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Total questions: 70

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have this problem

Firefox 21 intermittently stops loading pages, requires restart to correct.

I have the same problem as https://support.mozilla.org/en-US/questions/881844 but with fx 21. Firefox 21 on Ubuntu 13.04 stops loading pages after a while, ranging from l… (read more)

I have the same problem as https://support.mozilla.org/en-US/questions/881844 but with fx 21.

Firefox 21 on Ubuntu 13.04 stops loading pages after a while, ranging from less than an hour to a day, of regular browsing. It gets stuck on "looked up whatever.com" or "connecting to..." message. Restarting the browser makes it work for another period.

Changing network.http.max-connections did not help, clearing various history items (cookies, cache, ..., or everything except saved passwords) did not help.

I now disabled ipv6 https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can?#w_ipv6 and prefetching but the fact that the problem occurs after several hours makes it hard to test.

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has this problem

Citrix Plug-In 12.1.0.30 Disappears without warning on update to Firefox 21. Why was there no warning?

The "warn me if this will disable any of my add-ons" check box is checked. Had to revert to 20.0.1 for the plug in to reappear. I cannot get the Citrix 12.1.0.30 plug-in … (read more)

The "warn me if this will disable any of my add-ons" check box is checked.

Had to revert to 20.0.1 for the plug in to reappear.

I cannot get the Citrix 12.1.0.30 plug-in to show up in Firefox 21. Reverting back to version 20.0.1 and turning off auto-updates is the only workaround for the plug-in issue I could find. Updating to a newer Citrix plug-in not an option as the new Citrix Receivers have too many bugs and do not work well (Citrix has been contacted but they are very slow at fixing bugs).

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TLS 1.2 support !

Which future Firefox version is planned for TLS 1.2 support? Why IE, Safari, and Opera are ahead of Firefox in that very important particular security feature! Come' on M… (read more)

Which future Firefox version is planned for TLS 1.2 support?

Why IE, Safari, and Opera are ahead of Firefox in that very important particular security feature!

Come' on Mozilla, instead of the countless rapid releases, concentrate on the security part.

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has this problem

HTML5

How to know if the page someone is browsing is HTML5? For example, if I'm browsing php webpage then I right click on the page and "View Page Info", I get this: Type: "app… (read more)

How to know if the page someone is browsing is HTML5?

For example, if I'm browsing php webpage then I right click on the page and "View Page Info", I get this: Type: "application/xhtml+xml".

I tried that on HTML5 webpage but I got the following: Type: "text/html".

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How can I keep Firefox from changing the language for the spelling checker?

I'm using Firefox 20.0 on Fedora 17 (Xfce) fully updated. At random intervals Firefox will either set the language to some random version of English (Zambia, much of the … (read more)

I'm using Firefox 20.0 on Fedora 17 (Xfce) fully updated. At random intervals Firefox will either set the language to some random version of English (Zambia, much of the time) until I notice and set it back or it will simply uncheck US English without selecting anything else. It also turns the spelling checker off once in a while. It's hard to say just what, if anything, triggers this because I only close Firefox for updates, and only reboot for kernel updates. Most of the time, my computer runs 24/7 and Firefox stays open sometimes, for over a month without any other issues. I found two old, closed threads on this, but neither of them had anything applicable.

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how to add wikipedia search addon

Recently, I've screwed up while deleting some search engines from the search bar, and ended up deleting Wikipedia's entry. I've searched the web for a way to add Wikipedi… (read more)

Recently, I've screwed up while deleting some search engines from the search bar, and ended up deleting Wikipedia's entry.

I've searched the web for a way to add Wikipedia to the search bar, but I failed to find any useful information.

Is there any way to add wikipedia to the search bar, or even reset the search bar options with the default set?

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what is the latest version of firefox for IBM AIX

I am trying to update firefox and thunderbird and seamonkey on my IBM AIX 5.3/7.1 systems. Trying to find the latest version that works on my system. Environment: IBM pSe… (read more)

I am trying to update firefox and thunderbird and seamonkey on my IBM AIX 5.3/7.1 systems.

Trying to find the latest version that works on my system.

Environment:

  IBM pSeries hardware (Power 4 and Power 6) running AIX 5.3 and AIX 7.1.

IBM latest version is 3.6.26. Really need a newer version. Having problems at a number of web sites.

Anyone know where I can find a newer executable binary? Or the latest source with the instruction on how to build firefox on my system using gcc 4.7.2?

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where are successful sync's logged to?

Certainly there are error logs in `about:sync-log`, but, if sync is working, will there be a success log? When I click on the two arrows going in a circle, it says "last … (read more)

Certainly there are error logs in `about:sync-log`, but, if sync is working, will there be a success log? When I click on the two arrows going in a circle, it says "last sync <day> <time>". Where is the log of that sync? I see only error messages in `about:-sync-log`.

last log:

1369069724001	Sync.Service	INFO	Loading Weave 1.23.0
1369069724025	Sync.Engine.Clients	DEBUG	Engine initialized
1369069724036	Sync.Engine.Clients	DEBUG	Resetting clients last sync time
1369069724061	Sync.Engine.Bookmarks	DEBUG	Engine initialized
1369069724083	Sync.Engine.Forms	DEBUG	Engine initialized
1369069724100	Sync.Engine.History	DEBUG	Engine initialized
1369069724117	Sync.Engine.Passwords	DEBUG	Engine initialized
1369069724157	Sync.Engine.Prefs	DEBUG	Engine initialized
1369069724258	Sync.Engine.Tabs	DEBUG	Engine initialized
1369069724287	Sync.Engine.Tabs	DEBUG	Resetting tabs last sync time
1369069724343	Sync.Engine.Addons	DEBUG	Engine initialized
1369069724345	Sync.Service	INFO	Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:21.0) Gecko/20100101 Firefox/21.0
1369069724363	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1369069724372	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1369069724373	Sync.Service	DEBUG	Caching URLs under storage user base: https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/
1369069724373	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1369069724373	Sync.AddonsReconciler	INFO	Registering as Add-on Manager listener.
1369069724374	Sync.AddonsReconciler	DEBUG	Adding change listener.
1369069724537	Sync.Engine.AdblockPlus	DEBUG	Engine initialized
1369069724978	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1369069729796	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1369069729797	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1369069730120	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1369069730811	Sync.Service	DEBUG	User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902.
1369069730811	Sync.Service	INFO	Starting sync at 2013-05-20 10:08:50
1369069730811	Sync.Service	DEBUG	In sync: should login.
1369069730813	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1369069730817	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1369069730817	Sync.Service	INFO	Logging in user 6nc273twh2nxya4mysryxrwdwdlws6iz
1369069730817	Sync.Service	DEBUG	Caching URLs under storage user base: https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/
1369069732570	Sync.SyncScheduler	DEBUG	Next sync in 3600000 ms.
1369069781451	Sync.Resource	DEBUG	mesg: GET success 200 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/info/collections
1369069781451	Sync.Resource	DEBUG	GET success 200 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/info/collections
1369069781452	Sync.Service	DEBUG	Fetching global metadata record
1369069789953	Sync.Tracker.Forms	DEBUG	Saving changed IDs to forms
1369069791643	Sync.Tracker.History	DEBUG	Saving changed IDs to history
1369069792429	Sync.Resource	DEBUG	mesg: GET success 200 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/storage/meta/global
1369069792429	Sync.Resource	DEBUG	GET success 200 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/storage/meta/global
1369069792435	Sync.Service	DEBUG	Weave Version: 1.23.0 Local Storage: 5 Remote Storage: 5
1369069792436	Sync.Service	INFO	Sync key is up-to-date: no need to upgrade.
1369069792436	Sync.Service	DEBUG	Fetching and verifying -- or generating -- symmetric keys.
1369069792437	Sync.SyncKeyBundle	INFO	SyncKeyBundle being created.
1369069804797	Sync.Resource	DEBUG	mesg: GET success 200 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/info/collections
1369069804797	Sync.Resource	DEBUG	GET success 200 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/info/collections
1369069804798	Sync.Service	INFO	Testing info/collections: {"passwords":1369013311.51,"addons":1368938229.56,"tabs":1369032006.69,"clients":1369025329.89,"crypto":1367184184.56,"forms":1368328765.28,"meta":1368328810.65,"bookmarks":1368999394.97,"prefs":1369033279.64,"history":1368328765.75}
1369069804798	Sync.CollectionKeyManager	INFO	Testing for updateNeeded. Last modified: 0
1369069804798	Sync.Service	INFO	collection keys reports that a key update is needed.
1369069811320	Sync.SyncScheduler	DEBUG	Global Score threshold hit, triggering sync.
1369069811321	Sync.Service	DEBUG	User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902.
1369069811321	Sync.Service	INFO	Starting sync at 2013-05-20 10:10:11
1369069811321	Sync.Service	DEBUG	In sync: should login.
1369069811321	Sync.Service	DEBUG	Exception: Could not acquire lock. Label: "service.js: login". No traceback available
1369069811321	Sync.Service	INFO	Cannot start sync: already syncing?
1369069811321	Sync.Service	DEBUG	Not syncing: login returned false.
1369069813333	Sync.SyncScheduler	DEBUG	Global Score threshold hit, triggering sync.
1369069813334	Sync.Service	DEBUG	User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902.
1369069813334	Sync.Service	INFO	Starting sync at 2013-05-20 10:10:13
1369069813334	Sync.Service	DEBUG	In sync: should login.
1369069813335	Sync.Service	DEBUG	Exception: Could not acquire lock. Label: "service.js: login". No traceback available
1369069813335	Sync.Service	INFO	Cannot start sync: already syncing?
1369069813335	Sync.Service	DEBUG	Not syncing: login returned false.
1369069814014	Sync.SyncScheduler	DEBUG	Global Score threshold hit, triggering sync.
1369069814014	Sync.Service	DEBUG	User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902.
1369069814015	Sync.Service	INFO	Starting sync at 2013-05-20 10:10:14
1369069814015	Sync.Service	DEBUG	In sync: should login.
1369069814015	Sync.Service	DEBUG	Exception: Could not acquire lock. Label: "service.js: login". No traceback available
1369069814015	Sync.Service	INFO	Cannot start sync: already syncing?
1369069814015	Sync.Service	DEBUG	Not syncing: login returned false.
1369069814500	Sync.SyncScheduler	DEBUG	Global Score threshold hit, triggering sync.
1369069814504	Sync.Tracker.Forms	DEBUG	Saving changed IDs to forms
1369069814517	Sync.Service	DEBUG	User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902.
1369069814517	Sync.Service	INFO	Starting sync at 2013-05-20 10:10:14
1369069814517	Sync.Service	DEBUG	In sync: should login.
1369069814517	Sync.Service	DEBUG	Exception: Could not acquire lock. Label: "service.js: login". No traceback available
1369069814517	Sync.Service	INFO	Cannot start sync: already syncing?
1369069814517	Sync.Service	DEBUG	Not syncing: login returned false.
1369069814968	Sync.SyncScheduler	DEBUG	Global Score threshold hit, triggering sync.
1369069814972	Sync.Service	DEBUG	User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902.
1369069814972	Sync.Service	INFO	Starting sync at 2013-05-20 10:10:14
1369069814973	Sync.Service	DEBUG	In sync: should login.
1369069814973	Sync.Service	DEBUG	Exception: Could not acquire lock. Label: "service.js: login". No traceback available
1369069814973	Sync.Service	INFO	Cannot start sync: already syncing?
1369069814973	Sync.Service	DEBUG	Not syncing: login returned false.
1369069815947	Sync.Tracker.History	DEBUG	Saving changed IDs to history
1369069817497	Sync.Resource	DEBUG	mesg: GET fail 503 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/storage/crypto/keys
1369069817497	Sync.Resource	DEBUG	GET fail 503 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/storage/crypto/keys
1369069817498	Sync.Status	DEBUG	Status.login: success.login => error.login.reason.server
1369069817498	Sync.Status	DEBUG	Status.service: success.status_ok => error.login.failed
1369069817498	Sync.ErrorHandler	DEBUG	Got Retry-After: 300
1369069817498	Sync.Status	DEBUG	Status.login: error.login.reason.server => error.sync.reason.serverMaintenance
1369069817498	Sync.Status	DEBUG	Status.service: error.login.failed => error.login.failed
1369069817499	Sync.SyncScheduler	DEBUG	Got backoff notification: 300000ms
1369069817499	Sync.SyncScheduler	DEBUG	Fuzzed minimum next sync: 1369070117499
1369069817499	Sync.Service	WARN	Got status 503 fetching crypto keys.
1369069817500	Sync.Service	WARN	Failed to fetch symmetric keys. Failing remote setup.
1369069817500	Sync.Service	WARN	Remote setup failed.
1369069817500	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1369069817506	Sync.SyncScheduler	DEBUG	Next sync in 3600000 ms.
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have this problem

Automatic updates not working behind proxy

Automatic updates do not work behind proxy on Windows machines. Fix this Alot of applications can do this but neither Firefox nor Thunderbird can. Noone cares for your st… (read more)

Automatic updates do not work behind proxy on Windows machines. Fix this Alot of applications can do this but neither Firefox nor Thunderbird can. Noone cares for your stupid decisions about FirefoxOS replicating ChromeOs which is money on the wind as well. But why not do something useful for ........

Yes i know, linux doesn't have this problem and its ok there but microsoft isn't so generous thats why many companies have to think of dirty way doing things. Thats the only thing i ask, one more dirty thing for dirty os, thanks.


Edited by a moderator due to language. See the Rules & Guidelines .

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has this problem

Your Firefox profile cannot be loaded. It may be missing or inaccessible.

I have a new install of fedora18 and I was trying to recover my firefox settings from a backup. The backup doesn't maintain file ownership so I ran 'chown -R john:john /h… (read more)

I have a new install of fedora18 and I was trying to recover my firefox settings from a backup. The backup doesn't maintain file ownership so I ran 'chown -R john:john /home/john'. Now I can't start firefox, probably because of a file permission issue but if I remove the firefox dir and try to start firefox again it will create a new firefox dir and put a Crash Reports dir in it and then fail with an access denied error. So where is the premissions issue???

Thanks for you time John

[john@localhost ~]$ firefox
Error: Access was denied while trying to open files in your profile directory.
[john@localhost ~]$ ls -l .mozilla/
total 20
drwxrwx---. 6 john john 4096 Feb  1 12:08 extensions
drwxrwx---. 6 john john 4096 May 20 10:47 firefox
drwxrwx---. 2 john john 4096 Jul 27  2009 plugins
drwxrwx---. 7 john john 4096 Nov  4  2011 seamonkey
drwxrwx---. 3 john john 4096 Feb  1 12:08 sunbird
[john@localhost ~]$ ls -l .mozilla/firefox/
total 20
drwxrwx---. 11 john john 4096 May 20 10:08 1cvwnvlm.default
drwxrwx---. 19 john john 4096 May 20 10:08 2efefjeo.default
drwxrwx---.  4 john john 4096 May 20 10:08 Crash Reports
drwxrwx---.  9 john john 4096 May 20 10:10 l35ysjq6.default
-rw-------.  1 john john   94 May 20 10:47 profiles.ini
[john@localhost ~]$ mv .mozilla/firefox firefoxbk
[john@localhost ~]$ ls -l .mozilla/
total 16
drwxrwx---. 6 john john 4096 Feb  1 12:08 extensions
drwxrwx---. 2 john john 4096 Jul 27  2009 plugins
drwxrwx---. 7 john john 4096 Nov  4  2011 seamonkey
drwxrwx---. 3 john john 4096 Feb  1 12:08 sunbird
[john@localhost ~]$ firefox
Error: Access was denied while trying to open files in your profile directory.
[john@localhost ~]$ ls -l .mozilla/
total 20
drwxrwx---. 6 john john 4096 Feb  1 12:08 extensions
drwx------. 3 john john 4096 May 20 10:52 firefox
drwxrwx---. 2 john john 4096 Jul 27  2009 plugins
drwxrwx---. 7 john john 4096 Nov  4  2011 seamonkey
drwxrwx---. 3 john john 4096 Feb  1 12:08 sunbird
[john@localhost ~]$ ls -l .mozilla/firefox/
total 4
drwx------. 2 john john 4096 May 20 10:52 Crash Reports
[john@localhost ~]$  uname -a
Linux localhost.localdomain 3.8.11-200.fc18.x86_64 #1 SMP Wed May 1 19:44:27 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

(clearly I'm not doing this on the pc with the problem because firefox doesn't work there)

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has this problem

Showing SSL or TLS information.

CipherFox add-on does not provide whether current connection to a secure server is using SSL or TLS! It's very easy to see such information in IE, why it's not possible i… (read more)

CipherFox add-on does not provide whether current connection to a secure server is using SSL or TLS! It's very easy to see such information in IE, why it's not possible in Firefox even in version 21 !!! Can we expect that in future versions?

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has this problem

Why does Firefox not play a webm video until the complete file is downloaded?

Firefox won't start playing webm videos until the complete video is in downloaded/cached. http://lac.linuxaudio.org/2013/video.php?id=78 <-- example video or http://lac.l… (read more)

Firefox won't start playing webm videos until the complete video is in downloaded/cached.

http://lac.linuxaudio.org/2013/video.php?id=78 <-- example video or http://lac.linuxaudio.org/2013/recordings/09-02-baalman-480p.webm

Server side seems fine: Content-Type is OK (video/webm), apache2.2.22 (returns 206 for Range:0- requests),..

Problem exists with

* Nighly 24.0a1 (2013-05-17) Linux 32bit
* Firefox 21.0
* Iceweasel (10.0.12 from debian)

Works fine with other browsers (e.g. chromium, epiphany,...) Might be similar to https://bugzilla.mozilla.org/show_bug.cgi?id=502894#c1

Is this a bug? An issue with HTML5

Thanks in advance

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Flash Player Content does not Minimize when Firefox does

When Firefox is Minimized, Flash Player Content does not. It shows it perfectly with other opened (not minimized) applications in the exact location where it was (the fla… (read more)

When Firefox is Minimized, Flash Player Content does not. It shows it perfectly with other opened (not minimized) applications in the exact location where it was (the flash content) before. The other application seems to need an RGB colour map of exactly #000000 for it to show.

It cannot be captured in a screenshot using screengrab, nor can it be shown in playback from recordmydesktop.

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What does "success.sync => error.login.reason.network" mean?

The error messages for sync aren't useful. I don't know what the problem is, other then "it gives an error." It has "success" and "error" together. Is it saying that succ… (read more)

The error messages for sync aren't useful. I don't know what the problem is, other then "it gives an error."

It has "success" and "error" together. Is it saying that success failed? The log is in yoda-speak.

What is the error here?


1368837689324	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1368837690314	Sync.Tracker.Addons	DEBUG	Saving changed IDs to addons
1368841289323	Sync.Service	DEBUG	User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902.
1368841289323	Sync.Service	INFO	Starting sync at 2013-05-17 18:41:29
1368841289324	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1368841289326	Sync.Status	INFO	Resetting Status.
1368841289326	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1368841465363	Sync.Status	DEBUG	Status.sync: success.sync => error.login.reason.network
1368841465363	Sync.Status	DEBUG	Status.service: success.status_ok => error.sync.failed
1368841465364	Sync.SyncScheduler	DEBUG	Next sync in 3600000 ms.

Does "status.sync: success.sync => error.login.reason.network" and the surrounding messages indicate that sync sucess failed? What do the other messages mean? All I see is that will try again.


see also:

https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips?esab=a&as=aaq

http://askubuntu.com/questions/294222/

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have this problem

Firefox should offer two or more “Open a new tab” icons.

Firefox should offer two or more "Open a new tab" icons.

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has this problem

Tab background color changes when saving or downloading (Ubuntu) - bug ?

I'm using Firefox 20.0 on Linux Ubuntu. When I'm opening and using Firefox, the active tab background is light gray, and the other tabs are black (with white/gray text). … (read more)

I'm using Firefox 20.0 on Linux Ubuntu. When I'm opening and using Firefox, the active tab background is light gray, and the other tabs are black (with white/gray text). But as soon as I have downloaded a file (saving an image for example, or a pdf), the tabs change color: the non active tabs turn gray instead of black, and the tab text is almost unreadable (gray on gray).

I have disabled ALL extensions (including the Ubuntu/Unity extensions) and restarted Firefox, and get the same result. See screenshot with before/after downloading: http://imagesup.net/?di=113687926169

On the other hand, when I start Firefox in safe mode, all is well, the tabs don't change color when downloading or saving a file.

What to do? Could this be a bug ?

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has this problem

[SOLVED] How can I change the colours on Firefox 'about' pages?

I would like to change the background colour of the 'about' pages to #EFEFEF or a named colour if such code cannot be used and, if possible, the font colour as well. The … (read more)

I would like to change the background colour of the 'about' pages to #EFEFEF or a named colour if such code cannot be used and, if possible, the font colour as well. The white background is my main focus.

I am hopeful that the colour(s) can be changed using the userChrome.css file.

I have been unable to find an answer to the specific question or any source providing a comprehensive list of element and attribute names.

I am using Firefox 20.0.1 on a Linux operating system.

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have this problem

The down key doesn't scroll the page on some web sites. How can I make it scroll on all web sites?

Viewing these pages at suppose.mozilla.org in firefox 21, I can use the down key to scroll the down. However, this is not true for some web pages. For example, github pag… (read more)

Viewing these pages at suppose.mozilla.org in firefox 21, I can use the down key to scroll the down. However, this is not true for some web pages. For example, github pages :

<https://github.com/bower/bower>

pressing the down key no longer seems to scroll the page down. I've not tested it, but I'm fairly sure I used to be able to scroll with just the keyboard.

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firefox 21.0 unable to start offline app from bookmark without fake wifi turn on android 2.2.1 and 2.3.6

when the android phone is turned off, and then back on again, any desk top icon or bookmark of an web page with a manifest will not work when in airplane mode. You must a… (read more)

when the android phone is turned off, and then back on again, any desk top icon or bookmark of an web page with a manifest will not work when in airplane mode. You must at least make an attempt to turn on wifi, even an unsuccessful attempt to find a wifi connection will do. Then when you use the book mark or the desktop icon, it will work. I have a series of phones which only have internect connection - no phone company tower connection SAMSUNG-SGH-1997 firmware version 2.2.1 kernel verions 2.6.32.9 FROYO.UCKH1. Contact wih android support only got suggestion to use the google chrome browser, which incidentally does not work on 2.2.1

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