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I have a problem with black squares in the contact list on facebook, but it is only in Firefox, I no longer know what to do? I'm using Windows 8

Posted

I have a problem with black squares,rectangles, etc, in the contact list on facebook, but it is only in Firefox, I no longer know what to do? I'm using Windows 8.

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Additional System Details

Installed Plug-ins

  • Google Update
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.5 r502
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • 4.1.10329.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:20.0) Gecko/20130130 Firefox/20.0

More Information

iamjayakumars
  • Top 10 Contributor
176 solutions 2766 answers
Posted

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

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Posted

Question owner

i turned off the hardware acceleration and the problem disappeared but what makes it manifests itself when this option is enabled, I do not know

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Posted

Question owner

tried to run in safe mode without any addons and it still presists, now i have clean installation with option turned off like i wrote above

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Posted

Question owner

after running in safe mode i noticed that the problem dissapeard but in normal mode it persists

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iamjayakumars
  • Top 10 Contributor
176 solutions 2766 answers
Posted

Check your addons are upto date.

Make use of default theme.

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Posted

Question owner

in safe mode as i can see theme and default feedback addon is turned off and that's all, i don't have any other addons beside java,flash,silverlight,some intel and that's all

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Posted

Question owner

i think it's something with the theme but i'm not sure

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iamjayakumars
  • Top 10 Contributor
176 solutions 2766 answers
Posted

use firefox default theme and check it

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Posted

Question owner

i have only default theme and in safe mode there is no problem, in normal run it occures

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iamjayakumars
  • Top 10 Contributor
176 solutions 2766 answers
Posted

Try it in normal mode with default theme

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Posted

Question owner

the default theme is turned on in normal mode and the problem occures

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iamjayakumars
  • Top 10 Contributor
176 solutions 2766 answers
Posted

check your addons

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Posted

Question owner

i have only default feedback addon, and plugin's, i can make screenshots

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Posted

Question owner

i installed other theme in normal mode and it doesn't fix the problem

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Tylerdowner
  • Top 10 Contributor
  • Administrator
  • Moderator
972 solutions 5419 answers
Posted

So you said with hardware acceleration disabled this doesn't happen? that means this is a problem with your graphics driver or card, please update your graphics driver. Upgrade your graphics drivers to use hardware acceleration and WebGL

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iamjayakumars
  • Top 10 Contributor
176 solutions 2766 answers
Posted

disable that addons and give a try

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Posted

Question owner

i have latest for Club3D AMD Radeon HD7870XT drivers 13.2 beta 3, in safe mode the hardware acceleration is turned on and the problem doesn't occures

i disabled the feedback addon and it doesn't help

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Tylerdowner
  • Top 10 Contributor
  • Administrator
  • Moderator
972 solutions 5419 answers
Posted

No, safe mode disables hardware acceleration, so if this is a hardware acceleration issue then you won't see it in safe mode.

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Posted

Question owner

oh :/ then i don't know what to do now

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iamjayakumars
  • Top 10 Contributor
176 solutions 2766 answers
Posted

Please create a screenshot of the problem you're seeing by following the guide mentioned at How do I create a screenshot of my problem?.

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

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