automatic update not working in windows 8
Since I upgraded to Windows 8 (and almost immediately installed Firefox), Firefox has not auto-updated as it is supposed to. When I see that a new version is out and I check my version, it says that there is a new version available at your site (either mozilla.org or firefox.com, I can't remember) and then I have to manually update.
Helpful replies
I just read that due to a high number of crashes in the past 24 hours, Firefox 19 is not recommended for Windows 8 users at this time. It's good to hear that not everyone is affected by whatever the problem is.
Go to answer 1It is a problem with some AMD Radeon graphic display cards.
If you have such a card and use Windows 8 then it is best not to update.
- bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340
(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)
Go to answer 2Additional System Details
Installed Plug-ins
- Next Generation Java Plug-in 10.15.2 for Mozilla browsers
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Shockwave Flash 11.6 r602
- Google Update
- iTunes Detector Plug-in
- GEPlugin
- NPWLPG
- Intel web components for Intel® Identity Protection Technology
- Intel web components updater - Installs and updates the Intel web components
- 4.1.10329.0
- The plug-in allows you to open and edit files using Microsoft Office applications
- Office Authorization plug-in for NPAPI browsers
Application
- User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
More Information
What setting do you have here:
orange Firefox button or classic Tools menu > Options > Advanced > Update
By the way, there usually is a pause a day or two after a new release to monitor for major problems before notifying all browsers that an update is available.
Question owner
I have the orange Firefox button.
Yeah, although I like to get the latest version, I've noticed a delay on my other computers. I gave my Windows 8 computer a solid week or two with 18.0.2 and it still said I needed to update manually from the website.
Also, I check update status by: orange firefox button > help > about firefox
Helpful Reply
I just read that due to a high number of crashes in the past 24 hours, Firefox 19 is not recommended for Windows 8 users at this time. It's good to hear that not everyone is affected by whatever the problem is.
Helpful Reply
It is a problem with some AMD Radeon graphic display cards.
If you have such a card and use Windows 8 then it is best not to update.
- bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340
(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)