Can not access pref from 'Firefox' menu. 'Firefox' menu will not open. No 'help' menu to access. Running Mac OS 10.6.8; Firefox current update. Firefox has crashed twice. did a full re-install of Firefox with no change.
↓ Show more
↑ Show less
-
finitarry 3 months ago Maybe something has corrupted the interface. Try this:
-
cor-el 3 months ago You can check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.
Try to create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.