Support Forum

I have just upgraded to Firefox 21.0 on my Solaris 10 system. (I know, it's not supported--sue me.) I have replicated the plugins directory from my Firefox 20.0.1 installation. All plugins appear in the Add-ons Manager, and work properly, in Firefox 20.0.1, but Firefox 21.0 tells me ``You do not have any add-ons of this type installed. How do I get Firefox 21.0 to recognize the installed plugins? Thanks.

I run windows XP on PC. A windows explorer style window popped up, urging me to update to Firefox 21. The window included a "more info" link and a "remind me later" and "install" button. I have never seen this style of notification before so clicked nothing and dismissed the window. Is this a legitimate firefox notification? If not, what have I been invaded by, and how do I proceed?

Suddenly, since the latest update (20.0.1) my right-click menu is terribly LONG. It's filled with things that seem useful, but are not to be and are not necessary at all. E.g. it contains video-control options, like mute and play, go full screen.

More weird and worse above this is: absolutely nothing in that same menu works or does anything. I

Here is a screen capture of it. It is the regular menu, randomly clicked, which appears everywhere. http://s23.postimg.org/ur0zwg4bf/regrigclibar.png

What's about this? Bug? I think anyway it is broken and needs to be solved.

Hi, Just a few hours ago, firefox has updated itself to the new version, 20.0. After restarting, it seems all working fine. But when I did right clicking to view the context menu (and copy image location), I saw a long list, with options like "Pause", "Play", "Mute" and so on.

Here is a shot: http://2imgs.com/2i/i/515c6224/79903d27bae38742936c6eea68084f43/d1af1c36e5.f.png

Google, Yahoo, no matter who I search on - the warning pops up! I get no warning using Google Chrome or IE, but I hate those. It also says 'Infection:URL:MAL' and I can find no way to eliminate these warnings.

Being in China, all pages embedding forbidden sites take minutes to load; most of the time, firefox displays for a while "loading twitter platform" or something similar, before finally displaying the page with "little holes". So I would like to forbid altogether any try to connect to facebook, twitter, and youtube (it would be even best if there was a list of censored sites in China).

(There are also good reasons to ban twitter and fb apart from this contingence).

Disclaimer: there is no political statement in this post. I just want content that is authorized in china to display conveniently, without interference from content that I did not want in the first place.

I'm finding it very confusing that for some reason I have all sorts of backup files for firefox backed up on my USB pen & desktop.

I have no idea if I need to keep all of them, or just one of them, as backup.

Which of the below do i need to keep, and which delete? Thanks.

bookmarks.html (on my USB pen)
bookmarks-2012-01-29.json (on my USB pen)
FILE FOLDER ENTITLED 00jhkBLAHBLAH.default (on my USB pen)
FILE FOLDER ENTITLED: Old Firefox Data (put onto my Desktop via Firefox Reset)

I go to a website that requires a Java plug-in. I downloaded the latest update (21) for Java 7 from Oracle but when I go to Add-Ons>Plugins in Firefox 20 the Java plug-in doesn't appear and when I do a search at the Get Add-ons nothing that mentions the Java Plug-in shows up. Where can I get the plug-in required to use with JRE7u21?

Mac OS 10.7.5, Firefox 20.0, Java Runtime Environment 7 update 21

I reply to an email and when I go to send, nothing happens. I have to refresh to make it work. I have learned to copy the text before I refresh, or I will loose some of it. Don't have this problem with other browsers.

The default text/xml type handler displays XML as a nice tree, but there is this annoying message on top of the page: "This XML file does not appear to have any style information associated with it. The document tree is shown below."

Is there any way to suppress it while still using the default tree view? Thanks.

This app market has taken over my home page. I went to control panel and deleted it there but it has not gone away. Avast is what put it there and I got rid of that trouble thing. any help will be grateful.

Microsoft does not suggest using the admin profile/user as one`s main internet browsing venue, so I have made another account with limited access for security purposes. The problem is my admin account has all my Firefox bookmarks! So basically I am trying to import bookmarks from Mozilla Firefox to another? Mozilla Firefox browser on my computer! Most of your import help is form a DIFFERENT browser,Chrome, Explorer,ect ,but not from Firefox to Firefox, if you will. Does this make sense?

This past few days syncing of both my desktops simply is not working. When I go to history it only shows the history of the computer I currently work on. In Sync options on both computers everything is set and ok. All of this worked until last Friday the 17th. So please either help solving this issue either tell me what to do.

Thanks, Andrej

When opening sites such as twitter and some other sites the screen goes fuzzy with horizontal black lines. When this happens you can't read the anything on the screen. Other browsers have no problems such as this.

Here's a pic for you

http://www.freeimagehosting.net/ovm1c

I updated my avast security and it stopped running, it tells me my shields can't be found and a fatal error accured. Any help you can give me? I can't even uninstall the avast now to reinstall. Could it be incompatible with Firefox?

Using firefox on my windows 7, keybar 1.8 customized search just appeared. it is annoying as it changes my homepage whenever i start firefox. also puts search on my toolbar. I uninstall it on programs but it stays on firefox. please help!!!!