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How do I contact a Mozilla suport representative on the website?

Firefox Learn the Basics: get started
James replied
cje24576
cje24576

I know that there used to be a feature on the website where we could ask a question and then wait for someone to answer us (NOT the forums) if we needed a quicker response. Where did it go? I hope someone knows what I'm talking about. Thanks.

I know that there used to be a feature on the website where we could ask a question and then wait for someone to answer us (NOT the forums) if we needed a quicker response. Where did it go? I hope someone knows what I'm talking about. Thanks.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor

The Live Chat service has been discontinued and is no longer available, so you need to use this support forum.

cje24576
cje24576 Question owner

That really sucks! I loved this feature! You guys REALLY need to consider bringing it back! It was so helpful for me! Please bring it back! Why did it get discontinued?

John99
John99

Basically lack of manpower. This forum relies nearly entirely on unpaid volunteers.

Have you got a problem at the moment ?

James
James
  • Moderator
  • Top 10 Contributor

Putting Live Chat on hiatus? for some background on decision to end it. Another thread is here.

There is channels like #firefox and #mozillazine on irc.mozilla.org though they can be quite in response sometimes.

Modified by James