how do I actually get help on this site?
Am looking for someone to call or chat for help. How do I do that?
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- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
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There are not any phone or chat help options. What are you having a problem with?
Question owner
I had to do a factory reset today so it wiped out Firefox. I reinstalled and am trying to set up the sync but cannot get through the process. user id comes back as invalid
Can you get the information from your desktop Firefox? https://support.mozilla.org/en-US/kb/security-and-passwords-settings
Open the "Saved Passwords" button on that screen and it should have your Sync information.