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20

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151

have this problem

when I istall the latest version of Flash player, I get a plugin

When I install the latest version of Flash Player(11.6.602.171), I get a firefox plugin. Why am I not receiving the Flash Player instead? OS is vista home premium, firefo… (read more)

When I install the latest version of Flash Player(11.6.602.171), I get a firefox plugin. Why am I not receiving the Flash Player instead? OS is vista home premium, firefox v.18

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14

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27

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16

have this problem

after latest update wmp plugin is missing in add-ons, but is still correct installed. Reinstalling wont work. What can i do?

I was lissening to online radio. Firefox needed to update. After the latest update the windows media player plugin dissapeared from the add-on list, while still being ins… (read more)

I was lissening to online radio. Firefox needed to update. After the latest update the windows media player plugin dissapeared from the add-on list, while still being installed correct. I reinstalled it, but that didn't work. I replaced/deleted some files in firefox as suggested for similiar problems, but that didn't work either. Now I can't play wmp files anymore on firefox.

I hope u can help me solve this problem.

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13

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18

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145

have this problem

ordinal 459 could not be located in dynamic link library.urlmon.dll What the heck is this and how do I fix it?

I get the following message:the ordinal 459 could not be located in the dynamic link library. urlmon.dll. I get this when requesting list links within a genealogy program… (read more)

I get the following message:the ordinal 459 could not be located in the dynamic link library. urlmon.dll. I get this when requesting list links within a genealogy program (not on the internet) Haven't noticed it on anything else yet because I have been obsessing over just that one program. At the same time I notice that my windows sidebar is not visible. Have not changed any settings. Java was disabled due to the recent exploitation. Would that have something to do with it. Or perhaps Firefox18 installed and then it went bad? Thanks in advance for any help. Running Vista.

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10

new this week

2

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21

have this problem

how do I set google as my default search engine

Hello Firefox, Google comes up as my Home Page, but when I enter, it defaults to www.ask.com. How do I keep it on Google please? Thanks, Sharron

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6

new this week

1

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104

have this problem

how to clear cookies and cache on firefox mozilla?

I need help with clearing cache and cookies on Firefox Mozilla. Please respond. Thank you, Majak

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6

new this week

15

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69

have this problem

firefox 19 freezes after downloading adobe flash player 11.6

firefox said it deactivated my flash player for my "safety" and that i had to get the newer flash player version. i installed flash player 11.6 but went onto a website th… (read more)

firefox said it deactivated my flash player for my "safety" and that i had to get the newer flash player version. i installed flash player 11.6 but went onto a website that used the flash player but my whole computer freezes!!! i checked with other websites and the same thing happened. i reinstalled an old version of adobe flash player and firefox deactivates it, saying that i need to install the newer version!!! my os: windows vista 32-bit flash player now: adobe flasher player 10.3 HELP!!

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5

new this week

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157

have this problem

Tried everything to remove Claro-Search! It keeps returning when restarting browser! What do i do? help!

Hi my computer is infected with the browser hijacker called claro-search. I've done some research on it and have tried many fixes but it still keeps coming back. What I'v… (read more)

Hi my computer is infected with the browser hijacker called claro-search. I've done some research on it and have tried many fixes but it still keeps coming back.

What I've tried: Adware Cleaner Malware bytes Restarting in safe mode going to about:config and typing in claro-search then clicking reset to the search results. Troubleshooting information and resetting Firefox Going to the Profile folder under troubleshooting information and deleting the chromeappsstore.sqlite file

Does anyone have other suggestions as to what i should do?

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4

new this week

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90

have this problem

WHERE IS START PRIVATE BROWSING?

I used to have Tools/Start Private Browsing Session At Firefox20 this is gone. What happened to it? If I can't have it on a session basis can I return to Firefox19?

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4

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4

have this problem

How do I get Bing to stop loading in a new tab?

I had Google as my home page and when I would open a new tab it's blank but when I updated my Divx player it set Bing as my homepage and loaded Bing when I open a new tab… (read more)

I had Google as my home page and when I would open a new tab it's blank but when I updated my Divx player it set Bing as my homepage and loaded Bing when I open a new tab. I have Google as my homepage and it comes up when I open a new window but when I open a new tab it still goes to Bing. How do I disable this so a blank page comes up again?

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3

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19

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66

have this problem

Firefox 18.0.1 often freezes, at random times, since about 31 Jan 2013

2 Feb 2013 Concerns: Firefox 18.0.1 often freezes, at random times, since about 31 Jan 2013 I am using Mozilla Firefox 18.0.1, Windows Vista, PC, Desktop. My Mozilla Fire… (read more)

2 Feb 2013 Concerns: Firefox 18.0.1 often freezes, at random times, since about 31 Jan 2013 I am using Mozilla Firefox 18.0.1, Windows Vista, PC, Desktop. My Mozilla Firefox freezes since about 31 Jan 2013 at random times quite often, when I do see TV or videos, also with YouTube videos. It freezes especially when I do start TV or a Video, sometimes also it freezes when the video is running for some time. I do use Firefox mostly only for TV and videos, so else I do not see. Some days earlier (26 January 2013), I had installed the upgrade of the new Norton Internet Security 2013. The two Norton add-ons on for Firefox, I have both deactivated. I can get out of the freezing, when I do click to end the Internet connection. After I have waited for about 5 seconds, the Mozilla Firefox browser can be moved again with the cursor. After I click to close the Firefox, and wait for about 5 seconds, the freezing also does end. I did do two Windows restores, one to 1 week ago and the next to 2 weeks ago. After the restore, when I started Mozilla Firefox, it was at first Firefox 17. But to my very bad luck, Firefox started immediately to update to Firefox 18.0.1 I had seen this updating on Help – About Firefox. There were good times, when people could choose themselves which version of Firefox they wanted. After the restore, I had also downloaded the latest Adobe Flashplayer version (about version 11.5), but the freezes have remained the same. Is there a possility to prevent the automatic update of Firefox? So that I could choose which version of Firefox, I do want. When there is a serious bug in Firefox, I could nevertheless use Firefox instead of changing to the Internet Explorer. I know I myself am responsible to prevent hackers from entering my computer. I have read that 80% of users in Germany do not have any Internet Security against hackers at all. My Internet Explorer until now does not freeze.

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3

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53

have this problem

Firefox won't load or slow every time since 18 update I have all necessary cleaning done--just don't open right now

Lately Firefox does not load on my Vista--especially since update 18 happened. It shows that Firefox is running in the task manager but the page doesn't come up. This is … (read more)

Lately Firefox does not load on my Vista--especially since update 18 happened. It shows that Firefox is running in the task manager but the page doesn't come up. This is every time I try to start the browser. It runs once I can get it to come up--but it never ever comes up the first time without going into task manager and finding the file it is in and starting it there as "administrator". This is very very annoying--before I uninstall and change browser back to Chrome which has its own issues--perhaps you can enlighten me as to how to fix this problem--it needs a patch? Don't tell me to dump history cookies etc. This I have already tried and it doesn't do anything--the problem persists. Any solutions for me? Thanks Lr

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3

new this week

1

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10

have this problem

I cannot download adobe flash player to my comuter

This problem has been occurring and reoccurring since November 2012, I receive a message on my desktop stating that I need to update my adobe flash player. I click to do … (read more)

This problem has been occurring and reoccurring since November 2012, I receive a message on my desktop stating that I need to update my adobe flash player. I click to do this and am transported to the adobe flash player download site. I click the "download now" tab and receive the download instructions page. When the popup window appears I select "save file" as instructed. I am then transported to the Firefox download list where I double click the flash player install highlighted in blue. The next pop up window asks if I want to "run file". I click "run file" and nothing happens. (alternatively I get a pop up window that asks me to continue if I am the administrator and I click "continue" and nothing happens) The pop up windows previously mentioned list the source of the download as C:/users/"my name"/downloads and when I click "details" it says (sic) C:/users/"my name"/ downloads remove C:/file/users etc. Sometimes I will get a message saying file cannot be found at C:/users etc. Of course not, because the file is in firefox downloads and not in my user download file. Is there a way to fix this? The flash player is not listed under firefox plugins so I cannot disable it or change it. Incidentally, other download files for updates etc are working without issues, I did have to disable the adobe reader plug in so that I can view PDF files on other internet sites. I have Vista sP2 on Dell XPS 420 with Firfox version 18.01

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3

new this week

1

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6

have this problem

Java usage after Firefox updates

It seems like every time Firefox updates, my Java won't work on some of the games I play on pogo.com. It brings up a sign telling me to install Java, which I have and whi… (read more)

It seems like every time Firefox updates, my Java won't work on some of the games I play on pogo.com. It brings up a sign telling me to install Java, which I have and which is up to date. I clear my caches, make sure I have the latest Java version, delete older versions, and in the end, just don't go to sites/games that it is having problems with. Why does this happen? I've heard of the problems with the Java 7 version, and tried to go to the older version, but it still doesn't work. Then, when I went to the Mozilla site, it told me that Java has been blocked and to click on the block in the top corner to enable it for trusted sites. I don't have a "lego" block anywhere that I can click on, and in my add-ons page, it shows that Java is enabled. I'm getting extremely frustrated with this happening every time Firefox updates!

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3

new this week

2

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4

have this problem
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2

new this week

6

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392

have this problem

How do I remove Snap do search? It comes on everytime I try to use your browser?

I downloaded a program and I made sure the check boxes asking to install addons were disabled. Next thing I know I had a snap do toolbar on my firefox home page. I went t… (read more)

I downloaded a program and I made sure the check boxes asking to install addons were disabled. Next thing I know I had a snap do toolbar on my firefox home page. I went to control panel and uninstalled the toolbar. now when I try to use firefox i get the snap do search page come on.

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2

new this week

2

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29

have this problem

firefox 20 keeps crashing on exit after prolonged use

Hi folks, I've been having this problem for a while. I have a habit of opening firefox then just leaving it open. When I do eventually close it I would say 9/10 times it … (read more)

Hi folks, I've been having this problem for a while. I have a habit of opening firefox then just leaving it open. When I do eventually close it I would say 9/10 times it crashes with the below error from windows.

note: these crashes do not appear in the about:crashes section. At one point I found instructions on how to use a debugger to try and gather information but it seems those instructions are out of date. In addition I'm not even sure it would work as the crashes only happen when I close firefox (x out). I haven't tried to run in safe mode (yes i know) because it would mean running "naked" for 12+ hours on various sites. I have however at one point tried removing all add-ons just to rule those out. any ideas what could be causing this?

I should note that this does not happen if I don't leave firefox open for long periods of time.

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	20.0.0.4833
 Application Timestamp:	5152542c
 Fault Module Name:	xul.dll
 Fault Module Version:	20.0.0.4833
 Fault Module Timestamp:	51525346
 Exception Code:	c0000005
 Exception Offset:	000973d8
 OS Version:	6.0.6002.2.2.0.768.3
 Locale ID:	1033
 Additional Information 1:	b05f
 Additional Information 2:	2e3b50ff7c9c4b528d2c3e25c3788924
 Additional Information 3:	35e6
 Additional Information 4:	ade5b70865927a97ffc4e19e594b771f
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2

new this week

1

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27

have this problem

'Firefox Downloads window' blank in FF19 & FF20 in Private browsing

Hi I have upgraded the ff18 to Ver 19 a few days ago and came across this issue/ bug. I have again gone to the beta ver20 as well and it still persists. Whenever I try to… (read more)

Hi I have upgraded the ff18 to Ver 19 a few days ago and came across this issue/ bug. I have again gone to the beta ver20 as well and it still persists.

Whenever I try to download something in the private browsing mode, none of the downloads (download progress) are shown in the download window I.e. things like 'the % downloaded' and the 'speed' etc even though I know the download is taking place. This was very useful in the old versions of FF.

Any suggestions other than going back to ver18?

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2

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1

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22

have this problem

Firefox not clearing cookies!

Firefox 19.0.2 running on Windows Vista Firefox 19.0.2 is NOT clearing cookies Tools->Clear Recent History is selected. I have been using Firefox for 9 years now and it k… (read more)

Firefox 19.0.2 running on Windows Vista

Firefox 19.0.2 is NOT clearing cookies Tools->Clear Recent History is selected. I have been using Firefox for 9 years now and it keeps getting worse and worse. I know how to clear cookies as I have done it thousands of times. Imagine my surprise today when I went to Google and fount out I was still logged-in from earlier because my cookies were not cleared when I thought they were cleared as they used to be.

I do not like being tracked on the internet. I browse some websites, clear the cookies, disconnect and reconnect to the ISP to get a new IP address. I am not interested in any other non-solution solutions. What I want is for this BUG to get fixed. And it is clearly a BUG because other people are complaining about it.

Can you imagine the security implications of using Firefox when it does not properly clear cookies when people think it does???

Another thing that really bothers me about version 19 is how Firefox hides cookies from you when you are browsing in Private Browsing mode. When using Private Browsing, if you go to Tools->Options->Privacy->Show Cookies it shows only cookies from Google but not the websites you have viewed directly making it appear that no cookies are set when they are. You have to exit out of Private Browsing, Clear Recent History (if it works!) and then re-enter Private Browsing to continue. Think about a news website that limits you to 10 news stories by using cookies. I used to clear the cookies and continue reading the news. I can't do that anymore without exiting out of Private Browsing first. But now that I have discovered that cookies are not being deleted anymore using Clear Recent History, I guess that won't work either.

Who could possibly think hiding cookies in Private Browsing mode was a good decision? Why would you hide anything from the users of Firefox?

Also, I have noticed on some webpages with a lot of images that a black bar stretching the full width of the browser and approximately 50 - 75 pixels high will appear over the rendered page. It disappears when the page is scrolled.

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2

new this week

9

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20

have this problem

Adobe Flash plugin installed but not showing up

Since 2-18-2013, my Adobe Flash Player is neither appearing as being installed with FireFox19 ... NOR does it work on any website other than the Adobe "verify" page. I ha… (read more)

Since 2-18-2013, my Adobe Flash Player is neither appearing as being installed with FireFox19 ... NOR does it work on any website other than the Adobe "verify" page. I have: a. Removed Flash Player and rebooted c. Reinstalled Flash Player from download location; rebooted; restarted FireFox. d. Removed latest flash player (per "c" above); rebooted. e. Downloaded a older version of F/P, rebooted, restarted.

Bottom line: No Flash Player works. When I (somehow) navigated to the "about:plugins" there is NO Flash Player.

HELP ... I'm a senior and so frustrated now. Thanks in advance.

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2

new this week

8

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13

have this problem

not all images are being displayed in firefox but work in other browsers

Not all images are being displayed but they do appear with other browsers. This just started happening today. I've tried dropping cookies. Resetting cache. Rebooting. Eve… (read more)

Not all images are being displayed but they do appear with other browsers. This just started happening today. I've tried dropping cookies. Resetting cache. Rebooting. Even uninstalling and reinstalling but the problem still is there.

I'm running on Vista.

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