was looking at immediately before the upgrade). I tried restarting in safe mode, and while this improved things somewhat, it was still noticeably worse. I also tried with a clean profile with similar results. It was bad enough that I reinstalled 14.0.1 and everything went back to normal.

Now I'm back in 15 to submit this report and I've noticed that the performance is bad in other places too.

• scrolling in all web pages, even simple ones
• scrolling the tab bar is also slow and jerky
• selecting text is so slow that the highlight lags half a second behind the cursor
• key repeat is now half the speed of other applications
• youtube videos drop frames all over the place, and WindowServer is the top CPU user when playing

I'm going to revert to 14 again for the time being but if you want me to try anything in 15 I can do that. I'm a developer but don't have any experience with ff so don't know what to try next.

My firefox on lion cannot display any kind of PDF files. It can recognize the file as PDF, but the whole page is blank, only the titles says: application/pdf object. I use acrobat, I have change the default application to preview and tried using the js extension, but none of them works. Helps! Now I can only right click to download pdf, which sucks. By the way, the windows version works just fine.

Here is the proof from the page I requested password reset

For your information:

User Name : xxxxxx Time of Request : Wednesday, September 12, 2012 IP Address : 161.142.148.4

If the above link is not clickable, please copy the whole link and paste it in your browser.

Should you have any questions or concerns, please contact us at https://support.namecheap.com/ Sincerely, Namecheap Team http://www.namecheap.com/

as it stated, I requested today, but I requested it maybe 2 week ago. another one is my cronjob page, I use firefox once to test it out, and it send test email to me..

Assalamualaikun Wbt

-Notis ini adalah cetakan berkomputer, tandatangan adalah tidak diperlukan-

1. query from 172.17.111.18

2. query from Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:14.0) Gecko/20100101 Firefox/14.0.1

3. query from HEAD --- I try to trace where it from, and surprisingly, it is my IP (at the time) and as it state, from Firefox I'm using..

Thanks

I click on the rotating balls of download helper and it looks as though the download is taking only a couple seconds. Then, when I click on it to play it it doesn't work and says, The document “Barney_ I Hear Music Everywhere.mp4” could not be opened. The movie's file format isn't recognized. To see if additional software is available that will enable QuickTime Player to open the movie, click Tell Me More.

I have a 2011 Apple Macbook Pro 13".

Any help is greatly appreciated.

Thanks,

Luke Wilson