Firefox Support Forum

Hello,

A couple of months ago I discovered that I no longer have the ability to edit, delete, or dismiss a shortcut from the home page of my desktop. I did read that the 3 dots will appear if I hover over a shortcut. I tried that several times on different shortcuts but the 3 dots never appeared. Is there another way to edit, delete, or dismiss a shortcut? Or even better is there a way to restore the 3 dots?

I cleared my cookies, cache, history and data like I was told to when I connected a new router so all of my shortcuts have changed. A few that are there now I don't want and I do want to add several new ones.

Thank you for your help!

For years I have used Firefox as my preferred internet browser, and most of the time it's OK. Recently, however, when trying to log on to my bank accounts, I get the message "Log on error. You need to enable cookies in your browser to logon to Internet Banking." How do I do this? In the meantime I am using another browser and can log on successfully there.

Hi, Before I try to refresh Firefox to fix an issue with Youtube pages not loading properly (I've tried everything else), I need to know whether or not my open windows and tabs will be preserved. Thanks in advance!

I am having trouble trying to open sites that I know are safe , for instance trying to follow a link from an email, or even using google search

I get a message saying 

'Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.ojrq.net.

any advise please?

Dear Sir, we are unable to get plugin JAVA TM PLATFORM SE8U341 for running digital key. i have requisite software installed in my system. Please guide. I have attached screenshot regarding the same.

In Windows 10, Audible throws this error:

An Error Occurred An error occurred during processing. Please close this window and try again.

Other browsers are fine. Other media in Firefox such as BBC Sounds are fine. I cleared the history, then reset Firefox. I thought it might be an issue with the latest Realtek driver, but I could not roll back all Realtek drivers. So I installed an Asus DS Xonar 7.1 PCI soundcard. This shows exactly the same problem.

Thankyou.

All of a sudden I can't access Lowe's or Home Depot web sited from my browser. I get the following message-

You don't have permission to access "http://www.lowes.com/" on this server.

Reference #18.c159c817.1717595309.c95b81

https://errors.edgesuite.net/18.c159c817.1717595309.c95b81

Never had this problem before. I get the same message when attempting tp access Home Depot.

Please help if you can

Hello,

I am unable to access x.com, and I think this is caused by hackers.

Below I try to explain the facts (or information) that leads me to this conclusion.

After I enter the x.com in Firefox's address, in the developer drawer Network tab I can see the content-security-policy as:

content-security-policy: connect-src 'self' blob: https://api.x.ai https://api.x.com https://*.pscp.tv https://*.video.pscp.tv https://*.twimg.com https://api.twitter.com https://api.x.com https://api-stream.twitter.com https://api-stream.x.com https://ads-api.twitter.com https://ads-api.x.com https://aa.twitter.com https://aa.x.com https://caps.twitter.com https://caps.x.com https://pay.twitter.com https://pay.x.com https://sentry.io https://ton.twitter.com https://ton.x.com https://ton-staging.atla.twitter.com https://ton-staging.atla.x.com https://ton-staging.pdxa.twitter.com https://ton-staging.pdxa.x.com https://twitter.com https://x.com https://upload.twitter.com https://upload.x.com https://www.google-analytics.com https://accounts.google.com/gsi/status https://accounts.google.com/gsi/log https://checkoutshopper-live.adyen.com wss://*.pscp.tv https://vmap.snappytv.com https://vmapstage.snappytv.com https://vmaprel.snappytv.com https://vmap.grabyo.com https://dhdsnappytv-vh.akamaihd.net https://pdhdsnappytv-vh.akamaihd.net https://mdhdsnappytv-vh.akamaihd.net https://mdhdsnappytv-vh.akamaihd.net https://mpdhdsnappytv-vh.akamaihd.net https://mmdhdsnappytv-vh.akamaihd.net https://mdhdsnappytv-vh.akamaihd.net https://mpdhdsnappytv-vh.akamaihd.net https://mmdhdsnappytv-vh.akamaihd.net https://dwo3ckksxlb0v.cloudfront.net https://media.riffsy.com https://*.giphy.com https://media.tenor.com https://c.tenor.com ws://localhost:8008/v2/ipc https://ads-twitter.com https://analytics.twitter.com https://analytics.x.com  ; default-src 'self'; form-action 'self' https://twitter.com https://*.twitter.com https://x.com https://*.x.com https://localhost.twitter.com:3443 https://localhost.x.com:3443; font-src 'self' https://*.twimg.com; frame-src 'self' https://twitter.com https://x.com https://mobile.twitter.com https://mobile.x.com https://pay.twitter.com https://pay.x.com https://cards-frame.twitter.com https://accounts.google.com/ https://client-api.arkoselabs.com/ https://iframe.arkoselabs.com/ https://vaultjs.apideck.com/ https://recaptcha.net/recaptcha/ https://www.google.com/recaptcha/ https://www.gstatic.com/recaptcha/; img-src 'self' blob: data: https://*.cdn.twitter.com https://*.cdn.x.com https://ton.twitter.com https://ton.x.com https://*.twimg.com https://analytics.twitter.com https://analytics.x.com https://cm.g.doubleclick.net https://www.google-analytics.com https://maps.googleapis.com https://www.periscope.tv https://www.pscp.tv https://ads-twitter.com https://ads-api.twitter.com https://ads-api.x.com https://media.riffsy.com https://*.giphy.com https://media.tenor.com https://c.tenor.com https://*.pscp.tv https://*.periscope.tv https://prod-periscope-profile.s3-us-west-2.amazonaws.com https://platform-lookaside.fbsbx.com https://scontent.xx.fbcdn.net https://scontent-sea1-1.xx.fbcdn.net https://*.googleusercontent.com https://t.co/1/i/adsct; manifest-src 'self'; media-src 'self' blob: https://twitter.com https://x.com https://*.twimg.com https://*.vine.co https://*.pscp.tv https://*.video.pscp.tv https://dhdsnappytv-vh.akamaihd.net https://pdhdsnappytv-vh.akamaihd.net https://mdhdsnappytv-vh.akamaihd.net https://mdhdsnappytv-vh.akamaihd.net https://mpdhdsnappytv-vh.akamaihd.net https://mmdhdsnappytv-vh.akamaihd.net https://mdhdsnappytv-vh.akamaihd.net https://mpdhdsnappytv-vh.akamaihd.net https://mmdhdsnappytv-vh.akamaihd.net https://dwo3ckksxlb0v.cloudfront.net; object-src 'none'; script-src 'self' 'unsafe-inline' https://*.twimg.com https://recaptcha.net/recaptcha/ https://www.google.com/recaptcha/ https://www.gstatic.com/recaptcha/ https://client-api.arkoselabs.com/ https://www.google-analytics.com https://twitter.com https://x.com https://accounts.google.com/gsi/client https://appleid.cdn-apple.com/appleauth/static/jsapi/appleid/1/en_US/appleid.auth.js https://www.gstatic.com/cast/sdk/libs/caf_receiver/v3/cast_receiver_framework.js https://static.ads-twitter.com 'nonce-ZDFkNGU5ZjQtYjdkZC00ZjhmLWFhMmMtZGIwMmY5ZGM2N2E4'; style-src 'self' 'unsafe-inline' https://accounts.google.com/gsi/style https://*.twimg.com; worker-src 'self' blob:; report-uri https://twitter.com/i/csp_report?a=O5RXE%3D%3D%3D&ro=false

NOTICE THE script source policy: script-src 'self' 'unsafe-inline'

NONETHELESS, when I look at x.com source, I see:

<script nonce="NmM2ZWZkMWMtZTdmOC00YmE5LWI1Y2YtNTQ4NDIzMzFkZDUy">

window.__runPxScript = function() {

 delete window.__runPxScript;
 !function(e,t,n,s,u,a){e.twq||(s=e.twq=function(){s.exe?s.exe.apply(s,arguments):s.queue.push(arguments);
 },s.version='1.1',s.queue=[],u=t.createElement(n),u.async=!0,u.src='https://static.ads-twitter.com/uwt.js',
 a=t.getElementsByTagName(n)[0],a.parentNode.insertBefore(u,a))}(window,document,'script');
 twq('config','ogf5s');twq('config','o8zly');

} </script>

<script type="text/javascript" charset="utf-8" nonce="NmM2ZWZkMWMtZTdmOC00YmE5LWI1Y2YtNTQ4NDIzMzFkZDUy">location.assign("/account/access")</script>

Also, the developer drawer Console tab issues this error before being redirected to x.com/account/access:

Content-Security-Policy: Ignoring “'unsafe-inline'” within script-src: nonce-source or hash-source specified

I think the HTML that loads in Firefox is corrupted or tampered.

Could I get some feedback?

I visited about:support for the first time today, and I notice a list of Add-ons I was unaware of (i.e. I did not installed these), and I have questions.

Some of these made me think about the search shortcuts I see in Firefox's search setting:

amazondotcom@search.mozilla.org bing@search.mozilla.org ddg@search.mozilla.org ebay@search.mozilla.org google@search.mozilla.org wikipedia@search.mozilla.org

Are these preinstalled in the Firefox browser? What is their function? Are the search shortcuts and these add-ons associated?

Thanx

Soooo! everytime I try to open cloudflare, no matter what site it comes from, the connection refuses to go through and I'm only having this problem on firefox, I came from opera gx, had no problems with cloudflare till now!

Im using 4 extensions DarkReader Adblock https://getadblock.com/en/installed/?u=uzzl0uyf19852316&lg=en-US&an=adblockfirefox&av=6.2.0&ap=firefox&apv=126.0.1&p=gecko&pv=126.0 Return youtube dislike Tapermonkey I click the box to Verify that I am human on cloudflare keeps trying to connect, after 30 seconds the site just reloads asking me to click the box again. this repeats non stop.

I've been banging my head against a wall trying to figure this one out. Every time a video plays on youtube, reddit, etc it will show normal colors for a split second then it will darken it and wash out the colors. Not sure what is causing this.

Things I've tried: gfx.color_management.native_srgb to true in about:config Changing video settings in nvidia control panel Turning off hardware acceleration Restarting browser and PC Updating browser and video drivers, windows as well Turning off all extensions Trying with codecs both deactivated and reactivated

No other browser does this and ALSO when I run firefox in private mode it doesn't happen and videos run normally. Also when I try to record or take a screenshot of it it looks normal. Thank you for any assistance.

Hello,

I am unable to either log in or access accounts on the websites indeed.com, x.com and chatgpt's openai.com

I used different computers (Windows 10 and Windows 11), different networks (Public library and private residence), and different versions of Firefox (125 and 126.0), one browser without any add ons and another with the "uBlock Origin" one, and I kept observing captcha or human authentication related errors.

With x.com, I would pass the human verification challenge (solve 10 puzzles), and then I would get the error "Something went wrong. Due to a technical issue, we couldn't complete this request. Please try again." I recorded my screen, and here you can see the video: https://web.archive.org/web/20240604035149/https://trello.com/1/cards/665e5d995d2e821054d66ac5/attachments/665e638096e76922e1404bd1/download/DISABLEMENT_-_unable_to_log_into_X_despite_passing_10_step_captcha_-_Screen_Recording_-_Made_with_FlexClip_-_20240603T172000PDT_-_shortened.mp4

Could I get some feedback?

Thanx

Just lately after decade plus of using Firefox I am getting computer hung up, nothing running but Firefox with 7 tabs open. That is how I been running FF for years, same 7 tabs open and no problems until a coupler months ago. I am on Windows 10 64 bit current with May updates, 12GB main memory, Intel Core i5 @ 3.20GHz, 500 GB WD HDD. The task manager right now is showing 49 FF processes running. All is well right now, but maybe by end of day or tomorrow it will hang up. Right now Virtual memory is set at 14838. I have it set at automatic manage paging file. My hard drive has 281 GB free space. Below is a warning error I see when FF hangs and sends in a report.

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: firefox.exe (9264) consumed 41230716928 bytes, firefox.exe (1824) consumed 1195388928 bytes, and vmmem (1768) consumed 515567616 bytes.

BTW I am on FF 126.0

I am unable to have autofill at all, every guide will direct me to somewhere in the settings that does not exist. Do I need to download a seperate add on?

Thanks

here is the video: https://streamable.com/zffknq the issue is about transparent bar with vertical addons and slowly fullscreen animation, and the fullscreen animation isn't config-able, I already set full-screen-api.transition-duration.enter 0 0 full-screen-api.transition-duration.leave 0 0 in about:config, and disable sidebar or userChrome is not work too. and this is happend about one mouth ago after my nixos update firefox.

All of a sudden, my pages appear in Spanish. When I go to the Translate Page tab and change it from Spanish to English, part of the page still appears in Spanish.

The default language is English, so I don't know how or why it's coming up in Spanish.

Thanks for the help!

My rig: MacMini 2018. Macosx 13 Ventura. Safari browser.

Safari can export an HTML file for bookmarks and a CSV file for passwords. I saved them to my desktop. Trying every way I can in Firefox, FFox won't accept these file extensions. What is it looking for?

What am I missing? Seems to be no 2024 routine for this online. I'm probably in dark about something obvious.

I have 5 tabs that point to sites that I use for my job. These tabs sometimes disappear after Firefox upgrades, but sometimes they disappear after rebooting my PC or shutting the browser and reopening it.

Please tell me how to keep this from happening or how to best recover my tabs when they disappear.

I have been a Firefox user since the "beginning" and really don't want to switch browsers. Also I contribute to Mozilla every month amounting to about 60 dollars a year, so I am a believer, but losing and having to recreate these tabs is really a hassle and slows my productivity.

Thank you for your help. Jane Pickens Waukegan, Illinois Cell [removed phone# from public support forum]

Firefox crashes. I tried to enable safe mode in the browser and there were also crashes. browser updated to latest version bp-a4cfcddb-2647-4541-98b0-912f70240605 bp-d2d0e21d-ec26-4fb4-9bd0-2d97e0240605 The browser crashed 15 times in a day, I’m already tired