X
Tap here to go to the mobile version of the site.

Support Forum

CAN"T GET ON LINE

Posted

how the heck am I going to read your E -mail if I can;t get on line

Post a Reply

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • 4.1.10329.0
  • My Web Search Plugin Stub for 32-bit Windows
  • Shockwave Flash 11.0 r1
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Tylerdowner
  • Top 10 Contributor
  • Administrator
  • Moderator
981 solutions 5463 answers
Posted

Please update to Firefox 18.0.1 Update Firefox to the latest version then please clarify what problem you are having

Was this helpful to you?
Reply
cor-el
  • Top 10 Contributor
  • Moderator
8294 solutions 78526 answers
Posted

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

If you can't access any websites then a possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Was this helpful to you?
Reply

Post a Reply

You must log in to your account to reply to posts.

Don't have an account? You can create a free account now.