Support Forum

I'm a Nightly user who upgrades every day. A couple days ago after upgrading I ended up having to install a third party app that unfortunately also installed some Delta search and toolbar junk without my knowing it. I deleted all the Delta junk I could find but later discovered that when doing a Startpage search from the Nightly search bar it would now just take me to the Startpage.com home page instead of performing the search and returning results as it had always done before. I suspect the search URL for Startpage got changed either by the Nightly upgrade or the Delta junk, or something along those lines. I've tried resetting Nightly to its default state as well as removing and reinstalling the Startpage search engine but no luck. Have looked everywhere but cannot find where the Startpage search URL is stored so I can return it to normal behavior. Other search engines work as normal from the Nightly search bar. Any ideas?

I just download Firefox for my tablet, and I am trying to get the browser to be set up just as it in on my desktop. I would like it to look like the classic view, menu bar, bookmarks, and so forth, but there does seem to be any way to change the settings. Could you please help with this.

I was lissening to online radio. Firefox needed to update. After the latest update the windows media player plugin dissapeared from the add-on list, while still being installed correct. I reinstalled it, but that didn't work. I replaced/deleted some files in firefox as suggested for similiar problems, but that didn't work either. Now I can't play wmp files anymore on firefox.

I hope u can help me solve this problem.

FF21. I have icons from several extensions showing. In customize mode, thee rightmost three are locked in place and grayed out with diagonal stripes. What does this mean? How can I free them?

I tried to hear a conference call on a website. Got a message, needed windows media plug in. Checked my plug ins, no windows media. Read tutorial on firefox support. Clicked on download. Got a window that asked for repair or change. Tried repair, then change. Need better directions on how to finish download. Got message download successful, but after closing firefox and reopening, still no plug in for windows media in list of plug ins. Went to site and could not hear conference. Read support forum. Message about using about:config. Tried this, typed in about: config in start menu, but didn't see anything that looked like I could change to true like message said. solved by opening internet explorer and going to website and listening to conference call on windows media player. There was a message saying click here if you want to enable media player. Did so, heard conference. Tried using chrome. Got to hear conference yesterday. Today, there was same message about needing plug in when I tried to follow instructions to get plug in, it was as confusing and useless as firefox. The bottom line is I tried to do everything set forth in firefox's forum suggestions and can't get the windown media plug in to show up in my list of plug ins and can't hear conference calls on firefox. Chrome did say they were working on getting plug in available at chrome store. I agree with comments that I was able to go to web sites and hear calls before firefox made an update that removed my windows media plug in. The simple download fix, presumeably from windows, does not work, apparently because firefox can't find the fix. That is not the user's fault, and it looks like windows tried to provide a fix, and firefox won't recognize it. Bottom line, it is easier to use another browser, than try and get the windows media player plug in installed on firefox. What good is a browser, if you can't hear a call on the website that the browser takes you to? Please make it easy to install the windows media plug in on firefox. Thank you..

Yesterday I noticed that my mouse wheel no longer scrolls from anywhere on a web page. On some pages it works well but not on others. It's almost as if it hits a blind spot and will no longer scroll. If I move the pointer onto the scroll bar, or near the margin, it usually works there. If I move to a different web page it may work differently. It seems as if the formatting of the page determines whether or not it will scroll. It was not like this two days ago. It's frustrating when you move the wheel and expect the page to scroll and it doesn't. If I restart FF in safe mode the mouse wheel scrolls properly.

I've just updated FF to v21 and whenever I click a direct link to an mp3 file, it starts to play automatically in the browser instead of downloading. I'm aware I could right click on the links to save the content but previous versions of FF would just start to download automatically so I would like to get that behaviour back if possible please.

The 'application' settings for the file types is already set to 'save file' and disabling all the plugins and extensions doesn't change anything either.

Any help would be cool.

Thanks.

hi i had Avast Ad Blocker in my add ons. i tried to allow the ad blocker in my website, bambissitnshop.com & weebly where my website is thru. that worked fine, but the next day, my Avast ad blocker was gone & also gone from the add ons. i have avast internet security. i wrote them & they said it's a firefox problem. they show i still have the ad blocker. can anybody help me ? by the way, love firefox & the security, thank you

Out of nowhere my page up button now acts like a back button and my page down button does nothing. I am using an ASUS laptop and have had it for 3 years and never had this issue before today.

I have various browsing sessions, one is for email, one for studies etc. With one of the browsing sessions when I try to close a tab, firefox asks if I really want to close this tab, because for some reason it thinks I'm writing a message. This is really starting to get on my nerve, not because of firefox, but because of the website that triggers these popups.

Is there a way to disable these?

I've trying so hard to find an answer, so I would be really grateful for your help!

Blessings, Janne

A few days ago, Firefox updated itself to the 18.0.1 version. Now, each time Firefox updates itself, I tend to lose some of my preferences, those being: opening new tabs as a blank page, tabs being on the bottom, and showing my windows and tabs from last time. Usually, though, once I go and change these things back to the way I like them, they stay like that and I have no further problems.

However, this time Firefox won't save my preferences. The tabs go back to being on top, the tabs I last closed aren't there, and these tool bars I don't want keep appearing. Instead, three tabs are always there upon opening Firefox: Welcome to Firefox, Mozilla Firefox Start Page, and Yahoo! Toolbar. Also, when opening a new tab, the page says, "page does not exist" or something, and the URL is not even comprehensible, just random letters like someone bashed their head into the keyboard, something like: "jkfui87$^&%$$09."

I've tried resetting Firefox like it says in the "How to fix preferences that won't save" page, but it didn't help. As for deleting certain files from the profile folder, before I resetted Firefox, I only had "user" and "prefs" and "Invalidprefs" which weren't exactly what that self-helping page asked for so I didn't delete them. After I resetted Firefox I lost the "user" file, but I still have the other two. Should I try deleting them even if they're not exactly like the page describes? They are missing the ".js" part so I haven't felt comfortable messing with them.

Please give me some advice. I'm tired of having to go change my settings in "about:config" each time I open Firefox. But I really don't want to try anything that would delete my bookmarks or history, as I'm very dependent of them.

Before I changed internet service providers, I could type my search queries into the url bar and receive search results from Google. After I switched ISPs, my queries typed into the url bar are put into my new ISP's horrible search engine. How do I change it back?

I've already tried going to about:config and changing the value of the keyword.URL preference to "http://www.google.com/search?ie=UTF-8&oe=UTF-8&q=" but that didn't fix my problem.

New information since creation of the post:

My ISP is Optimum. I have opted out of DNS Assistance and still have seen no change.

When my search term is two words or more, I am directed to Google search results. If my search term is only one word, however, I am still directed to Optimum's search results.

I would like to change the download location from my internal SD card to my external SD card but I do not see any option for that. is it possible to make that change? if not, might I recommend you add that feature in an upcoming release as my external can hold more than my internal card. thanks.