"Tools", "options", "remember passwords for sites" becomes unchecked. Why?
I check the box "remember passwords for sites". then later, after using Norton identity safe, the box becomes unchecked.
Additional System Details
Installed Plug-ins
- Shockwave Flash 11.6 r602
- Adobe PDF Plug-In For Firefox and Netscape 10.1.6
- McAfee MSS+ NPAPI Plugin
- LogMeIn, Inc. Remote Access Components
- Garmin Communicator Plug-In 4.0.4.0
- Citrix Receiver Plugin (Win32)
Application
- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
More Information
It's possible that your Norton add-on is disabling the built-in Firefox feature to prevent confusion, i.e., saving passwords in two different places.
Check it in safemode.
if you still have the problem
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
Question owner
It appears, per cor-el, that Norton is aware of this issue,( and has for some time) but has not yet come up with a fix. It would be nice if they provided a definitive fix for this problem.