Firefox 19 incompatible with latest Windows update
Running Firefox 19 and Vista/Windows 7.
My computer got one of those "critical Windows updates" and installed automatically. Afterwards it would not run Firefox. Firefox did not crash--it simply never started running in the first place. The most information I could get was that Firefox was now incompatible. Malwarebytes was able to connect to the internet, but not my browser. I did a system restore to before the update and it all works for now, but that's only a temporary fix.
Any ideas would be welcome.
Chosen solution
by philipphello Catffs, please start firefox in safemode (by pressing the shift-key while it is launching) & go to firefox > options > advanced > general & disable hardware acceleration.
for some background on that issue you can also refer to bug #812683
Read this answer in context 7Additional System Details
Installed Plug-ins
- Shockwave Flash 11.6 r602
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Happy Cloud Web Plugin
- Adobe PDF Plug-In For Firefox and Netscape 11.0.01
- NVIDIA 3D Vision plugin for Mozilla browsers
- NVIDIA 3D Vision Streaming plugin for Mozilla browsers
- NPWLPG
- npapicomadapter
- The plug-in allows you to open and edit files using Microsoft Office applications
- Office Authorization plug-in for NPAPI browsers
Application
- Firefox 19.0
- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
- Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/
Extensions
- Adblock Plus 2.2.3
- BetterPrivacy 1.68
- DoNotTrackMe 2.2.5.1211
- Flashblock 1.5.15.1
- Norton Toolbar 2013.3.0.26
- Troubleshooter 1.0a
- Norton Vulnerability Protection 11.1.1.5 - 3 (Inactive)
Javascript
- incrementalGCEnabled: True
Graphics
- adapterDescription: NVIDIA GeForce GTX 560
- adapterDescription2:
- adapterDeviceID: 0x1201
- adapterDeviceID2:
- adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
- adapterDrivers2:
- adapterRAM: 1023
- adapterRAM2:
- adapterVendorID: 0x10de
- adapterVendorID2:
- direct2DEnabled: True
- directWriteEnabled: True
- directWriteVersion: 6.1.7601.17789
- driverDate: 10-2-2012
- driverDate2:
- driverVersion: 9.18.13.697
- driverVersion2:
- info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
- isGPU2Active: False
- numAcceleratedWindows: 1
- numTotalWindows: 1
- webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 )
- windowLayerManagerType: Direct3D 10
Modified Preferences
- browser.cache.disk.capacity: 358400
- browser.cache.disk.smart_size.first_run: False
- browser.cache.disk.smart_size.use_old_max: False
- browser.cache.disk.smart_size_cached_value: 358400
- browser.places.smartBookmarksVersion: 4
- browser.privatebrowsing.autostart: True
- browser.startup.homepage: my.yahoo.com
- browser.startup.homepage_override.buildID: 20130215130331
- browser.startup.homepage_override.mstone: 19.0
- browser.tabs.warnOnClose: False
- dom.mozApps.used: True
- extensions.lastAppVersion: 19.0
- gfx.direct3d.prefer_10_1: True
- network.cookie.prefsMigrated: True
- places.database.lastMaintenance: 1360846481
- places.history.expiration.transient_current_max_pages: 104858
- plugin.disable_full_page_plugin_for_types: application/pdf
- privacy.donottrackheader.enabled: True
- privacy.sanitize.migrateFx3Prefs: True
- security.warn_viewing_mixed: False
Misc
- User JS: Yes
- Accessibility: No
Chosen Solution
hello Catffs, please start firefox in safemode (by pressing the shift-key while it is launching) & go to firefox > options > advanced > general & disable hardware acceleration.
for some background on that issue you can also refer to bug #812683
