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firefox loads but will not do anything, can't get anything ,started 3 days ago

Firefox Troubleshooting
cor-el replied
orv1retusaf
orv1retusaf

on 4/21/2013 I was on cox.net which is my home page. had several things minimized and using dvd r/w player when icompleted doing my work, signed off. yesterday tried to start fire-fox when it loaded, screen was full could not get to funmoods search or home page, could not get to the buttons. The problem still exists today. When able to use ao some games get message flash player crashed could send report and re-start, today if get msg, will not re-start. I have Vista Hom premium and use fire-fox on cox.net

on 4/21/2013 I was on cox.net which is my home page. had several things minimized and using dvd r/w player when icompleted doing my work, signed off. yesterday tried to start fire-fox when it loaded, screen was full could not get to funmoods search or home page, could not get to the buttons. The problem still exists today. When able to use ao some games get message flash player crashed could send report and re-start, today if get msg, will not re-start. I have Vista Hom premium and use fire-fox on cox.net

All Replies (2)

iamjayakumars
iamjayakumars

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor

Chosen Solution

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: