Helpful Reply

hello, try to clear the cache & cookies from msn/live.com and reload the page.

Question owner

I tried your suggestion and I am still getting a blank page. I can get into my email accounts with them but not the home page.

can you try to replicate this behaviour when you launch firefox in safe mode once?

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Question owner

I got the same results starting in safe mode. I even had a tech check it out and he couldn't figure it out either. He said I was the third person with this problem.

Chosen Solution

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

• Malwarebytes' Anti-Malware:
  http://www.malwarebytes.org/mbam.php
• SuperAntispyware:
  http://www.superantispyware.com/
• Microsoft Safety Scanner:
  http://www.microsoft.com/security/scanner/en-us/default.aspx
• Windows Defender: Home Page:
  http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
• Spybot Search & Destroy:
  http://www.safer-networking.org/en/index.html
• Kasperky Free Security Scan:
  http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• http://support.kaspersky.com/viruses/solutions?qid=208280684

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Modified March 2, 2013 1:08:30 PM PST by cor-el

Question owner

As I previously stated I have tried everything. I even had a computer guru check it out. He could find nothing either. He also told me that I am not the only person that has called him concerning this. we tried to start Firefox in "safe" mode and got the same results.

What does the Net log on the Web Console (Web Developer > Web Console;Ctrl+Shift+K) show if you refresh the page via Ctrl+F5?

• https://developer.mozilla.org/en/Tools/Web_Console

Is there any content requested and retrieved?

You can also use the Live Http extension to check the requests and responses.

• Live Http Headers: https://addons.mozilla.org/firefox/addon/live-http-headers/

I am having the same problem. Also on centurylink.

The net log displays:

The character encoding of the HTML document was not declared. The document will render with garbled text in some browser configurations if the document contains characters from outside the US-ASCII range. The character encoding of the page must be declared in the document or in the transfer protocol. @ http://www.msn.com/

I have read of other people having this issue today and posting in the Microsoft forums. Still no answer.

Question owner

No problem for me with CenturyLink. I only have problem with MSN at present.

Helpful Reply

I was having the same issue .I found this on another forum and it worked. Give it a try can't hurt.

Right clicking when on the msn.com webpage and selecting view page info. Then select security tab, view cookies and delete all cookies. Then click on the permissions tab to block the website from setting cookies.

BTW I am using FF19

Modified March 3, 2013 2:49:40 PM PST by jaybezzy