Support Forum

I use windows 7 on a Lenovo thinkpad, everything is up to date as far as I can tell. Sophos antivirus.

Every couple of weeks, I get a large popup window that is titled "Software update" with the firefox logo beside it. The message says "It is strongly recommended that you apply this update for Firefox as soon as possible."

The only other thing it says is a link "view more information about this update" and the options to click next, or cancel. No matter what I click, nothing happens, so I always just close the window.

I wish I could attach the image b/c I took a screenshot of it.

What the heck is this and how do I make it stop?

http://ams1.ib.adnxs.com/click?xcvTuaKUYD_Fy9O5opRgPwAAAEAzM8M_xcvTuaKUYD_Fy9O5opRgP8iF0-MWu35I3E6ZrjrOqSwe-c1QAAAAAJFoEAAdAgAAHQIAAAIAAAD9LUAA1dUCAAAAAQBVU0QAVVNEAKAAWAI6fQAAf0oAAgMCAQUAAIQAzCmF5gAAAAA./cnd=%218QWUNQjWsDEQ_duAAhjVqwsgBA../referrer=http%3A%2F%2Fib.adnxs.com%2Ftt%3Fid%3D1049977%26size%3D160x600/clickenc=http%3A%2F%2Flife-localized.com%2Fhealth%2Fskincare%2Fdailyconsumeralerts%2Fworld%2Findexsplitc.htm

the above targeted ad comes to every page even in firefox.com how this comes and how to fix

Since version 20 when I close a tab after some time tabs don't close and you can't even switch to the closed tab. Which seems to indicate that webpage has close but tab bar has not removed the page entry. This means that tab bar gets filled with old tabs quickly. Only way to recover is to close Firefox and restart. This is very annyoing and forcing me to switch to other browsers. Same problem doesn't happen on older version. Due to this I have right now downgraded to version 15. But our IT will automatically upgrade to latest version very soon.

I have concerns regarding security of computer and my personal privacy while using anonymox. I need some rarefactions regarding the same:-

1-Has the add-ons developed by Mozilla or it is a third party application ?

2-Is it Safe ?

Let's say I fat-finger a url (e.g., Facebook..com), or I type "fac" into the address bar and either miss the down arrow or hit "enter" before the websites containing "fac" appear in the drop-down. I realize my error immediately, hit "ESC"... and rather than stopping, Firefox continues on to the error message ("Server not found: Firefox can't find the server at www.facebook..com") or the search results (First Acceptance Corporation, according to Google) until that page finishes loading. This wasn't an issue with older versions of Firefox--actually, it was one of the reasons I preferred Firefox to IE, since all versions of IE always behaved as I described above. Is there a reason newer versions of Firefox can't stop loading a page immediately upon my hitting "ESC" the way older versions did perfectly? More importantly, is there something I can do to get my forced upgrade of Firefox to replicate the good user interface of previous versions? It's not a huge issue, but it's irritating and seems like a step back.

from a while i accepted by mistake on some certificate that allowed ads to be in every site i log on. The ads under the name (Ads not by this site). I tried the malware and the ordinary antivirus but nothing work. And i really want to get rid of it. thanks

When I choose an m4v file on the 'net, FF *downloads* instead of *streams* the file to Windows Media Player; IE9 and Chrome immediately launch WMP and begin streaming the video.

 I have the latest WMP plugin, and I have set the default program to WMP for M4V files.

Running Windows 7 and FF 15.0.1.

My Imac is version 10.8 snow leopard. I tried to import bookmarks from Safari to Firefox but import data from another browser is greyed out, even though private browsing is turned off. I also created an .html file for my bookmarks no problem but when I import this file to firefox, no bookmarks appear. I checked the file in a plain text editor for any folded files but none existed. Can anyone help me solve this problem. It seems the easiest solution would be if the IMPORT DATA FROM ANOTHER BROWSER button was functional. thanks.

Has been happening for about two weeks now. Firefox crashes whenever I receive a facebook message while it is opened in a tab. It still happens in safe mode. All my drivers are up-to-date and my firefox + extensions are uptodate

I've tried reinstalling flash, clearing cookies/history, and reinstalling firefox and it still happens (but when i reinstalled firefox, i did the backup/restore thing that restored everything so I have not tried a true clean install.)

Thanks.

Nothing at all when I go to add-ons. I can not delete or disable any since I can not see them. One of the add-ons has a bunch of settings but I can not change them. When I open Add-ons manager there is nothing, not under any of the categories on the left. Extensions, Plug-Ins, Appearance, Gett Add-ons, all blank.

When trying to print in Firefox, and when scaling the page size in page setup, the first page prints correctly, but subsequent pages do not scale correctly and are too large for the paper, with parts of the text are being cut off at the top and right. This is not fixed by checking or un-checking the "ignore scaling/shrink to fit page width" in the print window, or by changing the scaling%.

I am running Firefox 15.0.1, on Mac OS 10.5.8.

The same problem happens in the print preview and if I save the print as a .pdf

I have tried all the fixes in the how to's and others in various forums with no improvement.

This happens every time I try to print a document scaled up or down only in Firefox.

My job includes examining a large volume of solar images in movies. For example, take a look at http://aia.lmsal.com/aia_cadence/aia_0304_orig_20120831_1915/AIA_0304_ORIG_20120831_1915_j.html, which is more than 120 MB. On my Mac (OS 10.6.8), this used to run smoothly on Firefox, but when I upgraded to version 17 earlier this year, it stopped running smoothly with frequent blank frames. I remember last summer I was on version 15 and the movies ran without problem. Therefore I downgraded to version 15, and have ignored prompts for upgrade up to now. Is this problem known and has it possibly been taken care of in the newest version? I was told by my colleague that version 18 was pretty much the same as version 17 (bad), and that Google Chrome could handle my movies properly.

After installing these addons https://addons.mozilla.org/en-US/firefox/addon/personal-titlebar/?src=search https://addons.mozilla.org/en-US/firefox/addon/iconic-firefox-menu/

the titlebar becomes a little bigger. How to trim it a little so that it comes the same height as it is without this addon. One more thing, i have tabs on bottom, but with the plugin tabs cannot go all the way to the top how make that feature work properly?

I'm forced to log in time and time again for certain sites. While on others I stay logged in as long as I dont deleted my cookies. I've got "Tell websites I dont want ot be tracked" unchecked and AdBlockPlus installed.

Gmail itself will load - if I type the gmail url in; if I just try and navigate to it from, say, google.co.uk it won't load. My university recently switched to gmail and none of their links work for me either.

Google maps displays a grey square with a "sorry we have no maps available for this area at this magnification" message for every location, at every magnification.