Support Forum

I am terribly upset with Mozilla. I use Mozilla in conjunction with my AOL account. I agreed somehow to take Mozilla news and now there are all kinds of downloads being forced on me that I do not want. I cannot get past them and some are already messing with my computer. Browser and my AOL News page etc. I do not want these downloads and now I do not know how to get rid of the stuff. It is conflicting with AOL which I PAY FOR - GET IT !!!! I am so angry with Mozilla that I believe I will drop it.

it show the print pages to pdf (processing) window & when i click start button in that window it automatically close down without any message!!!

   this mozilla Add-ons doesnt work :(

When I visit this site:http://www.apolloarchive.com/apollo_gallery.html I can no longer see the image thumbnails when I click on the image IDs. I contacted the site owner, and he said it worked for FF on his computer, but I'm afraid my javascript isn't working here. I did everything, cleared the cookies, ran Safe Mode, checked options- though i may have goofed. And I'm almost sure javascript is enabled here. I have Win XP. I don't want to check another browser; if the problem is here than it needs fixing. I'm waiting more word from the site owner, but I tried everything he suggested. So what do I do? Do I download another Javascript?

in the middle of updating, my computer crashed. i restarted firefox and it was 19 instead of 18. then when i checked my add-ons. everything was disabled and most were gone!... then i went to plug-ins for an update and it doesn't even run anymore. somehow it did save my old firefox in a folder on my desktop but i don't know how to work it.

i've always updated my firefox and never had a problem. but now nothing works and i need everything to be restored.

When I click a link to download BBC iPlayer programmes, nothing happens. I can watch them through the iplayer site but the download links do not work. Flash player and Air are all up to date. This issue started with Firefox 20. I have been a Firefox user from the beginning and these issues need a fix. The issue is not replicated in Internet Explorer, Chrome or Safari. Regards

Paul

I have been having issues with certain pages loading correctly but have not been able to resolve the issues. I also tried to create a screen shot to no avail apparently. It's is not with every website only some here and there. Sometimes if I navigate aware and come back to that page it can resolve the issues but more times than not it does not fix the problem. I can also use another web browser such as google chrome or firefox and not run into the same issue. The exact same page will load correctly and as expected. I appreciate your assistance in this matter and I have done some of the trouble shooting steps noted in the frequently asked questions and what you all have suggested to resolve the issue such as clearing the cache, etc but it does not seem to resolve the problem long term

I have Windows 7 and downloaded a theme from Microsoft. I can't get it to open or run. First, why didn't it go to the defaulted themes section of the computer when I downloaded it, and secondly, how do I open it?

Firefox simply has to make it possible for it's users to delete/remove/UNINSTALL UNWANTED PLUG-INS !!! WHY has this NEVER been a default option ???? I just don't understand.I found a page on how to "manually" delete plug-ins BUT...guess what ??? I ended up really screwing things up.Trying to manually delete the plug-ins that I wanted to do so with,I just randomly typed letters on my keyboard to rename the files and I did NOT write down what I has renamed these entries.

  Well,the instructions for doing this were not written very well and the "uninstall" did NOT take !! I even went as far as to uninstall and reinstall the entire program (Firefox) (thinking that maybe a fresh install would give me just the default plug-ins/extensions that Firefox comes with when a person downloads Firefox for the first time) TO NO AVAIL !! PLEASE....is there ANY way that you can help me with this ???

I've gone through all the suggestions, troubleshooting listed here and nothing has worked in stopping this "hanging" business. It started earlier this week with FF16. So I tried uninstalling, clearing out any traces of it, profiles and all. R-installed with the previous extensions, plugins and scripts. Still did it. So I either disabled or uninstalled said add-ons. Still did it. Upgraded to 17, then 18. Same problem. "Not responding" every couple of minutes for just a few seconds, longer when I switched tabs. I'm a heavy tab user, but given the problem, I've gone down to no more than 3 open at the same time. Still hangs. So I decided to do a complete overhaul. Did a reset. I even thought it was my computer (Vista with SP2) which had been working fine and was slowing down around the same time FF was hanging and being a resource hog.

With FF uninstalled, with the help of Microsoft support, I worked on the laptop. Uninstalled my usual programs, including AV (which had avast). Moved all my files to an external hard drive. In essence leaving my computer with bare bones. Did a defrag and a system restore. I reinstalled av, then ran it. All clear. Ran malwarebytes. All clear. Ran registry clean. All fine. So I reinstalled FF18 and did not use any add-ons. Still hanged. Went up to FF19 beta thinking whatever but there is, would be cured. And it worked fine witn no add-ons. So I started installing my usuals, but leaving only the most important ones, ABP, No Script. Was ok so I added greasemonkey, smartest toolbar, download statusbar and unhide passwors. All which I've used for years with no problems. And FF19 worked fine with no hanging for like a day and a half. Today, (jan 24) not only is it haning and not responding again, but it's doing it more frequently and for longer.

FF never has crashed, it just hangs and freezes. My job is ALL online. I don't like Chrome (not user friendly to me). I'd rather avoid using IE. I'm a user of FF since day one, but this is stressing me out because I cannot do my job properly.

What can I do to make it stop? My only other option is to just forget FF and try and get used to Opera.

Now that I think about it, could this hanging problem be related to the Java issue that has come out publicly recently?

I don't know what else to do. I've tried everything that has been written here. Trust me, I've wasted 2 days on this issue. Time I'll never get back and I could've used to do work.

Thanks

The last time Firefox actually saved an html page in the history was May 16th. Firefox will only save pages that I visit that are non-html pages, a page that ends in .pdf, jpg, .doc, etc.

I have tried several times messing around with options - picking don't remember history, then restarting and selecting remember history.

I uninstalled Firefox, but kept personal data. Then I reinstalled. Still didn't work.

I then used the reset FireFox. It only made things worse. Now I can't change the home page.

This is Firefox 22 beta on Win 8 Pro 64bit

i want to use get go download manager to download the file which i have choosen to download..i want automatically that all files from firefox should be download from get go download manager....plz answer mty question.

an instrumental on a plane and the president discussing the leak-plays when ever i open a video on. they will play then the current and sometimes together. vlc plug in and silverlight. Disabled one then the other. No change. Both and still played. On Beta so info available.

I can't use any add-ons, themes, etc. All of them cause my nav bar to turn red and say I haven't enough data for that site. I'm afraid a virus will creep in if I use any add-ons. What fun is a browser that you can personalize. I know I have beta, but even reg FF was doing this. I have win xp and can't update just yet. I'm not sure what else I can do. I had to begin FF all over again with new data, just to get rid of the add-ons and red nav bar. Are you going to fix this? It's not just one add-on it's all of them.

It seems like everytime I use a complete theme- this time Noia 4- the nav bar, or the letters on the nav bar, turn red. Why can't I find a complete theme that works? I have Windows XP.