Support Forum

Automatic updates do not work behind proxy on Windows machines. Fix this Alot of applications can do this but neither Firefox nor Thunderbird can. Noone cares for your stupid decisions about FirefoxOS replicating ChromeOs which is money on the wind as well. But why not do something useful for ........

Yes i know, linux doesn't have this problem and its ok there but microsoft isn't so generous thats why many companies have to think of dirty way doing things. Thats the only thing i ask, one more dirty thing for dirty os, thanks.

Edited by a moderator due to language. See the Rules & Guidelines .

I am running mac 10.6.8 and just want my old browser back which was not linked to yahoo. Yahoo encouraged me to get 21 but I don't want. How do I get 20 unlinked to yahoo back.

At the moment I use Windows7 with Internet Explorer 10 and AVG Internet Security paid for anti virus system, I'm not at all clever with computers, all I can do is send and receive emails. I'm a computer dimbo! That's why I want to know if the whole 'thing' will be downloaded or whatever it's called so I don't have to start worrying what to do next. I'm having terrible problems with Outlook in place of Hotmail and want out asap. Many thanks.

Every time I want to play an MP3 that is online, a new tab opens in Firefox and the MP3 is played inside Firefox. No matter what I do: I did set MP3 to play with Windows Media Player (or Always Ask) but Firefox ignores that setting. Or with another mediaplayer, Firefox still keeps on playing it in the browser itself. I know that it has something to do with Quicktime cause when I uninstall that, MP3's are opened in the mediaplayer of my choice. But as soon when I have Quicktime (or Quicktime Lite for that matter) installed, Firefox ignores my settings and only plays it in the browser. I do need Quicktime for my music and video editing software, otherwise I would not install it. The codec alone with Quicktime Lite does the job, but also with that Firefox will not play MP3 and MP4 files with my player of choice. Same goes for MP4 files: no matter what I do, Firefox is playing it in the browser itself instead of the setting I made in the Options of Firefox to set my player of choice.

I use explorer mostly. When they updated their last time, I came across problems with company website not able to accept the update. so, I then use Firefox without any problem. Until it's trying to update. I don't want this company website to stop working with another update until some site won't work I don't want the update!!! explorer has always had these issues I don't want to have Firefox have the same issue!!! My argument has nothing to do with your Firefox it's explorer causing me to go else-ware and I can't afford to loose access!!

I'm finding it very confusing that for some reason I have all sorts of backup files for firefox backed up on my USB pen & desktop.

I have no idea if I need to keep all of them, or just one of them, as backup.

Which of the below do i need to keep, and which delete? Thanks.

bookmarks.html (on my USB pen)
bookmarks-2012-01-29.json (on my USB pen)
FILE FOLDER ENTITLED 00jhkBLAHBLAH.default (on my USB pen)
FILE FOLDER ENTITLED: Old Firefox Data (put onto my Desktop via Firefox Reset)

I updated my avast security and it stopped running, it tells me my shields can't be found and a fatal error accured. Any help you can give me? I can't even uninstall the avast now to reinstall. Could it be incompatible with Firefox?

I just got notice this morning about this new version of Firefox but I'm hesitant to install until I know that my Norton toolbar will work. Can you provide some information? Thanks!

I need to open a pdf in the firefox broswer, but since I clicked "open in TWINUI", and remember my choice, it doesn't let me open in the broswer anymore. How do I change that preference?

Using bind9 locally. It works for all other sites except www.mozilla.org. Also checked my employer's site and found the same thing.

root@core2:/etc/init.d# host www.mozilla.org
;; connection timed out; no servers could be reached
root@core2:/etc/init.d# dig www.mozilla.org

; <<>> DiG 9.7.3 <<>> www.mozilla.org
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 57419
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;www.mozilla.org.		IN	A

;; Query time: 0 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Mon May 13 00:10:30 2013
;; MSG SIZE  rcvd: 33

root@core2:/etc/init.d# dig +trace www.mozilla.org

; <<>> DiG 9.7.3 <<>> +trace www.mozilla.org
;; global options: +cmd
.			500815	IN	NS	i.root-servers.net.
.			500815	IN	NS	g.root-servers.net.
.			500815	IN	NS	f.root-servers.net.
.			500815	IN	NS	j.root-servers.net.
.			500815	IN	NS	k.root-servers.net.
.			500815	IN	NS	c.root-servers.net.
.			500815	IN	NS	m.root-servers.net.
.			500815	IN	NS	d.root-servers.net.
.			500815	IN	NS	l.root-servers.net.
.			500815	IN	NS	e.root-servers.net.
.			500815	IN	NS	a.root-servers.net.
.			500815	IN	NS	b.root-servers.net.
.			500815	IN	NS	h.root-servers.net.
;; Received 304 bytes from 127.0.0.1#53(127.0.0.1) in 1 ms

org.			172800	IN	NS	a0.org.afilias-nst.info.
org.			172800	IN	NS	c0.org.afilias-nst.info.
org.			172800	IN	NS	d0.org.afilias-nst.org.
org.			172800	IN	NS	b2.org.afilias-nst.org.
org.			172800	IN	NS	b0.org.afilias-nst.org.
org.			172800	IN	NS	a2.org.afilias-nst.info.
;; Received 435 bytes from 192.228.79.201#53(b.root-servers.net) in 99 ms

mozilla.org.		86400	IN	NS	ns2.mozilla.org.
mozilla.org.		86400	IN	NS	ns1.mozilla.org.
mozilla.org.		86400	IN	NS	ns3.mozilla.org.
;; Received 135 bytes from 199.19.57.1#53(d0.org.afilias-nst.org) in 98 ms

www.mozilla.org.	300	IN	CNAME	mozorg.dynect.mozilla.net.
;; Received 72 bytes from 63.245.215.5#53(ns1.mozilla.org) in 99 ms

root@core2:/etc/init.d# 

Is there a problem with mozilla's DNS? It can seem to resolve mozorg.dynect.mozilla.net.

I just updated my browser to version 21.0 and in doing so 'lost' some of my most frequently used search engines. A look into the searchplugins folder revealed that all previously listed OpenSearch Description files are gone except those of the search engines I'm missing. Trying to reinstall some of them, I realize most of the missing search engines are for sites that themselves do not provide them like http://www.wikimindmap.org and http://www.goodreads.com so I must have gotten them form third-party sides but in previews versions they just worked fine.

I wonder if anyone knows the way to roll back from an update in Firefox? I do not wish to remove and re-install if it's possible just to roll back. I am using Windows 7 Pro and the "about Firefox" says I have 19.0 installed. The update causing the problem went in on 19/03/2013. Hope someone can help. Regards. G

Update history says version 20.0.1 was installed on April 11, but Help About Firefox says I have version 19.0.2. Since I'm on the release channel, with updates automatic, I should be current.

Thank you, Pete Reque