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Facebook locks up Firefox 19.0 during load

JadeInCali
JadeInCali
Posted

Firefox 19.0 locks up when trying to load Facebook. This started yesterday, March 5 at about 1300 hrs PST. After a long delay, a Warning: Unresponsive Script dialog appears, saying that "A script on this page may be busy or it may have stopped responding". The script listed is https://fbstatic-a.akamaihd.net/rsrc.php/v2/yH/r/LEOX0R6UVT4.js:16. Clicking either Continue or Stop Script has the same effect: the entire Firefox application remains frozen. After several minutes, the same warning box appears again. The only way to escape the situation is to force-close Firefox. The crash reporter never appears.

Facebook loads normally in both Chrome and IE8.

Chosen solution

by JadeInCali

Found the problem!

The Facebook Desktop Plug-in turns out to be the culprit. Disabling the Facebook Desktop Plug-in allowed Facebook to load and function normally.

Go Figure.

Read this answer in context 10

Helpful replies

Thanks for the info guys. Is anyone having this issue that isn't using the Facebook Desktop Plugin? We are trying to gather data to get to the root of the issue.

Go to answer 4
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  • Question details
    Product Firefox
    Topic Fix slowness, crashing, error messages and other problems

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Facebook Desktop Plugin
  • Next Generation Java Plug-in 10.15.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • McAfee MSC FF plugin DLL
  • 4.1.10329.0
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 12.0.1.669
  • GEPlugin
  • Google Updater pluginhttp://pack.google.com/
  • AppWorld NPAPI plugin
  • BlackBerry WebSL Browser Plug-In
  • Provides additional functionality on Facebook. See our web site for details.
  • Adobe Shockwave for Director Netscape plug-in, version 11.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Office Plugin for Netscape Navigator

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/

Extensions

  • AddThis 3.5.9
  • DOM Inspector 2.0.13
  • DownloadHelper 4.9.14
  • Java Console 6.0.33
  • Java Console 6.0.35
  • Java Console 6.0.37
  • Java Console 6.0.39
  • PDF Converter 7.0 1.0
  • Troubleshooter 1.0a
  • Web Developer 1.2.2
  • Microsoft .NET Framework Assistant 1.2.1 (Inactive)
  • RealPlayer Browser Record Plugin 14.0.7 (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA Quadro NVS 135M
  • adapterDescription2:
  • adapterDeviceID: 0x042b
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 7-9-2010
  • driverDate2:
  • driverVersion: 6.14.12.5896
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA Quadro NVS 135M)
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 180
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.privatebrowsing.dont_prompt_on_enter: True
  • browser.search.useDBForOrder: True
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • browser.tabs.loadInBackground: False
  • browser.tabs.onTop: False
  • browser.tabs.warnOnClose: False
  • dom.disable_window_move_resize: True
  • dom.event.contextmenu.enabled: False
  • extensions.lastAppVersion: 19.0
  • font.minimum-size.x-western: 10
  • font.size.variable.x-western: 14
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0E)
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1362286803
  • places.history.expiration.transient_current_max_pages: 93898
  • places.history.expiration.transient_optimal_database_size: 150235544
  • places.last_vacuum: 1300847829
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.offlineApps: True
  • privacy.donottrackheader.enabled: True
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
Close
Tylerdowner
Tylerdowner
  • Top 10 Contributor
  • Administrator
  • Moderator
971 solutions 5410 answers
Posted

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Was this helpful to you? 4
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JadeInCali
JadeInCali
Posted

Question owner

Thanks for the reply, but no joy.

More of the Facebook home loads than before, but it Firefox still freezes.

Now it locks up on a different script:

"A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: https://fbstatic-a.akamaihd.net/rsrc.php/v2/ys/r/TE84NyvT6Eq.js:16"

If I click, "Stop Script" Firefox stays frozen. On force close, the Windows Error Report sequence says I need to update Firefox, but the Mozilla website says Firefox is up-to-date.

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rickyrmann
rickyrmann 0 solutions 3 answers
Posted

I have the same problem and reset doesn't solve it. No other problems.

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cor-el
cor-el
  • Top 10 Contributor
  • Moderator
8261 solutions 78167 answers
Posted

Please update the Java plugin to the latest 7U17 version.

See Java Platform > Java SE 7U17 and 6U41 (JRE Download)

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin

You can also check for problems caused by other plugins like Java.

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JadeInCali
JadeInCali
Posted

Question owner

The Java SDK 7U17 turned into a can of worms. The installation stalled twice, both times sending McAfee Virus protection into overdrive. The second time, it also triggered a Windows Data Execution error stop. I used mcsonfig to disable all Start-Up items, restarted, did a complete uninstall/reinstall on the McAfee Virus protection. Then I was able to install the java 7U17.

Still no joy. Facebook still freezes Firefox.

Modified by JadeInCali

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JadeInCali
JadeInCali
Posted

Chosen Solution

Found the problem!

The Facebook Desktop Plug-in turns out to be the culprit. Disabling the Facebook Desktop Plug-in allowed Facebook to load and function normally.

Go Figure.

Was this helpful to you? 10
Reply
Solution chosen
rickyrmann
rickyrmann 0 solutions 3 answers
Posted

The java update did nothing to help.

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rickyrmann
rickyrmann 0 solutions 3 answers
Posted

Yep that solved mine too! Wonder what the real solution is now?

thanks

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Matt_G
Matt_G
  • Administrator
  • Moderator
378 solutions 1839 answers
Posted

Helpful Reply

Thanks for the info guys. Is anyone having this issue that isn't using the Facebook Desktop Plugin? We are trying to gather data to get to the root of the issue.

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oconnor663
oconnor663 0 solutions 1 answers
Posted

Also, is anyone having this issue who isn't using Windows XP?

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GermanKiwi
GermanKiwi 0 solutions 1 answers
Posted

I started experiencing this exact same issue a week ago too: every time I went to www.facebook.com, it would load most of the page except for the right-hand FB sidebar, then Firefox would freeze and become unresponsive. After several minutes, I'd get this error:

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: https://fbstatic-a.akamaihd.net/rsrc.php/v2/y1/r/-4rWVLA0E0k.js:16

I tried starting FF in safe mode, as well as in Private Browsing mode, but no joy. Finally I came across this page and now I've disabled the Facebook Desktop plugin (v1.0.0.12), and Facebook is working correctly again!! That plugin is clearly the culprit.

I'm running Firefox 19 on Windows XP.

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TKConnolly
TKConnolly 0 solutions 1 answers
Posted

I am using XP, but not the FB desktop plug-in. I reset Firefox, which initially worked. Though next time I came back it was freezing again.

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daveposh
daveposh 0 solutions 7 answers
Posted

I have been having the same problem for over a month now. I am NOT using the Facebook Desktop plug-in, in fact I can't even find it when searching Firefox add-ons. I am running Windows 8 (64bit). When I get the pop-up, I can either let it run (and shortly get another not responding pop-up) or stop it (and it really does stop it). I am running Firefox version 20.0.1

Modified by daveposh

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daveposh
daveposh 0 solutions 7 answers
Posted

Also, I am running Firefox 20.0.1

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iylsstf15
iylsstf15 0 solutions 1 answers
Posted

I have a similar problem in that my entire Notebook (HP Pavilion) w 2GB RAM locks up for about 30 seconds, but only the first time that I try to go to the Facebook URL. The next time i try to access Facebook it takes mabye a couple of seconds which is the normal response.

I do have have the Facebook Desktop Plug-in, and all of my other software is up to date including FF which is 20.0.1, running under Vista Home Premium. It appears that Facebook is trying to load from a URL fbstatic-a.akamaihd.net... This started occurring a couple of weeks ago. Anyone have any other ideas?

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daveposh
daveposh 0 solutions 7 answers
Posted

I have noticed that if I leave Facebook sitting at "Home" or "News Feed", this is where the hangs occur and I get the "script not responsive" message. However, if I leave Facebook sitting at my Timeline, or any of my Favorites or Groups, the hang doesn't seem to occur. None of those pages have the Ticker in the right column.

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daveposh
daveposh 0 solutions 7 answers
Posted

I am also running the Social Fixer 7.501 addon, and as an experiment, just set the Social Fixer option to "Hide the Friends Activity Ticker". Now, I'll leave Facebook sitting at "Home" to see if it still hangs. Well, tried it and it didn't make any difference. Oh, well.

Modified by daveposh

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Vailite
Vailite 0 solutions 1 answers
Posted

I found on another posting that it's the FB Chat window. Close it and close the sidebar and I think it will stop hanging. Good luck.

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