repeated crash [could not use Firefox]
I have a pc Intel i7 975 - SSD Intel 330 120 go - 24 GB ram (windows 7 64 bits) I have done a MemTest, the Ram is Ok. Nvidia Drivers are the last 311.15. Firefox 19.0
Though I have formatted the PC, I have the same repeated crashes problems that I had before.
I have read all the Firefox Support (disable hardware acceleration/safe mode..) but nothing, i have the same problem.
I give you 2 crash report : https://crash-stats.mozilla.com/report/index/cdbce1e6-bc69-4c50-b874-2e0682130222 https://crash-stats.mozilla.com/report/index/8553c4d6-2f7a-49f8-99f9-d437b2130222
thank you so much for your support
Additional System Details
Installed Plug-ins
- Shockwave Flash 11.6 r602
- Next Generation Java Plug-in 10.13.2 for Mozilla browsers
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Adobe PDF Plug-In For Firefox and Netscape 11.0.02
- NVIDIA 3D Vision plugin for Mozilla browsers
- NVIDIA 3D Vision Streaming plugin for Mozilla browsers
- iTunes Detector Plug-in
- BitCometAgent v1.30 for Firefox
Application
- Firefox 19.0
- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
- Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/
Extensions
- Troubleshooter 1.0a
Javascript
- incrementalGCEnabled: True
Graphics
- adapterDescription: NVIDIA Quadro FX 570
- adapterDescription2:
- adapterDeviceID: 0x040e
- adapterDeviceID2:
- adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
- adapterDrivers2:
- adapterRAM: 256
- adapterRAM2:
- adapterVendorID: 0x10de
- adapterVendorID2:
- direct2DEnabled: False
- direct2DEnabledMessage: [u'']
- directWriteEnabled: False
- directWriteVersion: 6.1.7601.17789
- driverDate: 1-31-2013
- driverDate2:
- driverVersion: 9.18.13.1115
- driverVersion2:
- info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
- isGPU2Active: False
- numAcceleratedWindows: 0
- numAcceleratedWindowsMessage: [u'']
- numTotalWindows: 1
- webglRenderer: Google Inc. -- ANGLE (NVIDIA Quadro FX 570)
- windowLayerManagerType: Basic
Modified Preferences
- accessibility.typeaheadfind.flashBar: 0
- browser.cache.disk.capacity: 358400
- browser.cache.disk.smart_size.first_run: False
- browser.cache.disk.smart_size.use_old_max: False
- browser.cache.disk.smart_size_cached_value: 358400
- browser.places.smartBookmarksVersion: 4
- browser.startup.homepage_override.buildID: 20130215130331
- browser.startup.homepage_override.mstone: 19.0
- dom.mozApps.used: True
- extensions.lastAppVersion: 19.0
- gfx.direct2d.disabled: True
- gfx.direct3d.checkDX10: False
- layers.acceleration.disabled: True
- network.cookie.prefsMigrated: True
- places.database.lastMaintenance: 1361199792
- places.history.expiration.transient_current_max_pages: 104858
- plugin.disable_full_page_plugin_for_types: application/pdf
- privacy.sanitize.migrateFx3Prefs: True
- security.warn_viewing_mixed: False
Misc
- User JS: No
- Accessibility: No
You can check for problems caused by recent Flash updates and try these:
- disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
- disable protected mode in Flash 11.3 and later
- disable hardware acceleration in the Flash plugin