All Products Support Forum

My email from cox.net was just moved to yahoo mail. I still have my @cox.net email. I change the server name to imap.mail.yahoo.com, port 993, SSL/TLS, normal password, and the SMTP server to smtp.mail.yahoo.com, Port 465.

I cannot download any new emails. Help!

I have used Firefox for Windows for many years and have had no problems until recently. I have been unable to print my emails: when I click on the printer icon in the upper right corner of an email nothing happens. I was wondering if there was something in the settings that was causing this problem. Thank you!

I cannot begin to express how frustrating this change is... and I struggle to comprehend why anyone would introduce this by writing it into software, but I'm sure it has something to do with money and profits.

There was a time when you could do a search and get a list of results, and then view a specific listing, and then return to your search page and view another listing. however, those days are evidently gone, as now when you return to your search page, it's slightly different results in a different order. Most are there, but some are missing entirely, and the ones that remain are varied slightly. Whaaaat for!? It is truly a form of torture.

Now in fairness I can't tell if it's the browser (Firefox), or the search engine (Duck Duck Go), because I am unfortunately not a developer. However, whatever is causing it should be fixed out of a sense of social responsibility to the greater good.

If anyone knows why this happens and knows how to fix it, I would be sincerely grateful if you shared the solution.

E

I want to Change date order (ascending/descending) of messages when there are no headings for mail including the date column. How do I do this? I recently installed latest version of Thunderbird.

The behavior began with fifteen to twenty crash messages appearing. After which the browser would stop responding and be unable to reach out to the internet.

Network connectivity was confirmed as I was able to access my VPN and corporate teams.

I submitted as many crash reports as I could. Eventually the crash reporter ceased to function. The message is:

Firefox had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash.

Details: expected value at line 1 column 1

Only a full reboot of the machine restored functionality but only temporarily. It returns after being put into sleep mode.

Running firefox in safe mode does not restore functionality. The behavior persists.

I am fully up to date according to firefox.

I am running a Lenovo Thinkpad Windows 11.

The last version of Thunderbird that I downloaded and installed was V91.0.2 in 2021. When I installed this latest upgrade my email was totally screwed up. I lost my address book and everything else. Support finally gave up I guess because they quit replying to my posts. I have been just using GMail as my email host. I think I would like to try to be able to use Thunderbird again but, I assume it would require a totally new install and I have no idea where to start. I am not a computer guru so would need my hand held to do this. Thank you

when I sign into Goog/setting/2 step, the page does not show "app passwords." I've turned off my ad-blocker extensions and pop-up blocker on the page. See attached.

When I open a message in my TB 115 Inbox, and wish to zoom in or out on the message using the keyboard commands for Zoom (Command+Plus, Command-Minus, Command-0), nothing happens.

I am running TB 115.3.1. My OS is Mac OS Monterey, 12.7.3

I have restarted TB 115 in Troubleshoot Mode, and the shortcuts still do not work. I have manually disabled all add-ons, and this has made no difference, either.

The only thing that works for zooming in or out on an email is to first use the drop-down menu for View -> Zoom. Then the Zoom keyboard shortcuts do work for that specific email. With each different email, the keyboard shortcuts for Zoom do not work, unless I first use the drop-down menu commands.

How do I get the keyboard shortcuts for Zoom to work without having to first use the drop-down menu?

Thanks,

- Alan

Hi, All. I store older emails in subfolders by year within Local Folders, and I've specified that Thunderbird store Local Folders on a toggleable remote drive. The idea is that I will just toggle that remote drive on when I need to access Local Folders messages.

Thankfully, when I start Thunderbird with the remote drive off, Local Folders appears without any references to inbox or sent folders (since it can't find the drive), and also thankfully it doesn't throw any "Can't find drive x" error messages. When Thunderbird is open, and I turn the drive on, however, it does not display the remote Local Folders content.

Other than completely closing and reopening Thunderbird, is there a way to have it more easily load the Local Folders content when the drive is turned on - either automatically or manually?

Thank you

I believe that TBird in the past would show the count of the selected messages in the bar at the bottom. For example if I selected 10 messages in a folder for deletion it would show at the bottom how many were selected. If I selected a thousand it would show that number, and then when I hit delete it would show a progress of x number deleted of so many selected.

Now it no longer shows the number selected and during the delete process only occasionally flashes the x number deleted of the number selected.

I believe this is a bug in 115.11.1 It is occurring on two different PCs both running Win 10 Pro.

I can't do batch delete or move from the Inbox. It will only do one file at a time, despite the fact that several are highlighted.

It is also repeatedly trying to download a few thousand files to the Inbox. It gets to the number of files, then hangs, then starts to do it again (except each time it's fewer files to download). I don't know if the two problems are related.

I am experiencing no window to enter my credit card number in. There is the window for the expiry date and CCC code. Just not the card number. I have tried numerous websites that I would never buy anything from just to test the failure and it repeats on all the sites I have tried including government payment site.

i am using TB 115.10.1 (64-bit) on Ubuntu 22.04.4 LTS expected behavior:

 the msg should be moved to the junk folder on Local Folders, marked as junk and NOT placed  in the Inbox

actual behavior:

 the msg is usually  (but not always) copied to the folder "junk" on "Local Folders" and a copy is left in the Inbox

i have many other filters like this, most always work, some occasionally do not. this particular filter has approx 30 such rules each with different matching content, some with domain names, some with portions of IP address. furthermore, other filter rules of similar nature mostly work but occasionally do not.

i am using a customized header, "Received:"

the filter (named "received by #10" :

 apply filter when: Filter Before Junk Classification

 match any of the following
 Received contains      [128.245.         # should match all 128.245.x.x hosts

 perform these actions:
   Move Message to   junk on Local Folders
   Set Junk Status to   junk
   Stop Filter Execution

one of the "Received:" headers contains:

 Received: from mta.s.alivebusinessplan.com ([128.245.246.45]) by mx.mail.com...

filter log content:

 [6/2/24, 17:04:06 GMT-4] Applied filter "received by #10" to message from

 "Mark White (ABP)" <send@s.alivebusinessplan.com> - 66,000% upside on tiny
  biotech at 6/2/24, 17:04:04 GMT-4 junk score

 [6/2/24, 17:04:06 GMT-4] Applied filter "received by #10" to message from
 "Mark White (ABP)" <send@s.alivebusinessplan.com> - 66,000% upside on tiny
 biotech at 6/2/24, 17:04:04 GMT-4 moved message id
 = 4910df06-d805-41a4-96af-5e814f6cfc97@iad4s13mta861.xt.local to
 mailbox://nobody@Local%20Folders/Junk

 [6/2/24, 17:04:06 GMT-4] Applied filter "received by #10" to message from

" Mark White (ABP)" <send@s.alivebusinessplan.com> - 66,000% upside on tiny

 biotech at 6/2/24, 17:04:04 GMT-4 execution stopped

questions: 1. why this behavior? what'd i do wrong? 2. is there a limit on the number of filters? 3. is there a limit on the number of rules per filter?

1 Yesterday I moved many MB of emails from Outlook to Thunderbird, now Tbird login to Outlook fails; password that works in browsers seems not to be accepted.

I suspect the drastically shrunk-in-size folders need compacting (which I was going to do today) but can not get to Tbird establishing a relationship to Hotmail (now owned by Outlook). I kept expecting Tbird to tell me it was compacting the whole Outlook Inbox, but it never did.

I tried clearing the cache as suggested. Ran troubleshooting but it merely displayed settings but no explanation.

Hotmail was my first email account (1995 or so), but Microsoft having bought it and it therefore now being subject to whatever inconsistencies they have introduced in the past year or so, I did what I did last night was the first step to moving emails off of their Outlook server onto my hard drive in advance of closing that account. Thunderbird seemed like the mos efficient way to keep emails while emptying their folders in Outlook.

2 If/When I get it back, I would appreciate advice on how to avoid this happening again.

Thank you.