Support Forum

I called in for help because Firefox would not display my websites correctly. I called the telephone number on the Firefox website and got Vgeek support. They remotely scanned my computer and said my computer was at risk - claiming I had a trojan that my antivirus did not find and that my computer was about to crash because internal system elements were closing down. They talked me into a $400 three year protection and support package - which some local computer repair personnel say may have not been necessary. The vgeek support say they work for Firefox. Is that correct or have I been scammed??? Please advise.

While viewing my progress during a Microsoft Flight Sim session on Google Maps my position changes periodically using IE and Chrome but not on Firefox. How can I change this?

I have been finding that when I send e-mail messages that these message are not usually saved in the "sent" file. Why is that? I send approximately 6 to 15 messages daily and I have to refer back to a previously "sent" message to make sure I am not sending it to the same people I sent it before. I find that the message was never saved in my "sent file". Why is that? When I checked my "sent file", I had about 8 messages that I had sent from the middle of April and none for May. I also wish to know why, when I pull up my e-mail account, it automatically opens right up, without passwords or sign ins. What is the point of having a password if the e-mail is going to open up simply by clicking on "e-mail."?

The e-mails I've sent before I've used the initials of the people I wanted to send them too followed by a comma. When I do that know it's says they are invalid. What am I doing wrong? Thanks

There is wifi all around me within 50 to 100 feet and I have the passwords but can not connect Mac Book Pro to the systems. I have been told that fire box can be a hotspot but how do I do that? it is installed on my android.

While typing long NEW e-mail, as the text grows the window moves up and the SEND button disappears below another toolbar at top of screen. How do I send an e-mail when the SEND button is not accessible? I cannot pull the window and send button area down enough to enable the curser to activate it.

There is no hardware menu button on my android phone (Galaxy Victory), can't figure out how to access the start page, or if there's any way to create a home page. Not easy to navigate. That button seems to be needed pretty frequently judging by the tutorial I just read.

Suggestions? Definitely not used to using a smartphone yet, but this is far less intuitive than my desktop Firefox.

What is " saml 2.0 post response? " What does it do? Where does it come from? I have a 17 inch Dell xps i7. The machine is up to date. I use Firefox as my browser. When I am on the internet and I want to return to a previous url and I click on the black return arrow , "saml 2.0 post response" comes up as one of the urls that I can return to. When I click on to it , it brings me back to the same page, in other words nothing seems to happen. I searched it on the internet and I do not understand a word of what the search tells me. Should I do something about this?

I am running Windows XP (32-Bit Version) SP3 with MSIE 8 The System is Current with all updates from Microsoft & Application Vendors

Every Time I boot, I clear Browsing History for both Firefox & MSIE 8. Then I run Disk Cleanup.

If I'm just using Firefox, why the excessive Browsing History in MSIE? Why is there any browsing History in MSIE at all?

On my windows xp computers each firefox window is displayed as a discrete icon on the task bar, enabling me to jump quickly from one to another just with one click. On my windows 8 computer they display as like a deck of cards, and to change from one to another, one has to hover the mouse over the stack until a preview appears, then move the mouse to the correct one, then click it on. This is annoying and giving me RSI of the wrist. Is there a way to get the icons to display as they do on XP. Oh, and Mozilla, can you please fore the person responsible for making these bad changes, of which this is just one example.

starting firefox gives a black screen, except for the yahoo toolbar, with the address p.gif (gifimage, 1x1 pixels) being the only indicator. Once on this screen I can go to yahoo or any other web address. Yahoo is set as my default page.

Disabling all plug in's and add on's and the restarting in safe mode has no effect!

Can you please help?