Support Forum

My MacBook hard drive (HDD) died. Now I have new HDD. Now my old hard drive is like external HDD. And I'm trying save all files from old HDD to my new HDD. How can I import bookmarks into my new hard drive? Where can I find my old bookmarks on my old HDD?

Before upgrading from 18.0 to 18.0.1, the Firefox theme listed under [Tools][Add-ons][Appearance] was called "Default 18.0" and was better than the default in 18.0.1. I want to restore the plain old default 18.0 theme, but I could not find it in the humongous collection of available themes. I do not want a fancy theme, just the old default for 18.0.

Rebuilt my website in Serif WebPlus X6.
Using Google Chrome or Internet Explorer the site is displayed correctly as is the source code.
In Firefox 18.0.1 Code is being read wrongly. Cleared Cache and fault still there. Checked in Wifes laptop – still the same fault on her Firefox and okay on Chrome and IE.

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But firefox is showing -      span class="Body-C-C9">“Why won’t the doctors listen”?</span></p>

There are further similar faults throughout the website.
Why is Firefox not reading the code correctly?
Please help.

I have the latest versions of both Firefox and Norton Internet Security, have rebooted many times and still no Norton toolbar. The add-ons screen does not list the 2013.2.3.1 version, only the previous version that is disabled. Is there a way to force this update?

thanks kilgore

Bookmarking suddenly stopped working yesterday.

When I add a page to bookmarks, and select "Choose..." for Folder, the next dialog, where I am supposed to select the target folder, has empty list of folders (I am talking about the "big" list/tree). The drop-down box above the list still contains all standard and last used folders, and is functional, but nothing else. The "New Folder" button is also disabled. The bookmark still will be created in one of those selected folders, and it will also sync. Bookmarks manager, as well as Bookmarks menu both work fine.

I have tried disabling all plug-ins, and deleting localstore.rdf, but these did not help. I do not remember installing any new plugins either.

I have FF 18.0.1 running on a VISTA Home Premium system and whenever I enable the Norton Toolbar (2013.2.1.36) -- updated as of 1/20/2013), FF always crashes when I close the browser. The only way I can prevent the crashes is to disable the Norton Tool Bar. All of this worked find prior to FF 18.0

I have been to the Norton Community website and there are multiple posts about this, but to date, the problem is NOT fixed. Norton adms apparently are aware of this problem.

Does anyone in the Mozilla community know when this will be resolved and who has ultimate responsibility for fixing it -- Mozilla or Norton?

I also have a Windows 8 Pro system on a laptop--and there is NO problem whatsoever there.

Since FF auto-updated, Priceblink doesn't pop up while shopping. Also, FF seems to hang periodically when I attempt to go to any site. I uninstalled/reinstalled Priceblink to no avail.

Starting early January 2013 in Firefox, YouTube videos are loaded as blank black screens for the first five seconds. At the 0:06 mark, videos start playing normally. This is not an issue in Chrome or IE. Tested with all plug-ins and add-ons disabled (except Flash player). Plug-ins/add-ons updated. Tried re-installing Firefox with no solution. Help? Thanks!