Cannot access Delta airlines site on firefox. I can on internet explorer. I would rather use firefox.
I cannot access my Delta Airlines account with or without logging in. It always goes to "Choose a language and country" and it never accepts my choice. The page just freezes up. I can access this site on internet explorer but Firefox is my default browser. Any ideas why this is happening?
Additional System Details
Installed Plug-ins
- Shockwave Flash 11.6 r602
- iTunes Detector Plug-in
- Google Update
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- Garmin Communicator Plug-In 4.0.4.0
- Adobe PDF Plug-In For Firefox and Netscape 10.1.4
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- VLC media player Web Plugin 2.0.0-rc
- Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
- 5.0.61118.0
- Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
- DRM Netscape Network Object
- Npdsplay dll
- DRM Store Netscape Plugin
Application
- User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
More Information
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
Then try reloading the page. Does that help?