How to restore sync after reset?
After a troubleshooting re-set on my windows pc my sync is no longer active. when i try to reactivate it on the tools drop-down i see two options: 1) "set up sync" which gives me the options of "create a new account" or "i have an account") or 2) tools --> options --> options --> sync which gives me the choices "set up firefox sync" or "pair a device." on my existing/previously paired device (a mac) the tools menu shows only a "sync now" choice. none of the available choices seem to fit so how do i proceed to get an existing sync account working on my windows pc? the instructions, if any, on doing exactly this are vague. i do have my sync account email, password and recovery key. sorry if i am missing something here. thank you.
Chosen solution
by NEILjrthank you very much! this seems to be working . . . setup is complete and first sync, etc., is processing now. if only the "i don't have the device with me" option had some explanation that mentioned to select it in the circumstances i described. i was just reluctant to go there as it didn't seem to fit. thanks again.
Read this answer in context 1Helpful replies
Enter all details like the account name (email address) and password and the 26-character Sync key manually to connect to an existing sync account instead of using the 12-character code to pair a device if pairing isn't possible.
- open "Tools > Options > Sync" or "Firefox > Set Up Sync"
- click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
- click "I Have an Account" : Connect
- click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key)
- click the "Sync Options" button at the bottom to select what to sync
- https://support.mozilla.org/kb/how-do-i-set-up-firefox-sync
- https://support.mozilla.org/kb/add-a-device-to-firefox-sync
- https://support.mozilla.org/kb/how-do-i-manage-my-firefox-sync-account
Additional System Details
Installed Plug-ins
- iTunes Detector Plug-in
- Shockwave Flash 11.6 r602
- Adobe PDF Plug-In For Firefox and Netscape 10.1.6
- Google Update
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- A plugin to detect whether the Adobe Application Manager is installed on this machine.
- GEPlugin
- 5.1.10411.0
- NPWLPG
- The plug-in allows you to open and edit files using Microsoft Office applications
- Office Authorization plug-in for NPAPI browsers
Application
- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
More Information
Helpful Reply
Enter all details like the account name (email address) and password and the 26-character Sync key manually to connect to an existing sync account instead of using the 12-character code to pair a device if pairing isn't possible.
- open "Tools > Options > Sync" or "Firefox > Set Up Sync"
- click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
- click "I Have an Account" : Connect
- click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key)
- click the "Sync Options" button at the bottom to select what to sync
Chosen Solution
thank you very much! this seems to be working . . . setup is complete and first sync, etc., is processing now. if only the "i don't have the device with me" option had some explanation that mentioned to select it in the circumstances i described. i was just reluctant to go there as it didn't seem to fit. thanks again.