windows media plugin fails to play video, audio OK. Plugin 1.0.0.8 in FFox 18.0.2 under W7. Fails win media test.
Symptom: MS Office 7 "Help" video selection triggers Ffox 18.0.2 browser which attempts to open aspx video and plays the soundtrack but does not display the visual content. Diagnosis: WM player plugin 1.0.0.8 enabled and up to date. Ffox support page for WM Player plugin Windows Media Test link causes message/prompt "Not found: litmus-data/raw-file/tip/firefox/plugins/mediaplayer.html" on a Mercurial page. FAQs do not detail the problem or solution. Any ideas? Just tried pasting the aspx link into Chrome address bar and the video plays correctly. I presume this means that WMP and codecs are installed correctly and the FFox (MZ) plugin is not linking properly with MZ.
Modified by muffs81
Additional System Details
Installed Plug-ins
- Next Generation Java Plug-in 10.13.2 for Mozilla browsers
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Google Update
- np-mswmp
- Conduit Plugin
- npsitesafety
- Shockwave Flash 11.5 r502
- RealPlayer(tm) LiveConnect-Enabled Plug-In
- RealPlayer Download Plugin
- Adobe PDF Plug-In For Firefox and Netscape 10.1.5
- RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
- RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
- RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
- RealDownloader Plugin
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- Garmin Communicator Plug-In 4.0.4.0
- RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
- RealPlayer(tm) HTML5VideoShim Plug-In
- BlackBerry WebSL Browser Plug-In
- Nokia Suite Enabler Plugin
- 5.1.10411.0
- GEPlugin
- LabVIEW 8.5 Netscape Plug-in for Win32
- LabVIEW 8.2 Netscape Plug-in for Win32
Application
- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0