Question | Firefox Help

posted by kimmbagley 3 months ago

I get a white screen when I try to sign out of hotmail and it doesnt sign out nothing happens.

I can read and send everything fine. Just won't log out. I have 3rd party cookies enabled.

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feer56 3 months ago
This is normal, well with what I have experienced. Try this on another browser to see if there is any difference. If you would like to try something, it would be to clear cache and cookies.
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:
1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
2. Under "Time range to clear", select "Everything".
3. Now, click the arrow next to Details to toggle the Details list active.
4. From the details list, check Cache and Cookies and uncheck everything else.
5. Now click the Clear now button.
Further information can be found in the Clear your cache, history and other personal information in Firefox article.
Did this fix your problems? Please report back to us!
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kimmbagley 3 months ago

chrome logs out fine. Still a problem on firefox even after clearing. I am worried by this because soon after this started, my hotmail sent out spam.
feer56 3 months ago
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.
Further information can be found in the Reset Firefox – easily fix most problems article.
Did this fix your problems? Please report back to us!
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kimmbagley 3 months ago

This worked. Thank you.