Support Forum

I have problem loading Java related websites after an upgrade to the latest version of Firefox 17.0

Some pages, keep asking me to enable "Javascript". Under preferences, "Enabled Javascript" is already being checked, yet the websites still will not load.

Java is already updated.

I do not have this issues before the upgrade, and all along it is working fine.

Firefox' about window shows "Restart to Update" every time an update is released, as many other users already reported. After restarting the same happens again. This issue is as old as Mozilla is providing the Mozilla Maintenance Service. Completely uninstalling, rebooting and reinstalling Firefox, as suggested in the KB, only works until a new update is released! This, unfortunately, already forced me to replace Firefox on all machines in my domain with Chrome half a year ago. Despite MSI deploy of Chrome, it keeps all Chrome installations up-to-date without any Admin intervention.

> This problem occurs Workgroup-PCs as well as Domain-joined-PCs on operating systems Windows XP SP3, Windows 7 and Windows 8 or the respective server equivalent.

> Sometimes, "Restart to Update" is shown when Firefox is already current, sometimes it is not current.

> The problem occurs only for ordinary Windows User Accounts (not Administrators). When logging in as Admin it says "Hooray..." and in about window it says "up to date".

> When restarting and logging in as ordinary User, it again shows "Restart to Update".

> Possibly this is caused by a permissions problem for ordinary Users to query the Mozilla Maintenance Service!?

Hi my computer is infected with the browser hijacker called claro-search. I've done some research on it and have tried many fixes but it still keeps coming back.

What I've tried: Adware Cleaner Malware bytes Restarting in safe mode going to about:config and typing in claro-search then clicking reset to the search results. Troubleshooting information and resetting Firefox Going to the Profile folder under troubleshooting information and deleting the chromeappsstore.sqlite file

Does anyone have other suggestions as to what i should do?

My desktop is running Windows 8, which recently crashed. Since then, every time I start up, Firefox 17.1 (which is in the startuo folder) does not load, but brings up an error window saying (Couldn't load XPCOM). Dismissing the window then allows me to start Firefox myself. I have uninstalled Firefox (but not the personal stuff), downloaded a new copy of Firefox 17.1 and re-installed.... same thing happens.

Just to clarify ..... this only happens once, following the initial boot up of the desktop. I dismiss the error window and all is well after that.

Any bright ideas please?

What is XPCOM referring to? A missing dll file? can I find this file elsewhere and move it to the correct location?

Many regards.

Running auto updated Firefox 17.0.1 on Windows 7. I used to be able to stream Netflix just fine until late in the evening, 11/30/2012. I tried to stream a movie and Netflix showed a window saying it couldn't due to a problem using Silverlight, code 2103. Netflix suggested I remove and reload Silverlight. I did, twice. I also updated Firefox yesterday, just in case. Still, no joy. I can stream Netflix just fine with Internet Explorer. What gives?

Ok I have a new problem with the new Firefox. I just updated my Firefox to the newest version. But while I’ve been using the old version I use a very good feature I liked about Firefox a lot .that was the cache folder and cache files used to create for using software like downloading so many kind of files like videos pictures and any content I’ve browsed on the net by Firefox. All those files been there in a folder in this location (C:\Documents and Settings\A\Local Settings\Application Data\Mozilla\Firefox\Profiles\r52ck3aw.default\Cache) and I could use that to preview all those files but now when I go to that folder there is just like thousands folders and none of my file is there you only can find a few of them. Please don’t tell me that I no longer have that folder and cache files like the old versions? Please help?

New machine, set up Firefox - only I'm now unable to have the tabs where I want.

What is the matter with you people? The simple option of having tabs BELOW the navigation toolbar is taken away. We’re told of the ‘benefits’ of having tabs on top. But like crass Windows developers, those at Mozilla take one step forward then two steps back, and don't give the user a choice. The whole point of using Firefox is the ability to customise – I suggest you don’t lose sight of this fact!

I’ve read this piece: http://www.ghacks.net/2012/07/26/mozilla-tabs-on-bottom-feature-needs-to-go/

Quote: "You may wonder why Mozilla is making the change. According to Frank Yan, it is because of ‘maintenance costs and usability concerns in relation to current and future UI'"

Maintenance costs? Pfff!

Hi, after updating to Java 7 update 10 Java stopped working. Plug in checker indicates Java Deployment Toolkit 7.0.100.18 is installed correctly, but Java test page says plugin needed and Java Runtime Environment 1.7 u10 is available. Install fails. Uninstalled Java and tried manual install (including as administrator) but no resolution. All old Java versions have been uninstalled. Thank you for your time.

I try to change the default search engine in the search bar (to Google) by following your instructions, including by deleting all the other available options, but every time I re-open Firefox, all the other search engines have re-appeared and the default engine is Yahoo, not Google.

Not really a question, more of a plea...

Firefox 18.0 crawls on my machine. Not the browsing as such; that's only a little slower than 17.0.1 (still noticeable). I'm talking about opening and traversing menus and entering text in text fields on sites. I had to go back to 17.0.1 as it was just too annoying. This is on Linux Mint Debian Edition (Debian Testing), using the nl localized Firefox downloaded from the Mozilla site. Switching off extensions and/or using a new profile didn't help. If this doesn't get any better in following versions, I'll have to look for another browser when 17.0.1 becomes too old. Please don't make me do that. I've just tried Chrome and quite frankly, it's a bit of a joke...

As of late, my Firefox browser has been freezing my entire computer. It keeps saying that it is "not responding", my mouse turns into that blue circular loading screen, I can't exit anything, I can't even open task manager, I have to take the battery out just for my computer to turn off.

I scanned everything with Norton; didn't detect anything. I even did the Norton Power Eraser, still nothing. I set Firefox to run the program as an administrator and I thought it was fixed but it wasn't.

I even update my plug-ins and for some reason, your website keeps telling me I need to update the same ones, so I can't even rely on that.

I noticed that it does happen when I'm on a Youtube page. Like when I've paused a video.

It opens fast, it browses fast, it goes to certain websites fast. It's this annoyance that has really bothered me and has considered me switching to Google Chrome.

If you don't want me to, then tell me how to fix this issue.

Missing options of "Enter Private Browsing" "Open new tab" and "Open new window" when right click (right context menu) firefox icon on taskbar.

i already tired complete uninstall and reinstall, but the options are still missing. print scr: http://www.freeimagehosting.net/9znkp

Thank You in advance for help. Best regards

i reinstalled firefox to my desktop the previous one used to show my homepage google when i opened a new tab in my home page .but it doesnot open my homepage google now it is blank with some rectangular blocks

Previously this same question has been answered and closed, but not resolved and it states over 600 people have the same problem. Firefox will not shut down, and needs to be shut down through task box, surely this is not a real solution.

I have gone through all the processes stated https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding#w_firefox-hangs-when-you-quit-it but they don't seem to work. I have Firefox 17.0.1 with windows 7. This proves a huge security issue on a shared computer when the history is set to be cleared each time the browser is closed - when it fact nothing is being cleared.

Mozilla can you actually please provide a reason why this is happening and fix it?

When I close out of Firefox 17 it always restores my previous session when I open the browser back up, no matter how many tabs I had open before I close. It does not take me to my homepage setting, just reloads the previous session before close. All the time. How do I fix this issue?

Hi somehow sweetpacks decided to get on my computer I have tried removing it but am unsuccessful. I have firefox as my home page but when I type in something it goes to sweetpacks. I can't find anywhere on my computer to remove it. Please can anyone help it is so annoying. Brad