Support Forum

In the last few weeks, a lot of my Firefox windows hang for long periods of time - a minute or more. Today it got much worse, where it would hang for ever (defined as many minutes until I got tired of waiting and killed it).

After trying many things - It appears to be Javascript related. If I disable javascript - all the sites I go to first complain that javascript is not enabled butthen offer me a javascript free version. I have no hangs with java script disabled. a few sites just won't work with out it - but still no hang. As soon as I re-enable javascript - all my windows hang. I have tried only having a couple tabs open but still they hang. This happens with google mail and Yahoo mail as my base two. But if I open several other windows instead, they hang as well.

I tried downgrading to Firefox 17 - no help there.

I tried updating flash, I tried downgrading flash. No difference.

I have run out of ideas on what to do here.

Whenever I click a link, it opens in a new tab. This just started almost a week ago, but I didn't change any settings or click anything--it just started doing it by itself. It is extremely irritating, because it just increases the number of tabs I have.

i use firefox for samsung galaxy s3 and instead of downloading videos it starts to play them which is very anoyin and disturbing when i want to download them. please help me with this.

Ad popups appear in the uppermost left-hand corner of the desktop screen every time I start Mozilla Release 17.0 and are blocked from redirecting me to another website. The source address of each is, as the subject states: http://techblog4uonly.blogspot.com - Laura's Blog - Mozilla Firefox.

 These do not close until Firefox closes, and then sometimes persist until I use Task Manager to force them closed.  Going to the site blogspot.com takes me to https://accounts.google.com/ServiceLogin?service=blogger&passive=1209600&continue=http://www.blogger.com/home&followup=http://www.blogger.com/home<mpl=start#s01
 The site http://techblog4uonly.blogspot.com takes me to Laura's Blog, and her address is Laurapolock@gmail.com.  I do not recall giving Laura Polock permission to embed script on my home computer.  I don't find a way to gracefully put this, but if she is not generating ad revenue by desk-spam, then who is?  If she has been hijacked, then who better to tell her than the community she hopes to serve with identity protection - and that is one of her offers.

I followed the instructions about how to put my bookmarks in alpha order but it didnt work so what is the correct way to do it in alpha order a-z

I also noticed this fix in the forum- Chosen solution by philipp

hello, the view menu in the library doesn't change the arrangement of bookmarks themselves (but only allows you to temporarily view them sorted by certain criteria). in order to organize them alphabetically, right-click a bookmarks folder & select "sort by name".

but there is no sort by name in the droip down box when I right click a bookmarks folder, but I eventually found the folder and done it as sort by name showed so I click on it and closed the bookmark, then opened again but did not change?

On my Linux Ubuntu system with Firefox 17.0.1 (and with several earlier releases, eg 12-16 I think) after a few weeks the tab triangle or arrowhead on one or more Firefox windows becomes defective. This problem is different from http://support.mozilla.org/en-US/questions/931515 in that if I restart the browser and resume the Firefox session the problem goes away for a while. (Note: I will wait until 05:00 UTC on 28 Dec before restarting FF to clear the current instance of the problem, in case anyone can suggest other relevant tests or data.)

The main symptoms are these: Triple click no longer slides the list of tabs all the way left or right. Double click appears to work once (from an extreme end). Single clicks step the tab list one tab at a time up to near an extreme end but then stop working before the extreme tab becomes visible. The following paragraphs give some more details about the symptoms.

When the problem occurs, tabs for new pages (eg reached by links from the right-most visible tab and opened in new tabs) do not become visible (that is, are not squeezed into the list on the tabs bar). The right-facing triangle, although not grayed out, does not make the tabs for the newly opened pages visible, but seems to have no effect. Clicking the X for the right-most visible tab closes that page and then one of the tabs that are "hidden out to the right" becomes visible, but other tabs out to the right remain inaccessible.

Meanwhile, the tab triangle arrowheads continue to work ok on other FF windows. For example, the left and right tab triangles in this current FF window (where 15 tabs are visible for 17 pages open in the window) are working fine. But in the FF window with the problem (where 15 tabs are visible for 40 pages open in the window) the triangles stop working one tab too soon: they don't give access to the leftmost or rightmost tab.

Note, clicking + (Open a new tab) jumped the list to the right end, with the new tab and an empty page visible; but after I clicked the left triangle three times, so that the new tab scrolled off to the right, no matter how many times I click the right triangle, that tab remains invisible, even though the webpage for it is still visible as the currently selected page. Opening a URL from command line acts the same way.

The system runs Linux 3.2.0-35-generic #55-Ubuntu 12.04.1 LTS x86_64 system with Firefox 17.0.1. I don't remember when I first encountered the problem but believe it was in 2011 (vs 2010) on a Fedora 7 system. Restarting FF has always cleared the problem. The command line "echo session $DESKTOP_SESSION desktop $XDG_CURRENT_DESKTOP; wmctrl -m" produces (in part)

   session ubuntu-2d desktop Unity
   Name: Metacity

"top" shows, in part:

 PID PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
3033  20   0 2158m 1.1g  38m S    7 28.7   3878:21 firefox

Note, I snipped 1200 lines of text from the Troubleshooting Information because the 50000 bytes in it pushed this post's length over the 30000 byte limit. All of the snipped lines started with "print.tmp.printerfeatures"

Why this - https://moneyclick.karnatakabank.co.in/ website is not opening in firefox. I have the latest version of java & flash player installed and working.I didn't even get a warning that this website is not compatible with firefox. Still not working. Chrome and IE 9 opens the website as it is, they have java enabled too.

Please check for yourself and reply. Can anyone solve this?

For several weeks I have been accessing Words with Friends through Facebook using Firefox. For the last two days, when I launch Words with Friends in Facebook using Firefox, a small window opens stating "Trouble Connecting to Facebook. It seems we're experiencing problems connecting to Facebook. Please refresh and try again." Refresh does not change the condition. If I access using Internet Explorer, I experience no problems.

I do a lot of copying information from websites into word, and in doing this there's a lot of formatting like font style and color codes and color fades that need to be kept when I'm copying them into word. On my desktop computer this isn't a problem at all, but on my labtop here Firefox does not keep the formatting of the text and copies it only as plain text into Word 2007. Chrome keeps the formatting, but unfortunately chrome also keeps the background color of the website and I don't need that and can't figure out how to make it go away.

I have tried using the paste special, but the only options it has are plain text and unicode plain text.

Everything I have read blames Skype Click-to-Call add-on, so I will state that it is not currently and never has been installed on this machine.

Since FF has been having trouble retrieving my windows & tabs, slowing me, I tried finding the solution, so I browsed FF Help, and read about RESET.

The Mozilla Reset-Firefox article stated: "when [reset] is done, a window will list the info that was imported. Click Finish and FF will open. That's it, you're done!"

But this fails to inform me whether RESET leaves Favicons etc. etc. arranged AS IS without fooling around with their order.

So is my best bet to:

(1) Reset? (2) Disable extensions/themes? (3) Update to latest version (why? i'm happy with this version, if not for becoming slow) (4) I only seem to have a coupon printer plugin. Does that hog memory?

Thanks!

P.S. My system info, is: Thinkpad Pentium M, 1gb RAM. 1.73ghz

Suddenly there was a portal site named "myv9" or "V9" on the screen when I started Firefox the other day. It contains a lot of icons for programs like Facebook, Google and so on. Until now I have had only Google as start page from Firefox. Of course I can click on the Google icon to get there, but it is the only site that I want to use of all these. Nearly all the other icons (except Facebook and some others) lead to specific US sites that I never visit (for example the weather forecast for North America) , because I live in Sweden. How can I get rid of "myv9"? Even if it doesn´t harm my computer, I am afraid that it will slow it down, and, besides, it needs an extra click to get to Google. Vidar Ferm, Sweden

Dear Sirs.

I ask the help of you to remove the software v9 Firefox browser. I've tried various actions in an attempt to remove it, but without success. I'm seriously considering uninstalling Mozilla Firefox and use another browser. But I think there is a solution and I am appealing to you to get this help.

Thank you.

Fabio Guilhon

I called in for help because Firefox would not display my websites correctly. I called the telephone number on the Firefox website and got Vgeek support. They remotely scanned my computer and said my computer was at risk - claiming I had a trojan that my antivirus did not find and that my computer was about to crash because internal system elements were closing down. They talked me into a $400 three year protection and support package - which some local computer repair personnel say may have not been necessary. The vgeek support say they work for Firefox. Is that correct or have I been scammed??? Please advise.

I have tried to use the suggestions listed but I am very dense and need a walk through. How do I permenently remove yahoo search from my list of search engines? I can remove it by manage search engines... but it comes back.

I've been a Firefox user since before the beginning. I used the original Netscape 1.0.

Tonight I did one thing: add my Android Tablet browser to sync.

IT IMMEDIATELY ERASED ALL MY GODDAMN BOOKMARKS!

I realize that sync is not a form of backup but the one thing it should NEVER do is ERASE anything.

I've had it with this piece of crap browser. It has been steadily going downhill for a long time and I'm fed up with it. This is the last straw. It's not like there aren't alternatives.

Non-destructive alternatives.

Recently when I dragged webpage URL shortcuts to my desktop, they no longer showed the Firefox icon. The icon that appears is the standard white icon with the little square and three colored dots that Windows uses for unknown programs although when I double-click on the URL, Firefox does boot up.

I would like to fix this problem so that the Firefox icon will again appear in the URL shortcut. How do I correct this problem?

Windows XP Pro SP3 Firefox 17.0

I am tired of constantly being required to install a new update for Adobe Flash player which ALWAYS includes a marketing program embedded in the download, for Google Chrome, or McAfee or Malware or some other junk I do not want.

Instead I would like to migrate away from Adobe Flash and instead utilize VLC as my default media player, but when I go to my Control Panel set defaults VLC is not included. I have found "instructions" on line to add VLC to the Control Panel list, but you would HAVE to be a programming specialist to wade through the basic machine code and effectively achieve upload to the Control Panel Default Option list.

I figure I cannot be the only customer afflicted by this marketing ploy by Adobe Flash....over the last few months....and I prefer Firefox....so I figure you must have other customers writing to you. I simply want to dump Adobe Flash. If enough people dump them, then maybe they will abandon this marketing crap.