Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Solved Archived

I am running Firefox v19 on my mac and it notifies me that an update is available but when i try to access www.mozilla.org it says it can't find the server

VaughanR replied
VaughanR

I dont have a firewall on my mac as I have one on the lan

dig www.mozilla.org any returns with answers

I dont have a firewall on my mac as I have one on the lan dig www.mozilla.org any returns with answers

All Replies (2)

Chosen Solution

If there are problems with updating or with the permanently then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.

I hate to sound pendantic, but if I can't get to www.mozilla.org, then I can't download a new copy; I would have thought that was obvious.

I have found out what the problem was and I have solved it, so this can be closed.